Support Ticket 3192357

[RacerArgonE118]

How do I communicate with support?

I'm getting emails from support threatening to close the ticket if support does not hear back from me.

I'm replying via email, but I'm sensing nobody in support receives my email replies!!!  Uhhh!

I'm posting here hoping that support will see this message.  Here goes...

I'm running Windows 10 Malwarebytes Premium 4.2.0 and I used to have 2 licenses, but I think the 2nd license was not necessary.

The 2nd license of Malwarebytes was costing me money I did not need to spend.

I posted the Ticket asking for help, and I believe Support has followed through.

I believe you can close the ticket now because I see only 1 license, and I think I'm allowed to have my

desktop PC and my wife's Lap Top PC share the 1 license we have purchased, thus reducing our costs of having two separate licenses.

If I'm correct (or if I'm wrong), could you please email me and let me know.

Then I think we can just close this ticket.

Thank you for your help!

(I think you have my email in the ticket - thanks again!)

[Porthos]

35 minutes ago, RacerArgonE118 said:

and I think I'm allowed to have my

desktop PC and my wife's Lap Top PC share the 1 license we have purchased

Each computer needs it own license. If you have/had a 2 computer subscription then that is what is needed to have Malwarebytes on both computers.

 

 

 

[exile360]

You can also determine exactly how many devices your license covers by creating an account at My.Malwarebytes.com by following the instructions in this support article.  Once logged in you can check the status of your license, including the number of devices/activations remaining, as well as deactivate any previous/unused installations to reactivate it on a current device/operating system installation as described in this support article and this support article.