Pipo58 Posted September 10, 2020 ID:1406790 Share Posted September 10, 2020 Hello, On 04/09/2020 I was submitting a security problem, to do so you answered that you needed the zipped file of the Support Tool and that you were opening a ticket whose number is 3180347. I sent you the file the same day. Since then and despite a previous reminder (09/09/20) I have no news from you! This is a security issue so I think it is quite URGENT. Thank you for keeping me informed. To read you . THIRIET Philippe Link to post Share on other sites More sharing options...
alvarnell Posted September 10, 2020 ID:1406797 Share Posted September 10, 2020 The customer support folks are not in the habit of visiting the forum, so it's unlikely this posting will have much effect in expediting your ticket. I know they have been running a few days behind recently and the long weekend that just occurred has undoubtedly made that worse. When a staff member stops by, I'm sure they will bring your ticket up with the appropriate individuals. And since I have no idea what your issue is and perhaps it's not appropriate to bring up here in public, I'm afraid I can't offer any more assistance. Link to post Share on other sites More sharing options...
Pipo58 Posted September 10, 2020 Author ID:1406798 Share Posted September 10, 2020 OK, thank you for this information. So I hope my problem will be forwarded to the correct support. Good day and thank you Link to post Share on other sites More sharing options...
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