94315jim Posted September 30, 2020 ID:1410856 Share Posted September 30, 2020 Hello, My computer had a BSOD crash due to mwac.sys. After restart, the computer is stuck in boot loop. I cannot boot in any mode including safe. Any ideas what I can do? thanks Link to post Share on other sites More sharing options...
Porthos Posted September 30, 2020 ID:1410878 Share Posted September 30, 2020 3 hours ago, 94315jim said: Any ideas what I can do? Can you please collect and upload as an attachment the diagnostic data using our MBST? Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply Link to post Share on other sites More sharing options...
94315jim Posted September 30, 2020 Author ID:1410891 Share Posted September 30, 2020 Hi, Thanks for the reply. Since I cannot boot the computer at all (just getting a blank screen), can I still use the malware support tool? I have tried to make a Win10 recovery disk via instructions from this website (https://www.tenforums.com/software-apps/27180-windows-10-recovery-tools-bootable-rescue-disk.html) but had no luck. Please note that I am not a techie so my know how about computers is limited. regards Link to post Share on other sites More sharing options...
Porthos Posted September 30, 2020 ID:1410899 Share Posted September 30, 2020 4 hours ago, 94315jim said: After restart, the computer is stuck in boot loop. I cannot boot in any mode including safe. Sorry I did not read that part. No coffee yet. I will have you post moved to a section that can assist you in recovering the machine if possible. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted September 30, 2020 Root Admin ID:1410953 Share Posted September 30, 2020 Hello @94315jim I'm sorry to hear you're having issues with booting. Those instructions are way overkill and quite old as well. Please review the following topic on how to get into the Recovery Mode or Safe Modehttps://www.tenforums.com/tutorials/2294-boot-advanced-startup-options-windows-10-a.html You'd want to get to the Command Prompt if possible You can also try doing a System Restore as well https://www.tenforums.com/tutorials/5487-troubleshoot-windows-10-failure-boot-using-recovery-environment.html We will also need you to download the Farbar Recovery Scan Tool from a working computer and then copy it onto a USB stick so that you can run it on the affected computer. Please download Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Save it to your USB thumb drive or external USB drive Once in the Recovery Console, you can run it from the USB drive Double-click to run it. When the tool opens click Yes to disclaimer. Press the Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply. The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well. Thank you Regardless of which tool or method, we need to boot either from a USB stick or get into the Recovery Console or Safe Mode so that we can disable or remove some drivers Link to post Share on other sites More sharing options...
94315jim Posted October 2, 2020 Author ID:1411449 Share Posted October 2, 2020 Was able to finally bootup. The computer is running fine at the moment. I have turned off web protection on MB hoping that was the cause of mwac.sys BSOD. Attached are the FRST and Addition file as requested. Thanks. Addition.txt FRST.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 3, 2020 Root Admin ID:1411659 Share Posted October 3, 2020 The logs look okay overall. Glad you were able to resolve the issue. Please review the following for ways to help protect your data safety and privacy. Don't forget good solid backups. If there is anything else I can assist you with please let me know Thank you Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 15, 2020 Root Admin ID:1414231 Share Posted October 15, 2020 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following for Tips to help protect from infection Thank you Link to post Share on other sites More sharing options...
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