Malwarebytes Privacy unable to uninstall

[Tuscan Driver]

I have the same issue too. It can't be removed from the File Explorer or the Network Connections, even after I disabled it there.

[Hardhead]

@Tuscan Driver Have you tried reinstalling MB Privacy and then go to the control panel and uninstall Wintun-Windows first and then uninstall MB Privacy..

[AdvancedSetup]

Hello @Tuscan Driver

Almost all software on Windows needs to be uninstalled from the Control Panel, Programs, Programs and Features applet. One should rarely if ever attempt to uninstall by simply deleting files from a folder or disabling a service.

Please undo any service changes such as a Disable. Then reinstall the program. Then restart the computer. Then go back into Control Panel, Programs, Programs and Features applet and uninstall Malwarebytes Privacy from there and let us know if you continue to have an issue with the removal.

Thank you

 

[Tuscan Driver]

Yeah I done the uninstall from add remove from control panel and and what was left was three files in the file explorer. They are unmovable and not deletable.

[exile360]

Do you have Malwarebytes Premium installed?  If so, it could be its self-protection mechanism preventing the files from being deleted.  Either quitting Malwarebytes via the option in the tray/notification area's context menu, or disabling self-protection using the option under Advanced settings under the Windows startup section of the Security tab in settings (accessible by clicking the small gear icon in the upper right of the Malwarebytes UI) should allow you to delete them if this is the case.

Please let us know if the issue persists or not.

Thanks

[AdvancedSetup]

Thanks @Tuscan Driver

Let me have you run the following please and I will assist you with further removals as needed.

 

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

Thank you

 

 

[Tuscan Driver]

FRST.txtAddition.txt

[Tuscan Driver]

2 hours ago, AdvancedSetup said:

Hello @AdvancedSetup

Did you conclude the issue I had with those loose files?

 

 

 

[AdvancedSetup]

I'm still reviewing, back with you soon

 

[AdvancedSetup]

Under Settings, Security inside Malwarebytes Premium please disable "self-protection" then run the fix below.

 

 

 

The following fix will attempt to forcefully remove the folder.

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real time antivirus or security software before running this script. Once completed make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

[Tuscan Driver]

I didn't need to run the FRST process. Eventually, success! I deleted the 3 stray Malwarebytes Privacy files after I turned off what you suggested, the 'Enable self-protection module' in my Malwarebytes Premium.

 

[AdvancedSetup]

Great, glad to hear you were able to resolve the issue. If there is anything else I can assist you with please let me know.

Take care and stay safe out there

https://forums.malwarebytes.com/topic/258363-tips-to-help-protect-from-infection/

Thank you for using Malwarebytes

 

[AdvancedSetup]

Closing topic now as the issue has been resolved.