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System keeps crashing

mosheelm

By mosheelm
in Resolved Malware Removal Logs

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Porthos

Porthos

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Posted
41 minutes ago, mosheelm said:

please help me diagnose this issue

Can you please collect and upload as an attachment the diagnostic data using our MBST?

  • Download and run the Malwarebytes Support Tool
  • Accept the EULA and click Advanced tab on the left (not Start Repair)
  • Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply
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kevinf80

kevinf80

Posted
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Hiya mosheelm,

Upload Files to Virustotal

Go to http://www.virustotal.com/
 
  • Click the Choose file button
  • Navigate to the file C:\Program Files\SoftwareUpdater\SoftwareUpdater.Bootstrapper.exe
  • Click the Scan it tab
  • If you get a message saying File has already been analyzed: click Reanalyze file now
  • Copy and paste the URL address back here please.
  • Repeat the above steps for the following file

C:\Users\TEMP\AppData\Local\Microsoft\OneDrive\OneDriveStandaloneUpdater.exe

Thanks,

Kevin..

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mosheelm

mosheelm

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Posted

 

8 hours ago, Porthos said:

Can you please collect and upload as an attachment the diagnostic data using our MBST?

  • Download and run the Malwarebytes Support Tool
  • Accept the EULA and click Advanced tab on the left (not Start Repair)
  • Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

Hi Porthos,

thank you for your quick response, see attached

 

mbst-grab-results.zip

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mosheelm

mosheelm

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Hi Kevin,

thank you for your response

https://www.virustotal.com/gui/file/357fe5065f43fa87d92c196164ce70aec5537736b0094ff1189d60b528a22545/detection

couldnt find someth in TEMP so i scanned the file under my user name

https://www.virustotal.com/gui/file/1f0f49569c45bc4802a52632f673e00e9b177fbeb56a610cc8f426c57d07e686/detection

 

best

 

Moshe

 

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kevinf80

kevinf80

Posted
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Hiya Moshe,

Run the following, when the fix completes your system will reboot.. See if the BSOD ceases...

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file when running FRST fix"
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.


Thanks,

Kevin

fixlist.txt

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kevinf80

kevinf80

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That log is from FRST fix Run 3, all entries show as "not found" the last one you posted was from Run 1, that result had nothing whatsoever to do with what fix I posted. From those results I can assume that Run 2 is what I really need to see. However as run 3 does not find what i`m looking for, also your system is now booting normally it is safe to assume that the malicious bootstrapper entry has been removed by FRST in run 2....

We still need an overview of your system booted in normal mode...

From normal mode run FRST one more time, ensure all boxes are checkmarked under "Whitelist" but only Addition.txt under "Optional scan" Select scan, when done post the new logs. "FRST.txt" and "Addition.txt"
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kevinf80

kevinf80

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Hiya Moshe,

Thanks for those logs... Continue:

Please download the attached fixlist.txt file and save it to the Desktop or location where you ran FRST from.

NOTE. It's important that both files, FRST or FRST64, and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

NOTE-1: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed.

The following directories are emptied:
 
  • Windows Temp
  • Users Temp folders
  • Edge, IE, FF, Chrome and Opera caches, HTML5 storages, Cookies and History
  • Recently opened files cache
  • Flash Player cache
  • Java cache
  • Steam HTML cache
  • Explorer thumbnail and icon cache
  • BITS transfer queue (qmgr*.dat files)
  • Recycle Bin


Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.

The system will be rebooted after the fix has run.

Next,

If you do not have Malwarebytes installed do the following:

Download Malwarebytes version 4 from the following link:

https://www.malwarebytes.com/mwb-download/thankyou/

Double click on the installer and follow the prompts.

When the install completes or Malwarebytes is already installed do the following:

Open Malwarebytes, select > "settings" > "protection tab"

Scroll down to "Scan Options" ensure Scan for Rootkits and Scan within Archives are both on....

Go back to "DashBoard" select the Blue "Scan Now" tab......

When the scan completes quarantine any found entries...

To get the log from Malwarebytes do the following:
 
  • Click on the Report tab > from main interface.
  • Double click on the Scan log which shows the Date and time of the scan just performed.
  • Click Export > From export you have two options:
    Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
    Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply

     
  • Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…


Next,

Download AdwCleaner by Malwarebytes onto your Desktop.

Or from this Mirror
 
  • Right-click on AdwCleaner.exe and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Accept the EULA (I accept), then click on Scan
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Quarantine button. This will kill all the active processes
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
  • After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply


Next,

Download "Microsoft's Safety Scanner" and save direct to the desktop

Ensure to get the correct version for your system....

https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download


Right click on the Tool, select Run as Administrator the tool will expand to the options Window
In the "Scan Type" window, select Quick Scan
Perform a scan and Click Finish when the scan is done.


Retrieve the MSRT log as follows, and post it in your next reply:

1) Select the Windows key and R key together to open the "Run" function
2) Type or Copy/Paste the following command to the "Run Line" and Press Enter:

notepad c:\windows\debug\msert.log

The log will include log details for each time MSRT has run, we only need the most recent log by date and time....

Let me see those logs in your reply...

Thank you,

Kevin...

fixlist.txt

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mosheelm

mosheelm

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Hi Kevin 

Run the FRST however log was created in some FRST\logs folder and the fixlist is gone :(

Run the SCAN and attached the log

Run MWbites and attached the log

Run adaware caused HW crash needed to plug off the system from main...

luckily everything back to normal after few BSOD

 

will run Microsoft's Safety Scanner shortly

AdwCleaner[C00].txt AdwCleaner[S00].txt MWbites report 9-11-20.txt Fixlog_11-09-2020 13.39.02.txt

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kevinf80

kevinf80

Posted
Posted

Hiya Moshe,

Thanks for those logs, what is the current status of your PC; any issues or concerns...? One more scan please:

user posted imageScan with Autoruns

Please download Sysinternals Autoruns from the following link: https://live.sysinternals.com/autoruns.exe save it to your desktop.

Note: If using Windows Vista, Windows 7, Windows 8/8.1 or Windows 10 then you also need to do the following:
 
  • Right-click on Autoruns.exe and select Properties
  • Click on the Compatibility tab
  • Under Privilege Level check the box next to Run this program as an administrator
  • Click on Apply then click OK
     
  • Double-click Autoruns.exe to run it.
  • Once it starts, please press the Esc key on your keyboard.
  • Now that scanning is stopped, click on the Options button at the top of the program and verify that the following are checked, if they are unchecked, check them:

    Hide empty locations
    Hide Windows entries

     
  • Click on the Options button at the top of the program and select Scan Options... then in the Autoruns Scan Options dialog enable/check the following two options:

    Verify code signatures
    Check VirusTotal.com

     
  • Once that's done click the Rescan button at the bottom of the Autoruns Scan Options dialog and this will start the scan again, this time let it finish.
  • When it's finished and says Ready. on the lower left of the program window, please click on the File button at the top of the program and select Save and save the file to your desktop and close Autoruns.
  • Right click on the file on your desktop that you just saved and hover your mouse over Send To and select Compressed (zipped) Folder
  • Attach the ZIP folder you just created to your next reply

Thank you,

Kevin...

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mosheelm

mosheelm

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Hi Kevin,

 

Run MalwareBytes again found one issue, report below:

 

Moshe

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 12/09/2020
Scan Time: 00:33
Log File: 4a907888-f4ca-11ea-87c1-0c9d92165267.json

-Software Information-
Version: 4.2.0.82
Components Version: 1.0.1036
Update Package Version: 1.0.29729
Licence: Trial

-System Information-
OS: Windows 10 (Build 18362.1016)
CPU: x64
File System: NTFS
User: MOSHE-PC-ROG\selm9

-Scan Summary-
Scan Type: Threat Scan
Scan Initiated By: Manual
Result: Completed
Objects Scanned: 280908
Threats Detected: 1
Threats Quarantined: 1
Time Elapsed: 1 min, 19 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 1
PUP.Optional.Linkury, C:\USERS\SELM9\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Profile 1\Web Data, Replaced, 263, 455234, 1.0.29729, , ame, , 4314934090B644C257DAA5BF18F36283, 55E57B32BBB926D9EDF6313E8A9A4F58D862A2AF5BDE3D59509181C41C745B80

Physical Sector: 0
(No malicious items detected)

WMI: 0
(No malicious items detected)


(end)

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kevinf80

kevinf80

Posted
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Hiya Moshe,

1Obit uninstaller shows several hits by VirusTotal in autoruns log, I want you to uninstall that program:

Revo Uninstaller

Download Revo Uninstaller Portable and save it to your desktop.
  • Right-click RevoUninstaller_Portable.zip and select Extract All.
  • When prompted, select Browse and select Desktop to extract the files to your desktop.
  • Right-click RevoUPort.exe and select Run as Administrator.
  • Read and accept the End User License Agreement.
  • Right-click the following program and select Uninstall
    Program to uninstall
     
  • Revo Uninstaller will create a System Restore point. Once complete, the program's uninstaller will open.
  • Follow the prompts to uninstall the program.
  • Note: Do not restart the computer if prompted.
  • In the Scanning Modes dialog box, select Advanced > Scan.
  • On the Found leftover registry entries dialog box (if present) click Select All > Delete > Yes.
  • On the Found leftover files and folders dialog box (if present) click Select All > Delete > Yes.
  • Click OK if prompted, then Finish.




Open an elevated command prompt, at the prompt copy/paste the following command:

reg query "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks" /s > 0 & notepad 0

Hit enter.

Notepad should open with task lists. Copy or attache to your reply...

Thanks,

Kevin

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kevinf80

kevinf80

Posted
Posted
Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file when running FRST fix"
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Next,

Zip up and attach this folder C:\Windows\minidump you will probably have to copy and paste that folder to your desktop first...

fixlist.txt

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