Trouble reaching to registration server

[Omaralbaker]

Dear Malwarebytes support,

 

I have purchased the malwarebytes privacy and it gives me an error message saying "We're having trouble reaching our registration server, try again later or contact support" 

 

Attached the mbst.

 

Thank you. 

mbst-grab-results.zip

[brad03]

Have you tried to re-enter the product key this happened to me as well today. I re-entered the product key and i was fine after that. 

[Omaralbaker]

24 minutes ago, brad03 said:

Have you tried to re-enter the product key this happened to me as well today. I re-entered the product key and i was fine after that. 

there is no option to re-enter the product key in Malwarebytes privacy only in the main app and I did that and also re-install MW privacy but still no luck.  

[brad03]

hmmmmm i got this same message in Malwarebytes premium just awhile ago but it is now fixed. A staff member will respond to this shortly and hopefully tell us what the issue is.  

[AdvancedSetup]

Hello @Omaralbaker

Very sorry to hear you're having issues with the Registration Server. If you can please send me a private message with your purchase and license information I will get someone to assist you with this issue tomorrow.

The logs indicate that the server does not appear to recognize your license.

Thank you

 

[gatortail]

Please try connecting again and let us know if you have any issues?

[Omaralbaker]

1 minute ago, gatortail said:

Please try connecting again and let us know if you have any issues?

I tried just now and it said "Could not connect. Please check your internet connection and then try again." is there any settings I should check on my network settings? because I already DMed @AdvancedSetup and I thin its still under process.. 

[gatortail]

Please try closing/exiting Privacy then restart it and try again.

[Omaralbaker]

2 minutes ago, gatortail said:

Please try closing/exiting Privacy then restart it and try again.

It worked! Thank you guys so much for the fast response and clear one also  

[gatortail]

Thank you for confirming and apologies for this issue.  We appreciate your support.

[Nav1981]

Hi, I am experiencing the same. I was trying to transfer my license to another device, I devactivated it from the previous machine, re-entered the license key to the new machine in Malwaybytes premium, installed Privacy (VPN) app. When I go to the Settings > About, it shows the expiring date, the same as the Premium. There is no way to re-enter the key into Privacy app. I've exited and re-launched, restarted machine, powered off the previous machine too. 

[exile360]

Greetings,

It sounds like it automatically picked up the license key from Malwarebytes Premium and is already activated, hence the same expiration date showing as for Premium on the system.

You can also verify that it is activated by logging into your account at My.Malwarebytes.com and checking your subscriptions and devices to verify that it shows Malwarebyes Privacy as being activated on your current system/installation.  If you have not yet signed up for an account at My.Malwarebytes.com, instructions for doing so may be found in this support article and details on managing your devices and subscriptions can be found in this support article.

Please let us know if that resolves the issue or not and if you have any further questions or issues with the software or your license.

Thanks