sfunlimit Posted September 30, 2020 ID:1410858 Share Posted September 30, 2020 Ok malware, 25 september i have letter from support@2checkout.com - with text Quote МЫ НЕ СМОГЛИ ВОЗОБНОВИТЬ ВАШУ ПОДПИСКУ. ПРОСИМ ОБНОВИТЬ ВАШИ ПЛАТЕЖНЫЕ РЕКВИЗИТЫ. Уважаемый(-ая) Мы пытались возобновить вашу подписку на Malwarebytes Premium, но не смогли провести платеж по заказу на возобновление № 133560313. К сожалению, возникла проблема с привязанным Visa/MasterCard и завершение транзакции было невозможным. Во избежание потери доступа к своему сервису, удостоверьтесь, что вы обновили свои платежные реквизиты! Компания 2Checkout действует как авторизованный торговый посредник по продаже онлайн-продуктов и услуг Malwarebytes. i don't resubscription, and i don't want pay for this service. But malware service every day in 12:53 try take money from my credit card. I send letter to malware 3 time and all time i got: Malwarebytes Support Ticket 3210935 Just cancel order, today i take a bill again. What are you doing all time??? On Sep 28, 2020 19:01, Malwarebytes Support <support@mail1.malwarebytes.com> wrote: Add your reply above this line. Hello, Due to high ticket volume, our response to your ticket may be delayed. For fastest results, check our Malwarebytes Support site where you can find answers to common inquiries. You can resolve many billing related issues by logging into My Account. If you do not have a My Account login, refer to Create your My Account profile article for instructions. Your My Account login let's you: - Find my premium license key - Manage subscriptions in My Account - Add a device to your Malwarebytes Premium subscription - Cancel subscription auto renewal in My Account - Update payment information for automatic renewal - View order history and invoices If you still need help, reply to this message and one of our support agents will assist you. Thank you for joining us in our mission to ensure a malware-free existence for everyone. Jamie Hudson Vice President, Support and Services I try delete subscription, i try delete date my card, but everyday, date my credit card restored. Yesterday i deleted my account in malwarebytes but today i take sms again, malware service try take money from my card MALWARE What's happening?? Link to post Share on other sites More sharing options...
Porthos Posted September 30, 2020 ID:1410931 Share Posted September 30, 2020 6 hours ago, sfunlimit said: If you still need help, reply to this message and one of our support agents will assist you. The above in the email you received is what you need to do. Be advised. 6 hours ago, sfunlimit said: Due to high ticket volume, our response to your ticket may be delayed. It can take 5-7 weekdays for a response to your reply. The help desk are the only ones that can assist you. 1 Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 1, 2020 Root Admin ID:1411099 Share Posted October 1, 2020 I'm sorry for the delay. I have asked to see if anyone is available to reply sooner. Thank you Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 1, 2020 Root Admin ID:1411266 Share Posted October 1, 2020 Hello @sfunlimit The Helpdesk has replied and turned this off for you. If you need any further assistance please let us know Thank you Link to post Share on other sites More sharing options...
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