Blue screens for last week and a half

[fivealive]

I had gotten 4 blue screens over last few weeks, I finally decided to do a factory reset of the pc and start fresh and see what happens. I have now had 2 blue screen crashes today and the first one before the pc even finished turning on.

 

any help would be greatly appreciated.

090620-9578-01.dmp 090620-10437-01.dmp

[exile360]

Until your dumps can be analyzed, please do the following so that we can take a look and see if perhaps the issue might be related to any of the more recent WFP conflicts with Web Protection:

1. Download and run the Malwarebytes Support Tool
2. Accept the EULA and click Advanced tab on the left (not Start Repair)
3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply
   

Thanks

[fivealive]

Here are the files you asked for.

mbst-grab-results.zip

[Porthos]

1 hour ago, fivealive said:

Here are the files you asked for.

I suggest turning off fast startup in Windows. Then restart.

https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html

Also make sure you killer Network drivers are up to date.

I would  also recommend creating exclusions between Malwarebytes and Your AV to help prevent any possible conflicts or performance issues.  Please add the items listed in this support article to Your AV 's allow list(s)/trust list(s)/exclusion list(s) particularly for any of its real-time protection components and likewise add Your AV 's program folder(s) (likely located under C:\Program Files and/or C:\Program Files (x86)) to Malwarebytes' Allow List using the method described under the Allow a file or folder section of this support article and do the same for its primary data folder which is likely located under C:\ProgramData (you may need to show hidden files and folders to see it).

[Porthos]

Please also refer to this support article which lists several known applications which conflict with the Web Protection in Malwarebytes currently, which includes Avast

[fivealive]

I have turned off malwarebytes real time protection as suggested by the article you posted, the exclusions where already set up.

 the only real issue I am having is finding the killer network drivers, their website says the drivers are in the windows 10 store but searching for them doesn't bring them up.

[exile360]

The latest Killer Networking drivers can be found here.

[fivealive]

10 minutes ago, exile360 said:

The latest Killer Networking drivers can be found here.

Thank you, running installer now.

[fivealive]

That seems to have just updated the software suit that comes with the drivers, since device manager shows same drivers as before install.

[exile360]

Try the option in Device Manager to update the drivers manually and select the option for it to search automatically to see if that finds/installs a newer version.  If that doesn't do it, try Windows Update and see if any Killer Networking drivers are offered.

Beyond that, I know for a fact that there is currently a conflict between the Web Protection in Malwarebytes and the web filtering function in Avast due to their use of the same WFP APIs as mentioned in the article Porthos linked to above.  In all likelihood you will need to disable the web filtering/web protection in one of the two applications to use them together (exclusions cannot resolve it as it is essentially a driver conflict), at least until the Developers can find a fix.

[fivealive]

6 minutes ago, exile360 said:

Try the option in Device Manager to update the drivers manually and select the option for it to search automatically to see if that finds/installs a newer version.  If that doesn't do it, try Windows Update and see if any Killer Networking drivers are offered.

Beyond that, I know for a fact that there is currently a conflict between the Web Protection in Malwarebytes and the web filtering function in Avast due to their use of the same WFP APIs as mentioned in the article Porthos linked to above.  In all likelihood you will need to disable the web filtering/web protection in one of the two applications to use them together (exclusions cannot resolve it as it is essentially a driver conflict), at least until the Developers can find a fix.

windows update says I have the latest drivers for my device, I have turned off web protection on malwarebytes for now.

[exile360]

Is everything stable now?  Do you have Malwarebytes Browser Guard installed?  If not, I'd recommend doing so.  It can be found here.  If you use pretty much any Chromium based browser or Mozilla Firefox, you can install it and it will provide much of the same protection, at least for your browser (though not the rest of the system), as Web Protection normally would, in addition to blocking tech support scams behaviorally (something Web Protection cannot do) along with many ads, trackers and other unwanted content not normally blocked by Web Protection.

I hope that the Devs are able to fix this compatibility issue soon.

Edited September 7, 2020 by exile360

[fivealive]

I have added the browser guard. Everything seems stable for now, I will come back if the issue happens again.

[exile360]

Excellent, I'm glad that at least we seem to have identified the issue and that the workaround was successful.  Hopefully it is resolved for good.

[exile360]

A new beta has been released which addresses some BSOD issues.  To install it, open Malwarebytes and navigate to settings by clicking the small gear icon in the upper right, then scroll down to Beta updates under the General tab and enable the option to install beta updates, then scroll back to the top and click the Check for updates button to have it download and install the new beta, then restart the system once it completes and test to see if the issue is now resolved.

Please let us know how it goes.

Thanks