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i downloaded something thats said to contain malware


Sadder

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Hi,       :welcome:
My name is Maurice. I will be helping and guiding you, going forward on this case.
Let me know what first name you prefer to go by.   

 

Did you scan the system with Malwarebytes for Windows ?   Did you scan with your antivirus ?

 

Please understand we cannot have any idea what is going on without collecting a full set of reports  

Please follow my directions as we go along.  Please do not do any changes on your own without first checking with me. 
Please only just attach   all report files, etc  that I ask for as we go along.


I would appreciate  getting some key details from this machine in order to help you forward.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

Do have patience while the report tool runs.  It may take several minutes.  Just let it run & take its time.  You may want to close your other open windows so that there is a clear field of view.
Download Malwarebytes Support Tool
    
    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support-1.7.0.827.exe  to run the report

Once it starts, you will see a first screen with 2 buttons.  Click the one on the left marked "I don't have an open support ticket".

        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
        
    Place a checkmark next to Accept License Agreement and click Next
Now click the left-hand side pane "I do not have an open support ticket"

    You will be presented with a page stating, "Get Started!"
    Do NOT use the button “Start repair” !   But look instead at the far-left options list in black.

    Click the Advanced tab on the left column
    
    Click the Gather Logs button
    
    A progress bar will appear and the program will proceed with getting logs from your computer.  Please do have patience.  It takes several minutes to gather.
   
    Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK.  Then Exit the tool.

    Please attach the ZIP file in your next reply.

Please know I help here as a volunteer.  and that I am not on 24 x 7.
Help on this forum is one to one.   Again, please be sure to ONLY attach report files  with your reply (s)  as we go along.  Do not do a copy / paste into main body.

Thank you,
Sincerely.

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Thanks.   Some security basics first.   This system has 2 antivirus programs installed.  That is one too many.

Bitdefender Antivirus   +    Avast Antivirus

Pick just one to keep.   Uninstall the other  & then RESTART  Windows  & tell me what you have done.    {  we will do much more later}

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I hope that by that you mean you "uninstaled" it by going thru Windows control panel.

We need to do one follow up after that.

run the cleanup tool for Avast to insure no remains are left behind.

Please get, save, & then run the Avast uninstall tool

https://support.avast.com/en-us/article/Uninstall-Antivirus-Utility/

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ok.  Thanks.

[    1    ]

The Microsoft Safety Scanner  is a free Microsoft stand-alone virus scanner that  can be used to scan for & remove malware or potentially unwanted software from a system. 
The download links & the how-to-run-the tool are at this link at Microsoft 
https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download

  
Let me know the result of this.
The log is named MSERT.log  
the log will be at   C:\Windows\debug\msert.log
Please attach that log with your reply.
 

[    2    ]

The last scan by Malwarebytes for Windows found no malware.   Tell me some more detail as to what you first mentioned

Quote

i downloaded a malware ive scanned my system and its said to had 4 malware

What did you download ?    from where ?

what exactly   had been flagged as malware

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How was "" made aware that its malware"" shown?   I mean, by what program was that determined ??

Have you done a new scan with Malwarebytes for Windows ?   what does it find ?

Have you done a new scan with BitDefender antivirus ?   what does it report ?

NEXT

The Microsoft Safety Scanner  is a free Microsoft stand-alone virus scanner that  can be used to scan for & remove malware or potentially unwanted software from a system. 
The download links & the how-to-run-the tool are at this link at Microsoft 
https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download

  
Let me know the result of this.
The log is named MSERT.log  
the log will be at   C:\Windows\debug\msert.log
Please attach that log with your reply.

 

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Thanks for the report from the MS Safety Scanner.

I would suggest a free scan with the ESET Online Scanner
Go to https://download.eset.com/com/eset/tools/online_scanner/latest/esetonlinescanner.exe

 

It will start a download of "esetonlinescanner.exe"
Save the file to your system, such as the Downloads folder, or else to the Desktop.

Go to the saved file, and double click it to get it started.

When presented with the initial ESET options, click on "Computer Scan".
Next, when prompted by Windows, allow it to start by clicking Yes
When prompted for scan type, Click on Full scan

Look at & tick  ( select )   the radio selection "Enable ESET to detect and quarantine potentially unwanted applications"   and click on Start scan button.

Have patience.  The entire process may take an hour or more. There is an initial update download.

There is a progress window display.
You should ignore all prompts to get the ESET antivirus software program.   ( e.g.  their standard program).   You do not need to buy or get or install anything else.

When the scan is completed, if something was found, it will show a screen with the number of detected items.  If so, click the button marked “View detected results”.
Click The blue “Save scan log” to save the log.

If something was removed and you know it is a false finding, you may click on the blue ”Restore cleaned files”  ( in blue, at bottom).
Press Continue when all done.  You should click to off the offer for “periodic scanning”.
 
 

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  • 2 weeks later...
  • Root Admin

Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Tips to help protect from infection

Thanks

 

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