Can I please have a new Customer Support Person?

[TabbyX]

I am not happy with support in regards to "Status Expired temporarily extended" problem with my recently paid (September 20) Premium Subscription on ALL of my devices. Malwarebytes Support Ticket 3202886 (The last thing I did was upload gathered logs from one of my screens.) I try to be friendly but I am actually angry and frustrated.

[Porthos]

Just now, TabbyX said:

Support Ticket 3202886

When did you submit the ticket?

[TabbyX]

September 22 and I sent logs then too

[TabbyX]

(Australia time)

[Porthos]

Just now, TabbyX said:

September 22 and I sent logs then too

Sorry you are having another license issue. You had another issue back in 2017 😟

I will ask @AdvancedSetup to assist you once again.

[TabbyX]

Thank you Porthos. Appreciated!

[TabbyX]

I thought I would try clean reinstall with Support Tool on one machine, while waiting for someone to help and hopefully give me a new key or something..? (My family are driving me crazy.) ..Unfortunately same problem / nothing fixed, but also now accompanied by "We're unable to renew your subscription / Update payment Information" notification message on machines. Patience..😣

[Porthos]

30 minutes ago, TabbyX said:

while waiting for someone to help

I will tag @AdvancedSetup again to look into it again.

[AdvancedSetup]

I have reached out and asked for Support to get back to you again as soon as possible @TabbyX

Thank you and sorry for any issues

 

[TabbyX]

Porthos, You are awesome. You saved me last time too AdvancedSetup! Thank you so much.

[TabbyX]

It's fixed!!! Thank you again Pothos and AdvancedSetup! ..and the Customer Support Person was brilliant! We are protected.

[TabbyX]

..Porthos (mighty name..) 😁

[Porthos]

Were always around to help. Be safe and a good weekend.

[TabbyX]

..speechless.. amazing support for people.

[Porthos]

2 minutes ago, TabbyX said:

..Porthos (mighty name..) 😁

 

[TabbyX]

..yep. cunning. 💪

[TabbyX]

(and charisma) Thanks again.