dj24 Posted September 28, 2020 ID:1410449 Share Posted September 28, 2020 Hello, Earlier this morning my windows 10 laptop was really slow and unresponsive due to what I suspect was a malware or a virus. I ran a complete scan on windows defender and everything came up clean. However I couldn't get my Malwarebytes to work as it was stuck on the screen displaying 'checking for updates.' I googled the issue which brought me to the support tool and I proceeded to download it and gathered the logs which saved it on my desktop which I've attached here. I then did a clean install and after that was able to run the Malwarebytes app which finally worked and did not find anything under the "Threats Summary" I now know I did everything backwards as this was my first time doing this and should have created a ticket first and then waited to hear back back about the zip file before proceeding with the clean installation. I actually contacted the support message section after going through all the steps and attached the zip file from the logs which subsequently led to an automatic e-mail with a ticket number. Again my apologies! Can you confirm if there is anything on the attached zip file and if there is anything I need to do moving forward? Should I permanently delete the zip file permanently before I accidentally release whatever's in there and exasperate my situation? 😆 mbst-grab-results.zip Link to post Share on other sites More sharing options...
Porthos Posted September 28, 2020 ID:1410454 Share Posted September 28, 2020 25 minutes ago, dj24 said: is anything I need to do moving forward? If you are not having any issues other than the checking for updates then you should be fine. This will most likely fix further occurrences of updates being stuck in Malwarebytes. I suggest turning off fast startup in Windows. Then restart. https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html Link to post Share on other sites More sharing options...
dj24 Posted September 29, 2020 Author ID:1410610 Share Posted September 29, 2020 ^^^ Thank You for the response. I'd still like to find out what's in the zip file though and if I have to delete it from my computer after that. Link to post Share on other sites More sharing options...
Porthos Posted September 29, 2020 ID:1410612 Share Posted September 29, 2020 6 minutes ago, dj24 said: ^^^ Thank You for the response. I'd still like to find out what's in the zip file though and if I have to delete it from my computer after that. You may delete the file. Link to post Share on other sites More sharing options...
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