Privacy VPN not connecting

[Buckwheat]

Privacy VPN not connecting .mbst-grab-results.zip

[Buckwheat]

Any help? it's been 2 weeks since purchased .

[Porthos]

I will ask @AdvancedSetup to look over your logs.

 

[AdvancedSetup]

Hello @Buckwheat

The logs show that there were issues doing some fixes, etc. that I assume you tried to run on your own at some point.

I'd like to have you run some fixes to see if we can get this corrected.

 

[AdvancedSetup]

Please uninstall Bonjour - go to Control Panel\Programs\Programs and Features  and select it and then uninstall it.

What exactly is mDNSResponder.exe? (Bonjour)

https://www.groovypost.com/howto/howto/what-is-mdnsresponder-exe-and-why-is-it-running/

MDNSResponder, also known as Bonjour, is Apple’s native zero-configuration networking process for Mac that was ported over to Windows and associated with MDNSNSP.DLL.  On a Mac or iOS device, this program is used for networking nearly everything.  On Windows, this process is only necessary for sharing libraries via iTunes and other Mac applications like the Apple TV that were ported to Windows.  Bonjour allows different computers running iTunes to communicate with each other regardless of network configuration, this is because it enables automatic network discovery.

What Is mDNSResponder.exe / Bonjour and How Can I Uninstall or Remove It?
https://www.howtogeek.com/howto/6456/what-is-mdnsresponder.exe-bonjour-and-how-can-i-uninstall-or-remove-it/

 

Next, please run the following clean up script. Exit out of Malwarebytes before running the script.

 

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real time antivirus or security software before running this script. Once completed make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

The following directories are emptied:

• Windows Temp
• Users Temp folders
• Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History
• Recently opened files cache
• Flash Player cache
• Java cache
• Steam HTML cache
• Explorer thumbnail and icon cache
• BITS transfer queue (qmgr*.dat files)
• Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

[Buckwheat]

Ok ,I ran the fixlist .

malwarebytes privacy is reporting registration server is down.

Fixlog.txt

[AdvancedSetup]

Yes, we're not done yet.

From the logs

Windows Resource Protection found corrupt files and successfully repaired them.

Let me have you temporarily set your DNS server settings to the Google Public DNS servers.

https://developers.google.com/speed/public-dns/docs/using

Then I'd like to have you do the following in the exact order.

STEP 1 (temporarily uninstall Malwarebytes Premium)
Please follow the directions from the following KB article to uninstall Malwarebytes, but do not reinstall. When asked decline the installer.

Uninstall and reinstall Malwarebytes using the Malwarebytes Support Tool

 

STEP 2 (go to Control Panel\Programs\Programs and Features and uninstall the following)

Wintun-Windows
Malwarebytes Privacy

 

STEP 3
Shut down the computer.
Power off your router by switching it off or unplugging it
Wait 2 minutes then plug the router back in and power it on
Wait 2 more minutes then turn the computer back on

 

STEP 4
Download Malwarebytes and reinstall it. Activate Malwarebytes and then restart the computer again.
https://downloads.malwarebytes.com/file/mb4_offline

 

STEP 5
Download Malwarebytes Privacy and reinstall it and activate it
Attempt to connect with Privacy and post back and let me know if it's working now or still having an issue.
https://downloads.malwarebytes.com/file/mbprivacy-online

 

 

 

 

[Buckwheat]

I did it twice and same thing ,it says registration server error.

[AdvancedSetup]

Okay, please uninstall Malwarebytes from the Control Panel, Add/Remove

Then reboot the computer without Malwarebytes and see if Privacy still has an issue and let me know.

 

[Buckwheat]

i dont think the google dns's worked.

i tried validating and it said error.

and I tried this "

tracert -d -w 2000 dns.google

and got a timeout error.

[AdvancedSetup]

Please exit out of Malwarebytes. Then wait about 60 seconds and try the following link

https://dns.google/

Then try your trace again. Both work for me

 

[Buckwheat]

i got this:

{
  "Status": 0,
  "TC": false,
  "RD": true,
  "RA": true,
  "AD": false,
  "CD": false,
  "Question": [
    {
      "name": "4.4.8.8.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.6.8.4.0.6.8.4.1.0.0.2.ip6.arpa.",
      "type": 12
    }
  ],
  "Answer": [
    {
      "name": "4.4.8.8.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.0.6.8.4.0.6.8.4.1.0.0.2.ip6.arpa.",
      "type": 12,
      "TTL": 21599,
      "data": "dns.google."
    }
  ],
  "Comment": "Response from 2001:4860:4802:38::a."

and trace route line 1 and 3 timeout

[AdvancedSetup]

It's okay if other lines time out and is normal. Some hops do not respond on purpose.

With Malwarebytes closed, exited out of. Are  you able to browse the general web okay now?

Please try to connect now with Privacy and let me know.

 

[Buckwheat]

 

yes I can browse but privacy registration error.

is this cause I run Plex and Servetome and Airvideo servers?

I think i might have to just reinstall Windows 10 if my network is this bad.

 

[AdvancedSetup]

No, let's not jump the gun. 🙂

Please get me the following updated logs

Upload Malwarebytes Support Tool logs offline

Will review and see what  the program logs are saying

Thanks

 

[Buckwheat]

 

---

mbst-grab-results.zip

[AdvancedSetup]

I've sent you a Private Message @Buckwheat

 

[AdvancedSetup]

User did a Windows 10 Reset and the program is now working. I will go ahead and close this topic now.