yardbird Posted September 16, 2020 ID:1407980 Share Posted September 16, 2020 Is there a problem or an issue? thx. regards mb_errors2196.log mbamiservice.log Link to post Share on other sites More sharing options...
Porthos Posted September 16, 2020 ID:1407987 Share Posted September 16, 2020 Could you please get the normal set of logs as well. Can you please collect and upload as an attachment the diagnostic data using our MBST? Download and run the Malwarebytes Support Tool Accept the EULA and click Advanced tab on the left (not Start Repair) Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply 1 Link to post Share on other sites More sharing options...
exile360 Posted September 16, 2020 ID:1407989 Share Posted September 16, 2020 No, there is no issue with the attached logs. They're just from the install process, likely from a version upgrade. I've read a lot of MBST logs and one consistency I've noticed is that the ELAM (Early Launch Anti-Malware) driver is almost never loaded/active, so it doesn't surprise me one bit to see a log entry stating that it wasn't installed. The second log just shows normal stuff from an install. I've got a similar pair of files in my own temp folder, and I suspect everyone else who has MB4 installed does as well. Link to post Share on other sites More sharing options...
Porthos Posted September 16, 2020 ID:1407990 Share Posted September 16, 2020 23 minutes ago, exile360 said: I've got a similar pair of files in my own temp folder, and I suspect everyone else who has MB4 installed does as well. I do not and that is why I asked for the additional logs. Link to post Share on other sites More sharing options...
yardbird Posted September 17, 2020 Author ID:1408007 Share Posted September 17, 2020 This happened 1 time long ago & I forgot to report or ask about it? Logs attached mbst-grab-results.zip Link to post Share on other sites More sharing options...
Porthos Posted September 17, 2020 ID:1408012 Share Posted September 17, 2020 Do not know why this happened on the 16th. Quote ==================== Event log errors: ======================== Application errors: ================== Error: (09/13/2020 03:04:50 PM) (Source: Application Error) (EventID: 1000) (User: ) Description: Faulting application name: MBAMService.exe, version: 3.2.0.912, time stamp: 0x5f334ad4 Faulting module name: MBAMCore.dll, version: 3.0.0.1075, time stamp: 0x5f5c184e Exception code: 0xc0000005 Fault offset: 0x0000000000013b40 Faulting process id: 0x5d8 Faulting application start time: 0x01d68a0f7220355e Faulting application path: C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe Faulting module path: C:\PROGRAM FILES\MALWAREBYTES\ANTI-MALWARE\MBAMCore.dll Report Id: 243fe256-f60d-11ea-a20f-001cc0fc040d System errors: ============= Error: (09/13/2020 03:05:45 PM) (Source: Service Control Manager) (EventID: 7031) (User: ) Description: The Malwarebytes Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 5000 milliseconds: Restart the service. I do see some Avast "leftovers" that could be tidied up but that would nave to be done in the malware removal section. Also, Have no idea why you made exclusions for Malwarebytes in Malwarebytes. Link to post Share on other sites More sharing options...
exile360 Posted September 17, 2020 ID:1408013 Share Posted September 17, 2020 3 hours ago, Porthos said: I do not and that is why I asked for the additional logs. Run MBST on your own rig and check the section where it shows MB's drivers/services. Locate the one for MB4's ELAM driver and see if it's running or not. Link to post Share on other sites More sharing options...
yardbird Posted September 17, 2020 Author ID:1408014 Share Posted September 17, 2020 3 minutes ago, exile360 said: Run MBST on your own rig and check the section where it shows MB's drivers/services. Locate the one for MB4's ELAM driver and see if it's running or not. Where do I start? Link to post Share on other sites More sharing options...
exile360 Posted September 17, 2020 ID:1408017 Share Posted September 17, 2020 Just now, yardbird said: Where do I start? Apologies, that was for Porthos, not you. I can't recall a time I've ever seen it running, which makes me think that for one reason or another it isn't loading which might explain the log with the single entry about it in your system's temp folder (and mine). I don't know for certain though, so a Dev might need to jump in. Either way, I've got the logs too and I know my copy of Malwarebytes is fully functional. Link to post Share on other sites More sharing options...
Porthos Posted September 17, 2020 ID:1408018 Share Posted September 17, 2020 2 minutes ago, exile360 said: that was for Porthos, not you. I get one in a bit after I get done with the remote session I am on now. Link to post Share on other sites More sharing options...
yardbird Posted September 17, 2020 Author ID:1408019 Share Posted September 17, 2020 I'm running the Support tool again, unless you think I should remove "Avast" leftovers? and remove Malwarebytes & do a fresh install ? Link to post Share on other sites More sharing options...
Porthos Posted September 17, 2020 ID:1408021 Share Posted September 17, 2020 1 minute ago, yardbird said: unless you think I should remove "Avast" leftovers? @AdvancedSetup can assist with removing the Avast leftovers. Link to post Share on other sites More sharing options...
yardbird Posted September 17, 2020 Author ID:1408022 Share Posted September 17, 2020 1 minute ago, Porthos said: @AdvancedSetup can assist with removing the Avast leftovers. Thank you & what about the Malwarebytes program ? Link to post Share on other sites More sharing options...
Porthos Posted September 17, 2020 ID:1408025 Share Posted September 17, 2020 24 minutes ago, yardbird said: Thank you & what about the Malwarebytes program ? Just leave it be for now. Link to post Share on other sites More sharing options...
yardbird Posted September 17, 2020 Author ID:1408026 Share Posted September 17, 2020 1 minute ago, Porthos said: Just leave it be for now. OK ! I'm working with Ron.... thx. for your time... Link to post Share on other sites More sharing options...
Porthos Posted September 17, 2020 ID:1408027 Share Posted September 17, 2020 Just now, yardbird said: OK ! I'm working with Ron.... thx. for your time... Ron will take care of you. 1 Link to post Share on other sites More sharing options...
yardbird Posted September 17, 2020 Author ID:1408028 Share Posted September 17, 2020 Just now, Porthos said: Ron will take care of you. @Porthos Still my only protection is MBAM..... but, we have both been here since 2008. cheers Link to post Share on other sites More sharing options...
Porthos Posted September 17, 2020 ID:1408032 Share Posted September 17, 2020 Just now, yardbird said: @Porthos Still my only protection is MBAM..... but, we have both been here since 2008. cheers I do this for a living. 2008 is a long time ago in computer years. 1 Link to post Share on other sites More sharing options...
yardbird Posted September 17, 2020 Author ID:1408033 Share Posted September 17, 2020 1 minute ago, Porthos said: I do this for a living. 2008 is a long time ago in computer years. to long, now I'm forgetting things.... thx. again Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted September 17, 2020 Root Admin ID:1408059 Share Posted September 17, 2020 Assisting in PM 1 1 Link to post Share on other sites More sharing options...
yardbird Posted September 17, 2020 Author ID:1408070 Share Posted September 17, 2020 Thank you Malwarebytes Support for getting me fixed up cheers !!!!! Link to post Share on other sites More sharing options...
Root Admin Solution AdvancedSetup Posted September 17, 2020 Root Admin Solution ID:1408231 Share Posted September 17, 2020 Created some FRST cleanup scripts as well as a Clean Removal and reinstall of Malwarebytes System appears to be working well at this time Thank you for using Malwarebytes @yardbird 1 Link to post Share on other sites More sharing options...
yardbird Posted September 18, 2020 Author ID:1408468 Share Posted September 18, 2020 23 hours ago, AdvancedSetup said: Created some FRST cleanup scripts as well as a Clean Removal and reinstall of Malwarebytes System appears to be working well at this time Thank you for using Malwarebytes @yardbird @AdvancedSetup Works just fine sir ! Thanks for all your tools & time... cheers 2 Link to post Share on other sites More sharing options...
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