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Installation_token Not Found when attempting to active my license key.

SpongeTheSquid
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Porthos

Porthos

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Posted
5 minutes ago, SpongeTheSquid said:

Here is my grab results file from the support tool.

We need the full zip file from the gather logs section.

Can you please collect and upload as an attachment the diagnostic data using our MBST?

  • Download and run the Malwarebytes Support Tool
  • Accept the EULA and click Advanced tab on the left (not Start Repair)
  • Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply
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SpongeTheSquid

SpongeTheSquid

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Posted
3 minutes ago, Porthos said:

We need the full zip file from the gather logs section.

Can you please collect and upload as an attachment the diagnostic data using our MBST?

  • Download and run the Malwarebytes Support Tool
  • Accept the EULA and click Advanced tab on the left (not Start Repair)
  • Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

mbst-grab-results.zip

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AdvancedSetup

AdvancedSetup

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Hello @SpongeTheSquid

The computer does not appear to be infected but it does have several issues going on in the Event Logs that indicate there is an issue with the Windows Security Center

I'm going to move your topic over to the Malware Removal forum where I can work with you and give you a script to do some general clean up and see if that helps correct some issues.

 

Application errors:
==================
Error: (09/25/2020 04:55:33 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: chrome.exe, version: 85.0.4183.121, time stamp: 0x5f654c60
Faulting module name: SHELL32.dll_unloaded, version: 10.0.19041.488, time stamp: 0xa3987cb7
Exception code: 0xc0000005
Fault offset: 0x00000000002a69a1
Faulting process id: 0x333c
Faulting application start time: 0x01d6937e35e23f14
Faulting application path: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Faulting module path: SHELL32.dll
Report Id: e7ab8e84-aadb-492a-a1bf-b15237bcfdd2
Faulting package full name:
Faulting package-relative application ID:

Error: (09/25/2020 04:55:33 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: chrome.exe, version: 85.0.4183.121, time stamp: 0x5f654c60
Faulting module name: SHELL32.dll_unloaded, version: 10.0.19041.488, time stamp: 0xa3987cb7
Exception code: 0xc0000005
Fault offset: 0x00000000002a69a1
Faulting process id: 0x53c4
Faulting application start time: 0x01d6937e35e2c83f
Faulting application path: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Faulting module path: SHELL32.dll
Report Id: c6188fcf-91b1-4a78-a850-b27a259be2d4
Faulting package full name:
Faulting package-relative application ID:

Error: (09/25/2020 04:54:41 PM) (Source: SecurityCenter) (EventID: 17) (User: )
Description: Security Center failed to validate caller with error %1.

Error: (09/25/2020 10:50:50 AM) (Source: SecurityCenter) (EventID: 17) (User: )
Description: Security Center failed to validate caller with error %1.

Error: (09/25/2020 10:46:45 AM) (Source: SecurityCenter) (EventID: 16) (User: )
Description: Error while updating  status to SECURITY_PRODUCT_STATE_ON.

Error: (09/25/2020 10:46:40 AM) (Source: SecurityCenter) (EventID: 16) (User: )
Description: Error while updating  status to SECURITY_PRODUCT_STATE_ON.

Error: (09/25/2020 10:46:35 AM) (Source: SecurityCenter) (EventID: 16) (User: )
Description: Error while updating  status to SECURITY_PRODUCT_STATE_ON.

Error: (09/25/2020 10:46:30 AM) (Source: SecurityCenter) (EventID: 16) (User: )
Description: Error while updating  status to SECURITY_PRODUCT_STATE_ON.


System errors:
=============
Error: (09/26/2020 08:47:31 AM) (Source: EventLog) (EventID: 6008) (User: )
Description: The previous system shutdown at 1:18:55 AM on ‎9/‎26/‎2020 was unexpected.

Error: (09/26/2020 08:47:23 AM) (Source: Microsoft-Windows-Kernel-Boot) (EventID: 29) (User: NT AUTHORITY)
Description: 3221225684A fatal error occurred processing the restoration data.

Error: (09/25/2020 04:53:33 PM) (Source: DCOM) (EventID: 10010) (User: DESKTOP-78UEGEA)
Description: The server {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5} did not register with DCOM within the required timeout.

Error: (09/25/2020 04:53:33 PM) (Source: DCOM) (EventID: 10010) (User: DESKTOP-78UEGEA)
Description: The server {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5} did not register with DCOM within the required timeout.

Error: (09/25/2020 04:53:33 PM) (Source: DCOM) (EventID: 10010) (User: DESKTOP-78UEGEA)
Description: The server {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5} did not register with DCOM within the required timeout.

Error: (09/25/2020 04:53:33 PM) (Source: DCOM) (EventID: 10010) (User: DESKTOP-78UEGEA)
Description: The server {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5} did not register with DCOM within the required timeout.

Error: (09/25/2020 04:53:33 PM) (Source: DCOM) (EventID: 10010) (User: DESKTOP-78UEGEA)
Description: The server {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5} did not register with DCOM within the required timeout.

Error: (09/25/2020 04:53:33 PM) (Source: DCOM) (EventID: 10010) (User: DESKTOP-78UEGEA)
Description: The server {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5} did not register with DCOM within the required timeout.

 

Thanks

 

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AdvancedSetup

AdvancedSetup

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  • Root Admin
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Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real time antivirus or security software before running this script. Once completed make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Flash Player cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

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SpongeTheSquid

SpongeTheSquid

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Posted
53 minutes ago, AdvancedSetup said:

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real time antivirus or security software before running this script. Once completed make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Flash Player cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.Fixlog.txt

fixlist.txt 597 B · 1 download

Thanks

 

 

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AdvancedSetup

AdvancedSetup

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  • Root Admin
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Great, that log looks pretty good. Please run the following for me as well.

 

Please download MiniToolBox save it to your desktop and run it.

Checkmark the following check-boxes:

  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices
  • List Users, Partitions and Memory size.
  • List Minidump Files


Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using Reset FF Proxy Settings option Firefox should be closed.

 

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AdvancedSetup

AdvancedSetup

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  • Root Admin
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Please log into your My Account page and remove any current activations

https://support.malwarebytes.com/hc/en-us/articles/360039023753

https://support.malwarebytes.com/hc/en-us/articles/360038523934

 

You should be able to manage this through your My Account page. If you still need help let me know

Thanks

 

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