Unable to reach License Server

[FB_0196]

Dear Malwarebytes,

I'm not going to beat around the bush .. I've had enough of Malwarebytes and the support helping me, or not helping me I should say. I've waited for more than an hour to get an agent to chat with me, he advised me to run the support tool, which I did. To this day no reaction from support on the file I send after running the tool. I've edited my hosts file to default, didn't work. I uninstalled my Surfshark VPN, didn't work. I uninstalled Malwarebytes several times with IObit uninstaller and the cleaning tool, that didn't work. I tried the whole deal wired and wireless, doesn't make a difference.

So, I want a full refund, since your website has the refund button really well hidden I'm trying to get my money back this way. If you need more information than below I want you to get in touch with me. Or tell me where the refund button is hiding.

Refund please, thank you. 

[FB_0196]

I see I posted this in the wrong forum, but I'm sure it will be redirected to the right forum. 

[exile360]

Greetings,

I'm sorry that you experienced problems with the software.  To seek a refund you should contact Malwarebytes Support directly via the form on this page and they will get your purchase refunded for you.

If there is anything else we might assist with please let us know.

Thanks