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Says expired temporarily extended but receipt shows paid HELP!


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Never had issue for years (I have a 3-PC license), but now it says expired temporarily extended. I confirmed payment info correct, and the receipt shows transaction authorized, and my credit card shows the charge went thru. I tried totally re-installing and re-activating, but same thing. I created two tickets, but nothing beyond auto-response on either one for several days now. I am concerned about MWB premium protection stopping.  I see this has happened to others, but it looks like I need some direct help.

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3 minutes ago, kman77 said:

I created two tickets, but nothing beyond auto-response on either one for several days now.

It takes 5-7 weekdays for a response and the second ticket reset the counter.

Could you post your ticket numbers please.

5 minutes ago, kman77 said:

I tried totally re-installing and re-activating, but same thing.

Sis you use our support tool or add remove programs?

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6 minutes ago, kman77 said:

I uninstalled with windows add/remove.

Please do the following Uninstall and reinstall using the Malwarebytes Support Tool

Please have lots of patience with the tool.  The first phase is a cleanup and does require a Windows Restart. Please be sure all programs and browsers are closed before you run the tool.
After the Restart, it may take 2 - 3 - 4 minutes till the Support tool screen shows up.   Please be patient and have faith.  Wait for it, whatever it takes.
The 2nd phase is where it offers to do a new Install.

 Let me know if that clears up the issue or not.

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  • 2 weeks later...
  • Solution

Thanks I will keep the tool in mind. Support did finally contact me and fixed something on their side of things. I think my legacy license was a snag but they cleared it up. Thanks for your replies!

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