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Hello,

Thank you in advance. I have scanned a lot of files multiple times. I have qurtine the pup files but it will show up over and over. If I remove the whole folder manually it will show up again as well. This has been going on for months. If I reinstall Chrome, the same issues. I am assuming that it is one of my google chrome extensions causing this but can't narrow it down.

 

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 9/12/20
Scan Time: 5:27 PM
Log File: 2af526d6-f547-11ea-a878-a85e45e0ce08.json

-Software Information-
Version: 4.2.0.82
Components Version: 1.0.1036
Update Package Version: 1.0.29751
License: Premium

-System Information-
OS: Windows 10 (Build 18362.1082)
CPU: x64
File System: NTFS
User: DESKTOP-IK3J2I3\Jason

-Scan Summary-
Scan Type: Threat Scan
Scan Initiated By: Manual
Result: Completed
Objects Scanned: 315406
Threats Detected: 24
Threats Quarantined: 0
Time Elapsed: 3 min, 52 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 9
PUP.Optional.Conduit, C:\USERS\JASON\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Sync Data\LevelDB, No Action By User, 193, 454832, , , , , , 
PUP.Optional.Conduit, C:\USERS\JASON\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Sync Data\LevelDB, No Action By User, 193, 454832, , , , , , 
PUP.Optional.Conduit, C:\USERS\JASON\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Sync Data\LevelDB, No Action By User, 193, 454832, , , , , , 
PUP.Optional.Conduit, C:\USERS\JASON\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Sync Data\LevelDB, No Action By User, 193, 454832, , , , , , 
PUP.Optional.MyStart, C:\USERS\JASON\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Sync Data\LevelDB, No Action By User, 227, 492335, , , , , , 
PUP.Optional.MyStart, C:\USERS\JASON\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Sync Data\LevelDB, No Action By User, 227, 492335, , , , , , 
PUP.Optional.MyStart, C:\USERS\JASON\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Sync Data\LevelDB, No Action By User, 227, 492335, , , , , , 
PUP.Optional.ASK, C:\USERS\JASON\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Sync Data\LevelDB, No Action By User, 281, 454827, , , , , , 
PUP.Optional.ASK, C:\USERS\JASON\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Sync Data\LevelDB, No Action By User, 281, 454827, , , , , , 

File: 15
PUP.Optional.Conduit, C:\Users\Jason\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\000004.log, No Action By User, 193, 454832, , , , , 1BA6C5FEE7C47CF2BD45F53D65B53F45, BE2A2352A79951BF288291E220F31740159083F67DF666C05CD089691CDB1B96
PUP.Optional.Conduit, C:\Users\Jason\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\000005.ldb, No Action By User, 193, 454832, , , , , 919F2FD81AD2BECD2BD679572FC10C77, C981F3168EA021ADD0DFEB873ABA2EA1AFD4F56D438B8BC1C0F54D86FA721061
PUP.Optional.Conduit, C:\Users\Jason\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\CURRENT, No Action By User, 193, 454832, , , , , 46295CAC801E5D4857D09837238A6394, 0F1BAD70C7BD1E0A69562853EC529355462FCD0423263A3D39D6D0D70B780443
PUP.Optional.Conduit, C:\Users\Jason\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\LOCK, No Action By User, 193, 454832, , , , , , 
PUP.Optional.Conduit, C:\Users\Jason\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\LOG, No Action By User, 193, 454832, , , , , 2CC5F4A49EB8C9D69CBF691C6317197C, 463153795BCE174320B6890BC4224F7A0016D4023C39363E8F3342A2784C8615
PUP.Optional.Conduit, C:\Users\Jason\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\MANIFEST-000001, No Action By User, 193, 454832, , , , , 691573AA9A4A76ED7264CB67E87B992B, E63AB24108075E76814F7A8BF2BE021EFD4F65985B6E89228BF82FDC62E30268
PUP.Optional.Conduit, C:\USERS\JASON\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, No Action By User, 193, 454832, 1.0.29751, , ame, , 7107A2A11C01315C251C1DA18AA42A33, 406BCB994A9BBC89A7E7F35E9A4ADDC43EA10D51DAC6D2F5A71F0C7AD490C309
PUP.Optional.Conduit, C:\USERS\JASON\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, No Action By User, 193, 454832, 1.0.29751, , ame, , 7107A2A11C01315C251C1DA18AA42A33, 406BCB994A9BBC89A7E7F35E9A4ADDC43EA10D51DAC6D2F5A71F0C7AD490C309
PUP.Optional.Conduit, C:\USERS\JASON\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, No Action By User, 193, 454832, 1.0.29751, , ame, , 7107A2A11C01315C251C1DA18AA42A33, 406BCB994A9BBC89A7E7F35E9A4ADDC43EA10D51DAC6D2F5A71F0C7AD490C309
PUP.Optional.Conduit, C:\USERS\JASON\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, No Action By User, 193, 454832, 1.0.29751, , ame, , 7107A2A11C01315C251C1DA18AA42A33, 406BCB994A9BBC89A7E7F35E9A4ADDC43EA10D51DAC6D2F5A71F0C7AD490C309
PUP.Optional.MyStart, C:\USERS\JASON\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, No Action By User, 227, 492335, 1.0.29751, , ame, , 7107A2A11C01315C251C1DA18AA42A33, 406BCB994A9BBC89A7E7F35E9A4ADDC43EA10D51DAC6D2F5A71F0C7AD490C309
PUP.Optional.MyStart, C:\USERS\JASON\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, No Action By User, 227, 492335, 1.0.29751, , ame, , 7107A2A11C01315C251C1DA18AA42A33, 406BCB994A9BBC89A7E7F35E9A4ADDC43EA10D51DAC6D2F5A71F0C7AD490C309
PUP.Optional.MyStart, C:\USERS\JASON\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, No Action By User, 227, 492335, 1.0.29751, , ame, , 7107A2A11C01315C251C1DA18AA42A33, 406BCB994A9BBC89A7E7F35E9A4ADDC43EA10D51DAC6D2F5A71F0C7AD490C309
PUP.Optional.ASK, C:\USERS\JASON\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, No Action By User, 281, 454827, 1.0.29751, , ame, , 7107A2A11C01315C251C1DA18AA42A33, 406BCB994A9BBC89A7E7F35E9A4ADDC43EA10D51DAC6D2F5A71F0C7AD490C309
PUP.Optional.ASK, C:\USERS\JASON\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, No Action By User, 281, 454827, 1.0.29751, , ame, , 7107A2A11C01315C251C1DA18AA42A33, 406BCB994A9BBC89A7E7F35E9A4ADDC43EA10D51DAC6D2F5A71F0C7AD490C309

Physical Sector: 0
(No malicious items detected)

WMI: 0
(No malicious items detected)


(end)

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Hi,  @DivineGrace     :welcome:
My name is Maurice. I will be helping and guiding you, going forward on this case.
Let me know what first name you prefer to go by.

Please follow my directions as we go along.  Please do not do any changes on your own without first checking with me. 
  
Please only just attach   all report files, etc  that I ask for as we go along.

Please know I help here as a volunteer.  and that I am not on 24 x 7.
 

.

Did you notice when the report mentioned 'No Action By Use '  ?

 

Lets please have you do these steps.

[   1   ] 
Use Chrome browser   to go to https://www.google.com/settings/chrome/sync and sign into your account.
Scroll down until you see the "reset sync" button and click on the button
At the prompt click on "Ok". 

[   2   ] 
for Chrome, while Chrome is running:
Press & hold SHIFT+CTRL+Del keys  on keyboard to get menu for clearing browsing data:

Check mark the line  "Browsing history" 
Check mark the line "Download history" 
Check mark the lined "Cached images and files"
and press Clear Data button  ( in blue ) 
[   3   ] 
 

Close Chrome browser right before you press the "Scan" button on this next run.

 

I would like you to do a new scan with Malwarebytes for Windows.  One of the major goals here is to have it remove all that it detects.  If it finds anything that is.
Start Malwarebytes from the Windows  Start menu.
Click Settings ( gear icon)   at the top right of Malwarebytes window.   We want to see the SETTINGS window.
Then click the Security tab.   Look for the section "Automatic Quarantine".   Be sure it is clicked On   ( to the far right side)

Then scroll down to the section Potentially Unwanted items.   We need the next 2 lines   ( for P U P  & for P U  M)  to be set to "Always ( Recommended) ".
You can make the change by clicking on the down-arrow selection list-control.   We want all P U P  &  P U M to be marked for removal.

Next, click the small x on the Settings line   to go to the main Malwarebytes Window.
Next click the blue button marked Scan.
When the scan phase is done, be real sure you Review and have all detected lines items check-marked on each line on the left. That too is very critical.
You can actually click the topmost left  check-box  on the very top line to get ALL lines  ticked   ( all selected).

Then click on Quarantine selected.
Then, locate the Scan run report;  export out a copy;  & then attach in with your  reply.
See https://support.malwarebytes.com/hc/en-us/articles/360038479194-View-Reports-and-History-in-Malwarebytes-for-Windows-v4

PS.   There is not "600" "files" involved.   The actual count of files involved is far far less.

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Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Tips to help protect from infection

Thanks

 

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