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Might be infected cant run malwarebytes


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  • Root Admin

Let me have you run the following Dr.Web antivirus scanner.

Note: If you need to see images please click the "Reveal hidden contents" link below.

  1. Please visit the following website: https://free.drweb.com/
  2. Click on the green download free of charge link - Only for home
  3. In the next screen click the red x to close the offer for Android download if offered
  4. Then click the small green arrow to agree to the use of cookies
  5. Then click on the "Download Dr.Web CureIt!" link and download the installer
  6. Locate the file downloaded and double-click to run it and click to accept the User Account Control alert
  7. Click to agree to the DrWeb license and update, then click the Continue button
  8. Make sure you click on the "Select objects for scanning" link and select all items
  9. After you have selected all objects then click the "Start scanning" button
  10. Once the scan has completed there will be an option to either Cure or Ignore for each item detected
  11. If you're certain that an object is good and safe then uncheck the box next to the object in the list
  12. If the scan detects your "hosts" file uncheck it and click to ignore.
  13. Then click the Neutralize button
  14. Once completed click on the small "Open report" link and save that file to your desktop and attach on your next reply

Thank you


 

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No luck. It just detected the host file. I also went back to safe mode and reran everything so far and also hitmanpro. Found a bunch of tracking cookies but nothing else. Should i just give up and have to resort to a format?

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  • Root Admin

You can look at doing a Refresh instead of a format and reinstall. A bit less drastic and you can choose to keep your apps.
If that works great. If not then nothing lost. Backup your data and then do a format and reinstall if it does not work.

How to Refresh Windows 10
https://www.tenforums.com/tutorials/4090-refresh-windows-10-a.html

 

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  • 4 weeks later...
  • Root Admin

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following for Tips to help protect from infection

Thank you

 

 

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