kman77 Posted September 17, 2020 ID:1408043 Share Posted September 17, 2020 Never had issue for years (I have a 3-PC license), but now it says expired temporarily extended. I confirmed payment info correct, and the receipt shows transaction authorized, and my credit card shows the charge went thru. I tried totally re-installing and re-activating, but same thing. I created two tickets, but nothing beyond auto-response on either one for several days now. I am concerned about MWB premium protection stopping. I see this has happened to others, but it looks like I need some direct help. Link to post Share on other sites More sharing options...
Porthos Posted September 17, 2020 ID:1408045 Share Posted September 17, 2020 3 minutes ago, kman77 said: I created two tickets, but nothing beyond auto-response on either one for several days now. It takes 5-7 weekdays for a response and the second ticket reset the counter. Could you post your ticket numbers please. 5 minutes ago, kman77 said: I tried totally re-installing and re-activating, but same thing. Sis you use our support tool or add remove programs? Link to post Share on other sites More sharing options...
kman77 Posted September 17, 2020 Author ID:1408051 Share Posted September 17, 2020 My ticket numbers are: 3190500 and 3195710. I also attached license info when I submitted the first one. I uninstalled with windows add/remove. Link to post Share on other sites More sharing options...
Porthos Posted September 17, 2020 ID:1408053 Share Posted September 17, 2020 6 minutes ago, kman77 said: I uninstalled with windows add/remove. Please do the following Uninstall and reinstall using the Malwarebytes Support Tool Please have lots of patience with the tool. The first phase is a cleanup and does require a Windows Restart. Please be sure all programs and browsers are closed before you run the tool. After the Restart, it may take 2 - 3 - 4 minutes till the Support tool screen shows up. Please be patient and have faith. Wait for it, whatever it takes. The 2nd phase is where it offers to do a new Install. Let me know if that clears up the issue or not. Link to post Share on other sites More sharing options...
Solution kman77 Posted September 27, 2020 Author Solution ID:1409979 Share Posted September 27, 2020 Thanks I will keep the tool in mind. Support did finally contact me and fixed something on their side of things. I think my legacy license was a snag but they cleared it up. Thanks for your replies! Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted September 30, 2020 Root Admin ID:1410834 Share Posted September 30, 2020 Glad the issue was resolved @kman77 I will go ahead then and close your topic here. Take care and stay safe out there Link to post Share on other sites More sharing options...
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