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"Unable to contact License Server" etc

Positron

By Positron
in Resolved Malware Removal Logs

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Positron

Positron

Posted
Posted

Hello Gents.

The other day, I opened Malware Antimalware and a message popped up stating

"Unable to contact License Server. Check your network settings or contact your system administrator for help."

I am not sure what that means. Do I have to completely remove the program, or is there another fix?

I am running win 7 ultimate.

Thanks for your time and help.

Pos

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Porthos

Porthos

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Posted
14 minutes ago, Positron said:

Thanks for your time and help.

Can you please collect and upload as an attachment the diagnostic data using our MBST?

  • Download and run the Malwarebytes Support Tool
  • Accept the EULA and click Advanced tab on the left (not Start Repair)
  • Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply
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exile360

exile360

Posted
Posted

Greetings,

You appear to have components of both Avast AV and Norton installed.  Please see if removing them and restarting the system corrects the issue.  The official uninstall tools for each may be found here as well as here.

As for Chrome, you may remove it by clicking START and searching for Programs and Features and opening it once it appears at the top of the START menu, then scroll down the list until you locate Google Chrome then double-click its entry and follow the onscreen instructions to uninstall it.

I also noticed that you have Java installed.  If you do not need it, I would recommend removing it as it can be a common target for exploits.  If you wish to do so, run the official Java uninstall tool from here.

Please let us know if Malwarebytes is still showing the error or not.

Thanks

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AdvancedSetup

AdvancedSetup

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  • Root Admin
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Hello @Positron

I was pinged to follow up with you as another user on Windows 7 has a similar issue. Let me have you run the following please and we'll see what we can do to assist you. I've moved your topic to the malware removal forum so that I can work with you one-on-one

 

 

Please run the following steps and post back the logs as an attachment when ready.
Temporarily disable your antivirus or other security software first. Make sure to turn it back on once the scans are completed.
Temporarily disable Microsoft SmartScreen to download software below if needed. Make sure to turn it back on once the scans are completed.
If you still have trouble downloading the software please click on Reveal Hidden Contents below for examples of how to allow the download.
 

Spoiler
 
 
 
 
Spoiler

When downloading with some browsers you may see a different style of screens that may block FRST from downloading. The program is safe and used hundreds of times a week by many users.

Example of Microsoft Edge blocking the download

image.png

image.png

image.png

 



STEP 01

  • If you already have Malwarebytes installed then open Malwarebytes and click on the Scan button. It will automatically check for updates and run a Threat Scan.
  • If you don't have Malwarebytes installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and select Scan and let it run.
  • Once the scan is completed make sure you have it quarantine any detections it finds.
  • If no detections were found click on the Save results drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If there were detections then once the quarantine has completed click on the View report button, Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If the computer restarted to quarantine you can access the logs from the Detection History, then the History tab. Highlight the most recent scan and double-click to open it. Then click the Export drop-down, then the Export to TXT  button, and save the file as a Text file to your desktop or other location you can find and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know in your next reply that the scanner would not run.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Double-click to run the program
  • Accept the End User License Agreement.
  • Wait until the database is updated.
  • Click Scan Now.
  • When finished, if items are found please click Quarantine.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Attach or Copy its content into your next reply.

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here each time
  • Please attach the Additions.txt log to your reply as well.
  • On your next reply, you should be attaching frst.txt and additions.txt to your post, every time.

 

Thanks

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Positron

Positron

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  • Author
Posted
22 hours ago, exile360 said:

Greetings,

You appear to have components of both Avast AV and Norton installed.  Please see if removing them and restarting the system corrects the issue.  The official uninstall tools for each may be found here as well as here.

As for Chrome, you may remove it by clicking START and searching for Programs and Features and opening it once it appears at the top of the START menu, then scroll down the list until you locate Google Chrome then double-click its entry and follow the onscreen instructions to uninstall it.

I also noticed that you have Java installed.  If you do not need it, I would recommend removing it as it can be a common target for exploits.  If you wish to do so, run the official Java uninstall tool from here.

Please let us know if Malwarebytes is still showing the error or not.

Thanks

Yes, the error is still showing. Does the error reduce the function of the program?

I was able to delete Chrome, Norton, and Avast. I don't know if Java is used by any of my programs, so I did not delete it.

Last addition of Malwarebytes premium seemed to worked fine until this latest upgrade. I am not sure what the error means and if it really matters?

Cheers and thanks for your time and efforts.

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AdvancedSetup

AdvancedSetup

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It's quit late for me and I've been off work for a while but please go ahead and run the following for me and post back the log.

I'll check back up on you again tomorrow.

 

 

Please download MiniToolBox save it to your desktop and run it.

Checkmark the following check-boxes:

  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices
  • List Users, Partitions and Memory size.
  • List Minidump Files


Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using Reset FF Proxy Settings option Firefox should be closed.

 

Thanks

 

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AdvancedSetup

AdvancedSetup

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  • Root Admin
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Thank you @Positron

 

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.
NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

Please make sure you disable any real-time antivirus or security software before running this script. Once completed make sure you re-enable it.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1:  This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.

NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.

The following directories are emptied:

  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Flash Player cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin

Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

fixlist.txt

Thanks

 

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Positron

Positron

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I ran frst64 and the fixlog is attached below. I did run into one problem, for future reference, that I lost

my IP, Subnet Mask, and Default Gateway, but these numbers were easy to restore since I already had instructions

and values before hand. No sweat.

Good news! I just opened my Malware Antimalware Premium and the error message is now gone.

Thank you very much Advanced Setup. Much appreciate your time and expertise.

Do I need to do anything else, besides backing up my harddrive?

pos

Fixlog_15-09-2020 14.42.54.txt

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AdvancedSetup

AdvancedSetup

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  • Root Admin
Posted

Great, looks good.

Just to make sure before we close up here please shut down the computer for a couple minutes then restart it and once back into Windows and it's settled down, go ahead and reopen Malwarebytes and make sure there are no more alerts about licensing and let me know

Thanks

 

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AdvancedSetup

AdvancedSetup

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  • Root Admin
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Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following for Tips to help protect from infection

Thank you

 

 

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