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So I had downloaded a file off of the internet and as soon as I extracted it to my desktop I had multiple Programs being installed and random chrome websites opening. I knew I messed up big time but I also knew that Malwarebytes should fix it. So I double clicked Malwarebytes and it told me something about how I needed permission or access to it. My heart dropped because I knew the virus had blocked me off from using Malwarebytes. I went through the files on my computer and used "End Process" to end the ones in the background so that I could delete them (Recycling them) which I don't really know if it workes or not. I decided to check the "Uninstall a Program" page and had noticed it installed something called "Pic version 10.2" and "vict version (forgot the numbers but I'm assuming they were 10.2)." So I went ahead and uninstalled those which caused my computer to shut down out of the complete random. I turned it back on and the loading screen was different. It said "Microsoft Corporation" with a green bar loading above it. When I got back in it reinstalled the Pic and vict things. I was getting really worried at this point. I reinstalled adwcleaner and ran a scan. It found 7 viruses. A mix of PUP's AdWares and a Trojan. I quarantined them and agreed to the restart prompt, but upon restarting (same "Microsoft Corporation" bootup) it had reinstalled the programs and continued to open random chrome websites. I did another scan and it was a new list (still 7) of different viruses. Its blocked off alot of things for me such as certain Chrome Websites and Antivirus program downloads. It continuously restarts at random which makes it very hard to deal with it. I went to my C:/Users/AllUsers/AppData/ and Local, (Im too forgetful so I forgot the other 2) were infested with files made from today (9/26/2020). I deleted almost all of them the best I could and restarting my computer only to get the same results. I'm very very horribly bad at computers. I'm also very worried. So if someone does reply to this please explain in the easiest way possible. Thank you...

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I'll run another one.

Type "where to buy flash drives into Google", there are plenty options...

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Hello Nyve and welcome to Malwarebytes,

Run the following:

Download Farbar Recovery Scan Tool and save it to your desktop.

Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.html

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way...

Be aware FRST must be run from an account with Administrator status...
 
  • Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.)
  • Make sure Addition.txt is checkmarked under "Optional scans"

     
  • Press Scan button to run the tool....
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The tool will also make a log named (Addition.txt) Please attach that log to your reply.


Thank you,

Kevin
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Hello Nyve,

Yep your system is well and truly infected, continue:

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.

NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1: This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed.

The following directories are emptied:
 
  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Flash Player cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin


Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

Next,

Open Malwarebytes, select > "settings" > "protection tab"

Scroll down to "Scan Options" ensure Scan for Rootkits and Scan within Archives are both on....

Go back to "DashBoard" select the Blue "Scan Now" tab......

When the scan completes quarantine any found entries...

To get the log from Malwarebytes do the following:
 
  • Click on the Detection History tab > from main interface.
  • Then click on "History" that will open to a historical list
  • Double click on the Scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have two options:
    Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
    Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply

     
  • Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…


Next,

Download AdwCleaner by Malwarebytes onto your Desktop.

Or from this Mirror
 
  • Right-click on AdwCleaner.exe and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Accept the EULA (I accept), then click on Scan
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Quarantine button. This will kill all the active processes
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
  • After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply


Next,

Download "Microsoft's Safety Scanner" and save direct to the desktop

Ensure to get the correct version for your system....

https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download


Right click on the Tool, select Run as Administrator the tool will expand to the options Window
In the "Scan Type" window, select Quick Scan
Perform a scan and Click Finish when the scan is done.


Retrieve the MSRT log as follows, and post it in your next reply:

1) Select the Windows key and R key together to open the "Run" function
2) Type or Copy/Paste the following command to the "Run Line" and Press Enter:

notepad c:\windows\debug\msert.log

The log will include log details for each time MSRT has run, we only need the most recent log by date and time....

Let me see those logs in your reply...

Thank you,

Kevin..

fixlist.txt

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I've restarted the computer through the prompt after FRST but I still can't open malwarebytes. I've tried downloading it multiple times but when I restart the computer after it asks me so it can install it wouldn't be there to use when i get back on. The Icon is also missing.

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Adwcleaner did not open any logs upon restarting the computer.

Just to add that when I try to restart anything there would be a blue circle flickering around the top right area of my mouse, and sometimes it would not restart.

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Just leave it for now, lets do another scan..

Run FRST one more time, ensure all boxes are checkmarked under "Whitelist" but only Addition.txt under "Optional scan" Select scan, when done post the new logs. "FRST.txt" and "Addition.txt"

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Quick question. Have you ever dealt with something like this..? I've noticed your join date. It really reassured me that I can trust you to help me fix it.

I'll be doing that right now.

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