Says expired temporarily extended but receipt shows paid HELP!

[ilparr]

... I think my legacy license was a snag but they cleared it up

Exactly the same problem ... after getting billed it refuses to accept the License key in the email and shows another license key even after activation, uninstall, reinstall, update account details etc etc and now running under a temporary extension and waiting for a response on Ticket 3207675 submitted 25th Sept. Looks like the licensing database may be corrupt so I thought that would be a big deal.

Good to know that re-submitting an addendum to my original ticket or the logs a second time may have just bumped me to the back of the queue.  I hope not and that my 5-7 weekdays wait will be over soon.

If they 'fixed' the back-end problem then I am surprised they didn't use that to proactively look for others with the same issue at renewal and escalate accordingly

I have been a loyal subscriber and on Beta Team for many years and I rely on MalwareBytes heuristic analysis to supplement BitDefender  and HitManPro.
I also run Glasswire and my 3 Home Pcs , and over 30 IOT devices, all sit behind an ExpressVPN VPN Router,  so MWB  is just a back-stop.

I was a Network Manager of a Bank for 14 years and I am still a permanent senior developer for a very large bank so False positives I can deal with.  Hell I remember the Stoned virus showing up on floppy disks!

I hope PC Security Channel was off the mark on their test prior to last which was an abysmal result. The subsequent test was much , much better but they had to stagger the loading of nasties, which I can accept, but still not up there with the best, so the product only remains in business because of customer loyalty and an 'edge' in the market.

I am inclined to request a refund and say bye bye as this is just wasting my time and it indicates an un-remediated underlying problems at MWB and THAT is a VERY VERY bad sign in my opinion.

I hope the pandemic is to blame as in a world of surging on-line crime MWB really needs to step up and seize the opportunity.

[exile360]

If you haven't already tried it, please see if performing a clean uninstall using the Malwarebytes Support Tool, but holding off on reinstalling Malwarebytes, then logging into your account at My.Malwarebytes.com (please see this support article for details if needed), then deactivating your device if it still shows it active with the other key as described in this support article as well as this support article, then reinstalling and attempting to activate Malwarebytes with the appropriate license key fixes it.

If not, then a Support agent should be able to resolve the issue once they are able to get to your ticket.

Thanks for your patience, and please let us know if there is anything else we can help with.

Thanks