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I'm infected with a virus, ran Malwarebytes but the virus is still active.


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@Lisandro

Please follow the instructions in this topic then create a new topic in our malware removal area by clicking here and a malware removal specialist will guide you in checking and cleaning your system of any threats.  They will be able to help you to determine whether your system is truly clean or not.

 

Siga as instruções neste tópico e crie um novo tópico em nossa área de remoção de malware clicando aqui e um especialista em remoção de malware irá guiá-lo na verificação e limpeza de seu sistema de quaisquer ameaças. Eles poderão ajudá-lo a determinar se o seu sistema está realmente limpo ou não.

 
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The disabled option is for automatic sample submission to Microsoft's threat researchers.  If you have run any sort of Windows 10 anti-telemetry/privacy/anti-spying application it could have changed the system's policy settings to disable the option and prevent it from being enabled.  Apps such as O&O ShutUp10, Spybot Anti-Beacon, or any other tool such as those listed in this article could have changed the setting.

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