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Doesn't work?


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I just purchased Malwarebytes Privacy, if I turn it ON (Server location set to Seattle, WA) then I try to browse to any website and nothing happens, just eventually get an unable to connect message.  Turn Malwarebytes Privacy OFF and no problem connecting to websites.  I tried selecting different server locations and got the same results.  My Browser is Chrome, the MalwareBytes Browser Guard is enabled.  I'm running Windows 10 (10.0.19041).

My ISP is Xfinity/Comcast.

Not sure what to do, ask for a refund?

NOTE: I'm an existing MalwareBytes premium customer.


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If you are current, Try another server. If that does not work do the following.

Can you please collect and upload as an attachment the diagnostic data using our MBST?

  • Download and run the Malwarebytes Support Tool
  • Accept the EULA and click Advanced tab on the left (not Start Repair)
  • Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply
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