legaldeejay Posted September 24, 2020 ID:1409246 Share Posted September 24, 2020 I submitted a support ticket and am waiting for a response. Today my version of Malwarebytes went from Premium to Free. When I tried to activate with my license info, a message appeared saying I have hit my device limit. So when I go to sign into my account to Manage Devices, I already see a different email address. After I enter my account with my credentials, it says I have no Subscriptions and I have no way to Managing my devices. I suspect the hacker is using my license on whatever devices they have. My license is already registered so now I am stuck without Malwarebytes Premium. Any suggestions while I wait for the Support team to assist? Link to post Share on other sites More sharing options...
Porthos Posted September 24, 2020 ID:1409247 Share Posted September 24, 2020 6 minutes ago, legaldeejay said: I submitted a support ticket and am waiting for a response. You will have to wait on support. It can take 5-7 days for a response. Link to post Share on other sites More sharing options...
legaldeejay Posted September 25, 2020 Author ID:1409563 Share Posted September 25, 2020 Waiting this long for a response as a paid lifetime Premium user is not reasonable, IMO. There should be a customer or technical support phone number for Premium users. Now my computer is at risk for exposure to malware until this is resolved. Link to post Share on other sites More sharing options...
Porthos Posted September 25, 2020 ID:1409589 Share Posted September 25, 2020 (edited) 1 hour ago, legaldeejay said: Now my computer is at risk for exposure to malware until this is resolved. If you are using Windows 10, Defender would have come back on and is protecting you. 1 hour ago, legaldeejay said: Waiting this long for a response as a paid lifetime Premium user is not reasonable, IMO. It does not always take that long. Just wanted to prepare you. 1 hour ago, legaldeejay said: There should be a customer or technical support phone number for Premium users. That suggestion has been made many times in the last 12 years. It has been fine with email support for the most part all of these years. Please post your ticket number so someone can look into it. Edited September 25, 2020 by Porthos Link to post Share on other sites More sharing options...
legaldeejay Posted September 25, 2020 Author ID:1409618 Share Posted September 25, 2020 Yes I have Windows 10. Ticket #3205334. Thanks. Link to post Share on other sites More sharing options...
legaldeejay Posted September 28, 2020 Author ID:1410344 Share Posted September 28, 2020 Still waiting for support on Ticket #3205334! Link to post Share on other sites More sharing options...
Porthos Posted September 28, 2020 ID:1410373 Share Posted September 28, 2020 @AdvancedSetup could you look into this. Link to post Share on other sites More sharing options...
legaldeejay Posted September 28, 2020 Author ID:1410380 Share Posted September 28, 2020 Thanks I appreciate it. Link to post Share on other sites More sharing options...
Root Admin Solution AdvancedSetup Posted September 28, 2020 Root Admin Solution ID:1410437 Share Posted September 28, 2020 Hello @legaldeejay I have looked at your ticket and in order to assist the Support Agent they will need you to upload your Purchase information to validate the license. Thank you Link to post Share on other sites More sharing options...
legaldeejay Posted September 28, 2020 Author ID:1410439 Share Posted September 28, 2020 OK I am uploading to you privately. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted September 29, 2020 Root Admin ID:1410683 Share Posted September 29, 2020 Hello @legaldeejay It looks like your license issue should be resolved now. Unless there is something else we should be done here. Thank you for contacting Malwarebytes and sorry for the issue you encountered. Cheers Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted September 30, 2020 Root Admin ID:1410739 Share Posted September 30, 2020 As the issue was resolved by a Support Agent on the Helpdesk I will go ahead and close this topic now. Thank you again Link to post Share on other sites More sharing options...
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