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False Positive - Publishwide


Publishwide

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Hi all,

We are a startup that provides an exe/dmg file to users to install in order to use our service. Some users have reported getting a notification from Malwarebytes Browser Guard that says "Mawarebytes Browser Guard blocks downloads that either come from websites that see relatively light traffic or may contain potentially malicious content. This is intended to protect you from new scams. However, if you trust content from this site and would like to proceed, click "Continue""

You can find the file downloads here: https://publishwide.com/sync-app-overview/

EXE: https://publishwide-sync.nyc3.digitaloceanspaces.com/PublishWide-Sync.exe (virustotal: https://www.virustotal.com/gui/file/fc84ca4deaf7fb1abc8895d285fe2539079aa8a2722495005e548a661af53e84/detection )

DMG: https://publishwide-sync.nyc3.digitaloceanspaces.com/PublishWide-Sync.dmg (virustotal: https://www.virustotal.com/gui/file/cdec98f29ab5989ba2177c13706f594261af4cfa04f89c18554d83d8e71b0d55/detection)

 

I'm not sure if the file would need to be on our main domain publishwide.com for it not to be triggered? or can it be done off the file certificate?

Let me know what we can do to remove this message!

-Oleg

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I have successfully downloaded the file using Firefox and Chrome, both on Windows.  If you are still experiencing the problem, you will need to get me debug logs.  To get those, open Browser Guard and look for the kebab (three vertical dots) in the top right corner.  Select SUPPORT, then look for DOWNLOAD DEBUG LOGS in the new window that opens.  It might be large, so you may need to zip the file to compress it.  I will look at the file, figure out the issue, and do what's needed.

There shouldn't be a problem at this point.  We should also not have fires or pandemics.  I await your response. Also, make sure you tell me what kind of system you are encountering the issue on.

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