Doesn't work?

[robains]

I just purchased Malwarebytes Privacy, if I turn it ON (Server location set to Seattle, WA) then I try to browse to any website and nothing happens, just eventually get an unable to connect message.  Turn Malwarebytes Privacy OFF and no problem connecting to websites.  I tried selecting different server locations and got the same results.  My Browser is Chrome, the MalwareBytes Browser Guard is enabled.  I'm running Windows 10 (10.0.19041).

My ISP is Xfinity/Comcast.

Not sure what to do, ask for a refund?

NOTE: I'm an existing MalwareBytes premium customer.

Rob.

[Porthos]

4 minutes ago, robains said:

Not sure what to do

What version are you on? See my screenshot. It shows the current version.

Edited September 9, 2020 by Porthos

[robains]

Yes, that's the version I have see below:

[Porthos]

If you are current, Try another server. If that does not work do the following.

Can you please collect and upload as an attachment the diagnostic data using our MBST?

• Download and run the Malwarebytes Support Tool
• Accept the EULA and click Advanced tab on the left (not Start Repair)
• Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

[gatortail]

If you haven't already, please try rebooting your machine.

[robains]

I rebooted my PC and now it seems to be working:

Odd, perhaps there is a delay is registering my license?

I've read that performance of this service is pretty bad (and that seems to bare out with my quick test), wondering if there are any plans to improve that over time?

Cheers, Rob.

[gatortail]

If you experience performance issues please try other server locations, starting with what's closest to you.  You could also reach out to Xfinity/Comcast to confirm they aren't throttling UDP traffic (used by the WireGuard protocol).

Yes, we are actively working on a very promising enhancement that we hope to announce soon.