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Kids over during lockdown and seemed to have infected both laptops!

The_Real_Cipher
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The_Real_Cipher

The_Real_Cipher

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Hi there! Had my nephews over for few weeks during lockdown and seems like the cheeky buggers might have been looking at stuff they shouldnt have and messed up both my laptops.

Laptop 1: Seems clean and working but seems to be always working even when idle and not as fast as it should be. Back in May AdwCleaner found a "PUP.Optional.Legacy". Ive added the log files from back then and today. Ive also run FRST and attached the logs files from there. (Malwarebytes premium and norton 360, etc all say the computer is clean)

Laptop 2: Is truly messed up as its dead slow and none of the antivirus programs run (even Chameleon). Currently running ESET SYRESCUE off a bootable USB. Its taking ages but so far no infections found. Will send logs etc from that one once I finish that scan. Was going to run Kaspersky Rescue Disk and DrWeb LiveDisk off bootable USB.

Thanks again for all your help!

AdwCleaner[S03].txt AdwCleaner[S02].txt AdwCleaner[C01].txt AdwCleaner[S01].txt Addition.txt FRST.txt

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The_Real_Cipher
The_Real_Cipher

unfortunately still unable to create a restore point. Same " Access denied (0x80070005)" Controlled Folder Access was OFF C:\Windows\Logs\CBS logs attached. Will download the programs recom

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Hello @The_Real_Cipher

The logs show that you have multiple antivirus products installed. That is going to cause conflicts and consume a lot of resources which will slow your computer way down.

Please choose 1 antivirus product and remove all the others. Go to Control Panel\Programs\Programs and Features and uninstall all but one.

AVG AntiVirus
Malwarebytes version 4.2.1.89
Norton Utilities Premium
RogueKiller version 14.5.0.0
Spybot - Search & Destroy
SUPERAntiSpyware

 

If you're using the paid premium version of Malwarebytes then I'd recommend you use ours along with Windows Defender if you want an additional secondary scanner as you have Windows 10 which comes with Windows Defender and is a reasonably good antivirus.

If you're only using the free version of Malwarebytes then Norton is probably the stronger choice there if it's the paid version, regardless the choice is yours but you currently have too much security software installed which can and will conflict with each other.

It's very late for me so I'm headed to bed soon, but I will check back on you again in the morning.

After removing the other antivirus products and you've rebooted then go ahead and run FRST again and post back new logs and I'll check it out in the morning.

Thanks

 

 

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Hi @The_Real_Cipher

If you can make them work together with exclusions then okay, but it is getting more difficult to do nowadays as Malwarebytes is a full antivirus product itself.

You can read more about it here if you like: https://www.malwarebytes.com/antivirus/

Some user do use the two together. Please see the following topics to help setup exclusions

https://support.malwarebytes.com/hc/en-us/articles/360038522974-Malwarebytes-for-Windows-antivirus-exclusions-list

https://support.malwarebytes.com/hc/en-us/articles/360040199013-Video-Add-Exclusions-in-Malwarebytes-for-Windows-v4

I'll check back on you again in the morning

Cheers

 

 

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The_Real_Cipher

The_Real_Cipher

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Thanks for your reply once again! sorry to trouble you.

yes the other laptop also has a ton of programs but the extra ones arent providing real time protection and just used on demand. I only started using these as Norton and Malware bytes would say the compter was clean but in fact was infected and detected but these additional programs.

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Wow, can't believe I'm still up but haven't finished my researching yet.

No problem on the other systems. Let's get this one system fixed up first. If you've removed the other software as requested then go ahead and run FRST again and post back both new logs.

Let me know what specific issues or signs of infection that you're seeing.

Thank you again and good night

 

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It looks like you have Norton 360 as your default antivirus now, is that correct?
The logs appear to show that you either have or had Norton Internet Security on here at some time as well. Is that true?

I'll try not to break Norton 360 but we may end up having to do either a reinstall or repair for Norton once we're done.

 

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Cool, thanks.

I assume you have the license information for Norton 360. I think the best thing to do would be to remove everything related to Norton antivirus and then install clean again. That way you don't have a mixed bag of different versions of Norton. It will be much cleaner and in the end work much better.

Please visit the following site and download and run their removal tool

https://support.norton.com/sp/en/us/home/current/solutions/v60392881?abproduct=home&abversion=current&pvid=f-home

 

Do the same thing for Malwarebytes and clean remove it and reinstall

Uninstall and reinstall Malwarebytes using the Malwarebytes Support Tool

 

Then don't forget to setup the exclusions

https://support.malwarebytes.com/hc/en-us/articles/360038522974-Malwarebytes-for-Windows-antivirus-exclusions-list

https://support.malwarebytes.com/hc/en-us/articles/360040199013-Video-Add-Exclusions-in-Malwarebytes-for-Windows-v4

 

That should give you a much better long term fix in my opinion.

 

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The_Real_Cipher

The_Real_Cipher

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Okay! will reinstall both now and get back to you :)

I just managed the exclusions 5 mins back :D will reinstall and do it again. Yup have  the licence info for both Norton and Malwarebytes.

Sorry quick one, shall I use the uninstaller to "reinstall" or shall I uninstall and then separately install again.

Thanks again

 

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There is typically an option to remove all.

Don't use either program to reinstall just yet. Run them and allow them to remove. On Windows 10 you already have Windows Defender so you're not without an antivirus while they're  off

Let me download their new tool from Norton and take a look. Normally it removes all their old software

 

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