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Infected with Antivirus Pro 2010 - can't install HJT or MB


sb7009

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I've tried all my usual tricks and can't remove this software. I deleted instances of it from the registry, thought I deleted all of the new files in my windows system32 folder, etc, and can't get rid of it. I've tried to install HJT and it won't install. I tried to install MalwareBytes from a US and AVP2010 deletes mbam.exe about 3 seconds after it is installed. I tried renaming all the setup files and it still deletes them. I tried copying mbam.exe from a clean computer, renaming it, then copying it to the infected computer, yet it somehow still knows what it is and deletes it and shuts down the program a few seconds after starting. Any help is appreciated.

Here is my Wind32 log, which is about the only thing I've been able to do:

Running from: C:\Documents and Settings\Chad.WALF\desktop\win32kdiag.exe

Log file at : C:\Documents and Settings\Chad.WALF\Desktop\Win32kDiag.txt

Removing all found mount points.

Attempting to reset file permissions.

WARNING: Could not get backup privileges!

Searching 'C:\WINDOWS'...

Found mount point : C:\WINDOWS\addins\addins

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\addins\addins

Found mount point : C:\WINDOWS\Config\Config

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\Config\Config

Found mount point : C:\WINDOWS\Connection Wizard\Connection Wizard

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\Connection Wizard\Connection Wizard

Found mount point : C:\WINDOWS\CSC\d1\d1

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\CSC\d1\d1

Found mount point : C:\WINDOWS\CSC\d2\d2

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\CSC\d2\d2

Found mount point : C:\WINDOWS\CSC\d3\d3

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\CSC\d3\d3

Found mount point : C:\WINDOWS\CSC\d4\d4

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\CSC\d4\d4

Found mount point : C:\WINDOWS\CSC\d5\d5

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\CSC\d5\d5

Found mount point : C:\WINDOWS\CSC\d6\d6

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\CSC\d6\d6

Found mount point : C:\WINDOWS\CSC\d7\d7

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\CSC\d7\d7

Found mount point : C:\WINDOWS\CSC\d8\d8

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\CSC\d8\d8

Found mount point : C:\WINDOWS\ftpcache\ftpcache

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\ftpcache\ftpcache

Found mount point : C:\WINDOWS\ime\chsime\applets\applets

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\ime\chsime\applets\applets

Found mount point : C:\WINDOWS\ime\CHTIME\Applets\Applets

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\ime\CHTIME\Applets\Applets

Found mount point : C:\WINDOWS\ime\imejp\applets\applets

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\ime\imejp\applets\applets

Found mount point : C:\WINDOWS\ime\imejp98\imejp98

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\ime\imejp98\imejp98

Found mount point : C:\WINDOWS\ime\imjp8_1\applets\applets

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\ime\imjp8_1\applets\applets

Found mount point : C:\WINDOWS\ime\imkr6_1\applets\applets

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\ime\imkr6_1\applets\applets

Found mount point : C:\WINDOWS\ime\imkr6_1\dicts\dicts

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\ime\imkr6_1\dicts\dicts

Found mount point : C:\WINDOWS\ime\shared\res\res

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\ime\shared\res\res

Found mount point : C:\WINDOWS\java\classes\classes

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\java\classes\classes

Found mount point : C:\WINDOWS\java\trustlib\trustlib

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\java\trustlib\trustlib

Found mount point : C:\WINDOWS\msapps\msinfo\msinfo

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\msapps\msinfo\msinfo

Found mount point : C:\WINDOWS\pchealth\ERRORREP\QHEADLES\QHEADLES

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\pchealth\ERRORREP\QHEADLES\QHEADLES

Found mount point : C:\WINDOWS\pchealth\ERRORREP\QSIGNOFF\QSIGNOFF

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\pchealth\ERRORREP\QSIGNOFF\QSIGNOFF

Found mount point : C:\WINDOWS\pchealth\helpctr\batch\batch

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\pchealth\helpctr\batch\batch

Cannot access: C:\WINDOWS\pchealth\helpctr\binaries\HelpSvc.exe

Attempting to restore permissions of : C:\WINDOWS\pchealth\helpctr\binaries\HelpSvc.exe

Found mount point : C:\WINDOWS\pchealth\helpctr\Config\CheckPoint\CheckPoint

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\pchealth\helpctr\Config\CheckPoint\CheckPoint

Found mount point : C:\WINDOWS\pchealth\helpctr\HelpFiles\HelpFiles

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\pchealth\helpctr\HelpFiles\HelpFiles

Found mount point : C:\WINDOWS\pchealth\helpctr\InstalledSKUs\InstalledSKUs

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\pchealth\helpctr\InstalledSKUs\InstalledSKUs

Found mount point : C:\WINDOWS\pchealth\helpctr\System\DFS\DFS

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\pchealth\helpctr\System\DFS\DFS

Found mount point : C:\WINDOWS\pchealth\helpctr\Temp\Temp

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\pchealth\helpctr\Temp\Temp

Found mount point : C:\WINDOWS\Registration\CRMLog\CRMLog

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\Registration\CRMLog\CRMLog

Found mount point : C:\WINDOWS\security\logs\logs

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\security\logs\logs

Found mount point : C:\WINDOWS\SoftwareDistribution\AuthCabs\Downloaded\Downloaded

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\SoftwareDistribution\AuthCabs\Downloaded\Downloaded

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\555558d2c7916b118ad5baef62b18136\backup\backup

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\SoftwareDistribution\Download\555558d2c7916b118ad5baef62b18136\backup\backup

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\9866fb57abdc0ea2f5d4e132d055ba4e\backup\asms\10\msft\windows\windows

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\SoftwareDistribution\Download\9866fb57abdc0ea2f5d4e132d055ba4e\backup\asms\10\msft\windows\windows

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\9866fb57abdc0ea2f5d4e132d055ba4e\backup\asms\52\msft\windows\net\net

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\SoftwareDistribution\Download\9866fb57abdc0ea2f5d4e132d055ba4e\backup\asms\52\msft\windows\net\net

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\9866fb57abdc0ea2f5d4e132d055ba4e\backup\asms\60\msft\windows\common\common

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\SoftwareDistribution\Download\9866fb57abdc0ea2f5d4e132d055ba4e\backup\asms\60\msft\windows\common\common

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\9866fb57abdc0ea2f5d4e132d055ba4e\backup\asms\70\msft\windows\windows

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\SoftwareDistribution\Download\9866fb57abdc0ea2f5d4e132d055ba4e\backup\asms\70\msft\windows\windows

Cannot access: C:\WINDOWS\system32\eventlog.dll

Attempting to restore permissions of : C:\WINDOWS\system32\eventlog.dll

[1] 2008-04-13 20:11:53 56320 C:\WINDOWS\SoftwareDistribution\Download\9866fb57abdc0ea2f5d4e132d055ba4e\eventlog.dll (Microsoft Corporation)

[1] 2004-08-04 08:00:00 55808 C:\WINDOWS\system32\dllcache\eventlog.dll (Microsoft Corporation)

[1] 2004-08-04 08:00:00 61952 C:\WINDOWS\system32\eventlog.dll ()

[2] 2004-08-04 08:00:00 55808 C:\WINDOWS\system32\logevent.dll (Microsoft Corporation)

Found mount point : C:\WINDOWS\WinSxS\InstallTemp\InstallTemp

Mount point destination : \Device\__max++>\^

Removing mount point : C:\WINDOWS\WinSxS\InstallTemp\InstallTemp

Finished!

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Hi,

* Please visit this webpage for instructions for downloading and running ComboFix:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Post the log from ComboFix in your next reply.

Please make sure you disable ALL of your Antivirus/Antispyware/Firewall before running ComboFix..This because Security Software may see some components ComboFix uses (prep.com for example) as suspicious and blocks the tool, or even deletes it. Please visit HERE if you don't know how.

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