I was told I might be infected, and I need help with removal.

[BierundBier]

FRST.txt Addition.txt

[Maurice Naggar]

Hi,  @BierundBier     
My name is Maurice. I will be helping and guiding you, going forward on this case.
Let me know what first name you prefer to go by.
 

How & by what were you advised "of infection" ?   by what app ?   What did it say ?

 

Please follow my directions as we go along.  Please do not do any changes on your own without first checking with me. 
Please only just attach   all report files, etc  that I ask for as we go along.
 

I would like you to do a new scan with Malwarebytes for Windows.  One of the major goals here is to have it remove all that it detects.  If it finds anything that is.
Start Malwarebytes from the Windows  Start menu.
Click Settings ( gear icon)   at the top right of Malwarebytes window.   We want to see the SETTINGS window.
Then click the Security tab.   Look for the section "Automatic Quarantine".   Be sure it is clicked On   ( to the far right side)    {  that is only if you have Premium }

Then scroll down to the section Potentially Unwanted items.   We need the next 2 lines   ( for P U P  & for P U  M)  to be set to "Always ( Recommended) ".
You can make the change by clicking on the down-arrow selection list-control.   We want all P U P  &  P U M to be marked for removal.

Next, click the small x on the Settings line   to go to the main Malwarebytes Window.
Next click the blue button marked Scan.
When the scan phase is done, be real sure you Review and have all detected lines items check-marked on each line on the left. That too is very critical.
You can actually click the topmost left  check-box  on the very top line to get ALL lines  ticked   ( all selected).

>>>>>>      👉      You can actually click the topmost left  check-box  on the very top line to get ALL lines  ticked   ( all selected).         <<<<     💢

 

Please double verify you have that TOP  check-box tick marked.   and that then, all lines have a tick-mark

 

Then click on Quarantine  button.

 

Then, locate the Scan run report;  export out a copy;  & then attach in with your  reply.
See https://support.malwarebytes.com/hc/en-us/articles/360038479194-View-Reports-and-History-in-Malwarebytes-for-Windows-v4

 

[BierundBier]

12 hours ago, Maurice Naggar said:

Hi,  @BierundBier     
My name is Maurice. I will be helping and guiding you, going forward on this case.
Let me know what first name you prefer to go by.
 

How & by what were you advised "of infection" ?   by what app ?   What did it say ?

 

Please follow my directions as we go along.  Please do not do any changes on your own without first checking with me. 
Please only just attach   all report files, etc  that I ask for as we go along.
 

I would like you to do a new scan with Malwarebytes for Windows.  One of the major goals here is to have it remove all that it detects.  If it finds anything that is.
Start Malwarebytes from the Windows  Start menu.
Click Settings ( gear icon)   at the top right of Malwarebytes window.   We want to see the SETTINGS window.
Then click the Security tab.   Look for the section "Automatic Quarantine".   Be sure it is clicked On   ( to the far right side)    {  that is only if you have Premium }

Then scroll down to the section Potentially Unwanted items.   We need the next 2 lines   ( for P U P  & for P U  M)  to be set to "Always ( Recommended) ".
You can make the change by clicking on the down-arrow selection list-control.   We want all P U P  &  P U M to be marked for removal.

Next, click the small x on the Settings line   to go to the main Malwarebytes Window.
Next click the blue button marked Scan.
When the scan phase is done, be real sure you Review and have all detected lines items check-marked on each line on the left. That too is very critical.
You can actually click the topmost left  check-box  on the very top line to get ALL lines  ticked   ( all selected).

>>>>>>      👉      You can actually click the topmost left  check-box  on the very top line to get ALL lines  ticked   ( all selected).         <<<<     💢

 

Please double verify you have that TOP  check-box tick marked.   and that then, all lines have a tick-mark

 

Then click on Quarantine  button.

 

Then, locate the Scan run report;  export out a copy;  & then attach in with your  reply.
See https://support.malwarebytes.com/hc/en-us/articles/360038479194-View-Reports-and-History-in-Malwarebytes-for-Windows-v4

 

Hello, yes, I followed the directions, except the scan results show nothing. However, I keep on receiving notifications about and Outbound Website blocked due to Trojan every two or so minutes. 

[Maurice Naggar]

Hi.  I get all your replies on this Topic.   There is no need to press the "quote" spot when you reply.   Just start typing directly in the white box at the bottom.

Just know that the block means that any potential harm was Stopped.

We have to see the detection logs in order to have full details about these Block event notices.

The web protection / Malwarebytes real-time protection is keeping the pc safe from potential harm.   

 

Visually, remember that the block window has a green check-mark.   It is a visual clue that it ( Malwarebytes  real-time protections ) are keeping pc safe.

So no jumping to any assumption.   There is not a infection on this machine.

 

I would appreciate  getting some key details from this machine.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

Do have patience while the report tool runs.  It may take several minutes.  Just let it run & take its time.  You may want to close your other open windows so that there is a clear field of view.
Download Malwarebytes Support Tool
    
  
    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support-1.7.0.827.exe  to run the report

Once it starts, you will see a first screen with 2 buttons.  Click the one on the left marked "I don't have an open support ticket".

        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
        
    Place a checkmark next to Accept License Agreement and click Next
Now click the left-hand side pane "I do not have an open support ticket"

    You will be presented with a page stating, "Get Started!"
    Do NOT use the button “Start repair” !   But look instead at the far-left options list in black.

    Click the Advanced tab on the left column
    
    Click the Gather Logs button
    
    A progress bar will appear and the program will proceed with getting logs from your computer.  Please do have patience.  It takes several minutes to gather.
   
    Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK.  Then Exit the tool.

    Please attach the ZIP file in your next reply.

[BierundBier]

oh, I see thank you, I'm still new to using this forum. Here is the attached ZIP file below.

mbst-grab-results.zip

[Maurice Naggar]

Thanks for the report file.   There seems to be one suspicious or rogue EXE file in the appdata\local area. There is also a few other suspicious drivers.  and there appears that the Windows 10 Windows Update service is missing.  and for the future, after this case is closed, you need to get this Windows O S  upgraded from version 1803  to at least Version 2004.

One of the first things I need you to insure that Windows is set to show all hidden folders, to show all folders.

What follows is a first step to have Windows 10 show all files and folder. Do not let this spook you out.

If on Windows 10,  There is a how-to at Tenforums. Use either option one or two or three

https://www.tenforums.com/tutorials/7078-turn-off-show-all-folders-windows-10-navigation-pane.html

.

[      2      ]

The following custom script is to  remove a suspicious file, to run the Windows System File Checker tool, the Windows DISM tool to check the system, and to rebuild the Winsock.

It is also intended to get the MS Windows Defender & the Windows Automatic Update service in better states.

Please be sure to Close any open work files, documents,  any apps you started yourself  before starting this.

 

 

The system will be rebooted after the script has run.

.

This custom script is for  BierundBier  only / for this machine only.

 
Close and save any open work files before starting this procedure.    If there are any CD / DVD / or USB-flash-thumb or USB-storage drives attached,  please disconnect any of those.

I am sending a    custom Fix script which is going to be used by the FRSTENGLISH  tool. They will both work together as a pair.

Please RIGHT-click the (attached file named) FIXLIST and select SAVE  link AS and save it directly ( as is) to the  Downloads  folder

The tool named FRSTENGLISH .exe   tool    is already on the Downloads
Start the Windows Explorer and then, to the Downloads folder.

RIGHT click on  FRSTENGLISH    and select RUN as Administrator and allow it to proceed.  Reply YES when prompted to allow to run.
  to run the tool. If the tool warns you the version is outdated, please download and run the updated version.
IF Windows prompts you about running this, select YES to allow it to proceed.

IF you get a block message from Windows about this tool......
click line More info information on that screen
and click button Run anyway on next screen.

on the FRST window:
Click the Fix button just once, and wait.

 

PLEASE have lots and lots of patience when this starts. You will see a green progress bar start. Lots of patience. This run here should be fairly quick.
If you receive a message that a reboot is required, please make sure you allow it to restart normally.
The tool will complete its run after restart.
When finished, the tool will make a log ( Fixlog.txt) in the same location from where it was run.

Please attach the FIXLOG.txt with your next reply later, at your next opportunity   

Please know this will do a Windows Restart.   Just let it do its thing.  

Fixlist.txt

[BierundBier]

Here's the attached file.

Fixlog.txt

[Maurice Naggar]

Hello.

It's not clear why this log-report is empty of any significant actual result.

Open an elevated command prompt window i.e. run Command Prompt as an administrator .
It is best to use the Windows Copy ( CTRL+ C )  and paste  ( CTRL+V )  for the whole line, as-is
To Get the elevated command prompt, press Windows-key + X key  and then selected Command prompt ( Admin )
On that command prompt,  Copy & Paste this command
 

sc query windefend

Kindly write back the result.

also another thing,  find the saved copy of the Fixlist.txt   and attach that with your next reply.

[AdvancedSetup]

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Tips to help protect from infection

Thanks