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This was in my C:/Windows/Temp Folder ?

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Could you please get the normal set of logs as well.

Can you please collect and upload as an attachment the diagnostic data using our MBST?

  • Download and run the Malwarebytes Support Tool
  • Accept the EULA and click Advanced tab on the left (not Start Repair)
  • Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply
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No, there is no issue with the attached logs.  They're just from the install process, likely from a version upgrade.  I've read a lot of MBST logs and one consistency I've noticed is that the ELAM (Early Launch Anti-Malware) driver is almost never loaded/active, so it doesn't surprise me one bit to see a log entry stating that it wasn't installed.  The second log just shows normal stuff from an install.

I've got a similar pair of files in my own temp folder, and I suspect everyone else who has MB4 installed does as well.

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Do not know why this happened on the 16th.


==================== Event log errors: ========================

Application errors:
Error: (09/13/2020 03:04:50 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: MBAMService.exe, version:, time stamp: 0x5f334ad4
Faulting module name: MBAMCore.dll, version:, time stamp: 0x5f5c184e
Exception code: 0xc0000005
Fault offset: 0x0000000000013b40
Faulting process id: 0x5d8
Faulting application start time: 0x01d68a0f7220355e
Faulting application path: C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe
Report Id: 243fe256-f60d-11ea-a20f-001cc0fc040d

System errors:
Error: (09/13/2020 03:05:45 PM) (Source: Service Control Manager) (EventID: 7031) (User: )
Description: The Malwarebytes Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 5000 milliseconds: Restart the service.

I do see some Avast "leftovers" that could be tidied up but that would nave to be done in the malware removal section.

Also, Have no idea why you made exclusions for Malwarebytes in Malwarebytes.

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3 minutes ago, exile360 said:

Run MBST on your own rig and check the section where it shows MB's drivers/services.  Locate the one for MB4's ELAM driver and see if it's running or not.

      Where do I start? 

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Just now, yardbird said:

      Where do I start? 

Apologies, that was for Porthos, not you.  I can't recall a time I've ever seen it running, which makes me think that for one reason or another it isn't loading which might explain the log with the single entry about it in your system's temp folder (and mine).  I don't know for certain though, so a Dev might need to jump in.  Either way, I've got the logs too and I know my copy of Malwarebytes is fully functional.

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23 hours ago, AdvancedSetup said:

Created some FRST cleanup scripts as well as a Clean Removal and reinstall of Malwarebytes

System appears to be working well at this time

Thank you for using Malwarebytes @yardbird


   @AdvancedSetup Works just fine sir !   Thanks for all your tools & time...  cheers 

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