LadsW53 Posted October 2, 2020 ID:1411463 Share Posted October 2, 2020 I've had Malwarebytes (windows) for years. Scanning has never been a problem. I don't know what has happened. I'm sure it's something in my settings that I did without realizing it. I have a scheduled scan for 6pm. For example this morning, it scanned at 8, 8:30, 8:38, and 8:51. WHY?? I called for support on 9/29 and was given a ticket number. I haven't rec'd a response. It just scanned again 8:55! Link to post Share on other sites More sharing options...
Porthos Posted October 2, 2020 ID:1411464 Share Posted October 2, 2020 2 minutes ago, LadsW53 said: I've had Malwarebytes (windows) for years. Scanning has never been a problem. I don't know what has happened. I'm sure it's something in my settings that I did without realizing it. I have a scheduled scan for 6pm. For example this morning, it scanned at 8, 8:30, 8:38, and 8:51. WHY?? I called for support on 9/29 and was given a ticket number. I haven't rec'd a response. It just scanned again 8:55! Can you please collect and upload as an attachment the diagnostic data using our MBST? Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Link to post Share on other sites More sharing options...
Porthos Posted October 2, 2020 ID:1411467 Share Posted October 2, 2020 6 minutes ago, LadsW53 said: I'm sure it's something in my settings that I did without realizing it. Set up automatic scans in Malwarebytes Premium on Windows v4 Link to post Share on other sites More sharing options...
LadsW53 Posted October 2, 2020 Author ID:1411511 Share Posted October 2, 2020 mbst-grab-results.zip Link to post Share on other sites More sharing options...
Porthos Posted October 2, 2020 ID:1411514 Share Posted October 2, 2020 2 minutes ago, LadsW53 said: mbst-grab-results.zip 4.85 MB · 0 downloads You have many scan scheduled. Did you look at the link to the schedule instruction to be able to delete all the extra ones? Set up automatic scans in Malwarebytes Premium on Windows v4 Quote Scheduler Information ================================== Global Scan Parameters: PUM Handling: detect | PUP Handling: detect | Scan Archives: ON | Scan Rootkit: ON | Shuriken Enabled: ON | IG Disabled: OFF | DDSIG Enabled: ON | AME Enabled: ON | Scan Count: 607 | TotalScannedItems: 1146335507 | TotalThreatsDetected: 2 | Last Scan Time: 2020-10-02 10:12:45 Eastern Daylight Time Scheduled Scan Parameters: AutoClean: ON | Auto Restart: OFF | Check For Updates: ON | PUM Handling: detect | PUP Handling: detect | Scan Archives: ON | Scan Extra: ON | Scan Memory: ON | Scan Registry: ON | Scan Rootkit: ON | Scan Startup: ON | Type: normal Scheduled Scan List Settings: Last Triggered: 2020-10-02 08:55:00 Original Schedule: 2019-11-06 08:55:00 Recovery Enabled: ON Recover if missed by: -1 hours Occurs every: 1 days Scheduled Scan Parameters: AutoClean: OFF | Auto Restart: OFF | Check For Updates: ON | PUM Handling: detect | PUP Handling: detect | Scan Archives: ON | Scan Extra: ON | Scan Memory: ON | Scan Registry: ON | Scan Rootkit: OFF | Scan Startup: ON | Type: normal Scheduled Scan List Settings: Last Triggered: 2020-10-02 08:30:00 Original Schedule: 2020-08-05 08:30:00 Recovery Enabled: ON Recover if missed by: -1 hours Occurs every: 1 days Scheduled Scan Parameters: AutoClean: ON | Auto Restart: ON | Check For Updates: ON | PUM Handling: detect | PUP Handling: detect | Scan Archives: ON | Scan Extra: ON | Scan Memory: ON | Scan Registry: ON | Scan Rootkit: ON | Scan Startup: ON | Type: normal Scheduled Scan List Settings: Last Triggered: 2020-10-02 10:12:45 Original Schedule: 2020-08-04 09:32:00 Recovery Enabled: ON Recover if missed by: -1 hours Occurs every: 1 days Scheduled Scan Parameters: AutoClean: ON | Auto Restart: ON | Check For Updates: ON | PUM Handling: detect | PUP Handling: detect | Scan Archives: ON | Scan Extra: ON | Scan Memory: ON | Scan Registry: ON | Scan Rootkit: ON | Scan Startup: ON | Type: normal Scheduled Scan List Settings: Last Triggered: 2020-10-02 08:00:00 Original Schedule: 2020-09-24 08:00:00 Recovery Enabled: ON Recover if missed by: -1 hours Occurs every: 1 days Scheduled Scan Parameters: AutoClean: OFF | Auto Restart: OFF | Check For Updates: ON | PUM Handling: detect | PUP Handling: detect | Scan Archives: ON | Scan Extra: ON | Scan Memory: ON | Scan Registry: ON | Scan Rootkit: OFF | Scan Startup: ON | Type: normal Scheduled Scan List Settings: Last Triggered: 2020-10-02 10:12:45 Original Schedule: 2020-09-23 09:21:00 Recovery Enabled: ON Recover if missed by: -1 hours Occurs every: 1 days Scheduled Scan Parameters: AutoClean: OFF | Auto Restart: OFF | Check For Updates: ON | PUM Handling: detect | PUP Handling: detect | Scan Archives: ON | Scan Extra: ON | Scan Memory: ON | Scan Registry: ON | Scan Rootkit: OFF | Scan Startup: ON | Type: normal Scheduled Scan List Settings: Last Triggered: 2020-10-02 08:00:00 Original Schedule: 2020-09-24 08:00:00 Recovery Enabled: ON Recover if missed by: -1 hours Occurs every: 1 days Scheduled Scan Parameters: AutoClean: OFF | Auto Restart: OFF | Check For Updates: ON | PUM Handling: detect | PUP Handling: detect | Scan Archives: ON | Scan Extra: ON | Scan Memory: ON | Scan Registry: ON | Scan Rootkit: OFF | Scan Startup: ON | Type: normal Scheduled Scan List Settings: Last Triggered: 2020-10-02 08:38:00 Original Schedule: 2020-09-24 08:38:00 Recovery Enabled: ON Recover if missed by: -1 hours Occurs every: 1 days Scheduled Scan Parameters: AutoClean: ON | Auto Restart: ON | Check For Updates: ON | PUM Handling: detect | PUP Handling: detect | Scan Archives: ON | Scan Extra: ON | Scan Memory: ON | Scan Registry: ON | Scan Rootkit: ON | Scan Startup: ON | Type: normal Scheduled Scan List Settings: Last Triggered: 2020-09-30 18:00:00 Original Schedule: 2020-09-27 18:00:00 Recovery Enabled: OFF Recover if missed by: -1 hours Occurs every: 1 days Scheduled Scan Parameters: AutoClean: ON | Auto Restart: ON | Check For Updates: ON | PUM Handling: detect | PUP Handling: detect | Scan Archives: ON | Scan Extra: ON | Scan Memory: ON | Scan Registry: ON | Scan Rootkit: ON | Scan Startup: ON | Type: normal Scheduled Scan List Settings: Last Triggered: 2020-10-02 08:51:00 Original Schedule: 2020-09-27 08:51:00 Recovery Enabled: OFF Recover if missed by: -1 hours Occurs every: 1 days Scheduled Scan Parameters: AutoClean: OFF | Auto Restart: OFF | Check For Updates: ON | PUM Handling: detect | PUP Handling: detect | Scan Archives: ON | Scan Extra: ON | Scan Memory: ON | Scan Registry: ON | Scan Rootkit: OFF | Scan Startup: ON | Type: normal Scheduled Scan List Settings: Last Triggered: 2000-01-01 00:00:00 Original Schedule: 2020-10-02 18:59:00 Recovery Enabled: ON Recover if missed by: -1 hours Occurs every: 1 days Scheduled Scan Parameters: AutoClean: OFF | Auto Restart: ON | Check For Updates: ON | PUM Handling: detect | PUP Handling: detect | Scan Archives: ON | Scan Extra: ON | Scan Memory: ON | Scan Registry: ON | Scan Rootkit: OFF | Scan Startup: ON | Type: normal Scheduled Scan List Settings: Last Triggered: 2000-01-01 00:00:00 Original Schedule: 2020-10-02 18:54:00 Recovery Enabled: ON Recover if missed by: -1 hours Occurs every: 1 days Link to post Share on other sites More sharing options...
LadsW53 Posted October 2, 2020 Author ID:1411515 Share Posted October 2, 2020 Yes, I did. A pencil doesn't come up to edit. Link to post Share on other sites More sharing options...
Porthos Posted October 2, 2020 ID:1411516 Share Posted October 2, 2020 4 minutes ago, LadsW53 said: Yes, I did. A pencil doesn't come up to edit. I would use the trash can icon and delete them all and create A (one) new one. Are you moving the mouse (non clicking) to each line of schedules? Link to post Share on other sites More sharing options...
LadsW53 Posted October 2, 2020 Author ID:1411517 Share Posted October 2, 2020 Ah okay! Link to post Share on other sites More sharing options...
Porthos Posted October 2, 2020 ID:1411522 Share Posted October 2, 2020 7 minutes ago, LadsW53 said: Ah okay! If you have issues we go to plan B. Link to post Share on other sites More sharing options...
LadsW53 Posted October 2, 2020 Author ID:1411525 Share Posted October 2, 2020 There doesn't seem to be any issue. Thank you very much for your help. Link to post Share on other sites More sharing options...
Porthos Posted October 2, 2020 ID:1411526 Share Posted October 2, 2020 1 minute ago, LadsW53 said: There doesn't seem to be any issue. Thank you very much for your help. You deleted the other scans? Or you did not see other scans listed? Link to post Share on other sites More sharing options...
LadsW53 Posted October 2, 2020 Author ID:1411538 Share Posted October 2, 2020 I was able to delete all the scans and schedule the one. NOW I know what to do if I have an issue. Thanks again. Lisa Link to post Share on other sites More sharing options...
Porthos Posted October 2, 2020 ID:1411540 Share Posted October 2, 2020 Just now, LadsW53 said: I was able to delete all the scans and schedule the one. NOW I know what to do if I have an issue. Thanks again. Lisa Great thanks for the update. Have a great day and be safe. Link to post Share on other sites More sharing options...
LadsW53 Posted October 2, 2020 Author ID:1411541 Share Posted October 2, 2020 Thank you. You too! Link to post Share on other sites More sharing options...
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