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Malwarebytes won't stop checking for updates!


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I am extremely worried, everything takes longer to load because this is still checking for updates after 38-hours straight. I've tried restarting my computer, uninstalling won't go through, I did drive repair, and I can't force stop it with task manager. I've attached a picture, please help!

help.png

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Greetings,

Please open Malwarebytes and navigate to settings by clicking the small gear icon in the upper right, then select the Security tab and disable the option for Malwarebytes to start with Windows and restart your computer (be sure to actually restart; do NOT shut it down then start it up again unless you have already disabled fast startup which is enabled by default in Windows 10).  That should stop Malwarebytes from attempting to update until we can get the issue fixed.

Once that is done, please do the following so that we may investigate why it is failing to update and getting hung up on your system:

  1. Download and run the Malwarebytes Support Tool
  2. Accept the EULA and click Advanced tab on the left (not Start Repair)
  3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

Thanks

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24 minutes ago, AliseSor said:

Thank you so much! Here is the zip! (With it closed things load normally but I still want your protection!)

mbst-grab-results.z 5.09 MB · 0 downloads

I suggest turning off fast startup in Windows. Then restart.

https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html

 

I would  also recommend creating exclusions between Malwarebytes and Your AV to help prevent any possible conflicts or performance issues.  Please add the items listed in this support article to Your AV 's allow list(s)/trust list(s)/exclusion list(s) particularly for any of its real-time protection components and likewise add Your AV 's program folder(s) (likely located under C:\Program Files and/or C:\Program Files (x86)) to Malwarebytes' Allow List using the method described under the Allow a file or folder section of this support article and do the same for its primary data folder which is likely located under C:\ProgramData (you may need to show hidden files and folders to see it).

 

Please also refer to this support article which lists several known applications which conflict with the Web Protection in Malwarebytes currently, which includes Avast.

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