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My Malwarebytes account has been hacked


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I submitted a support ticket and am waiting for a response.   Today my version of Malwarebytes went from Premium to Free.  When I tried to activate with my license info, a message appeared saying I have hit my device limit.  So when I go to sign into my account to Manage Devices, I already see a different email address.   After I enter my account with my credentials, it says I have no Subscriptions and I have no way to Managing my devices.  I suspect the hacker is using my license on whatever devices they have.  My license is already registered so now I am stuck without Malwarebytes Premium.   Any suggestions while I wait for the Support team to assist?

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1 hour ago, legaldeejay said:

Now my computer is at risk for exposure to malware until this is resolved. 

If you are using Windows 10, Defender would have come back on and is protecting you.

1 hour ago, legaldeejay said:

Waiting this long for a response as a paid lifetime Premium user is not reasonable, IMO. 

It does not always take that long. Just wanted to prepare you.

1 hour ago, legaldeejay said:

 There should be a customer or technical support phone number for Premium users.

That suggestion has been made many times in the last 12 years. It has been fine with email support for the most part all of these years.

Please post your ticket number so someone can look into it.

Edited by Porthos
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