xantis Posted August 31, 2020 ID:1404647 Share Posted August 31, 2020 Hello, Trying to see about fixing my parents PC for them, sadly it all has to be done remotely over the phone as they live across the country. They are currently unable to connect to any websites, when they open internet explorer they get a message about the security certificate. They are able to ping websites from the command prompt so they do have an internet connection. They were unable to get MB to complete a scan. I was able to get AdwCleaner to run and cleared out about 200 problems. They seem to be having some issues starting with BSOD whenever they try to login now. I was able to run FSRT but I'm not entirely sure what to do for a fix, if anything. Any help would be appreciated. FRST.txt Addition.txt Link to post Share on other sites More sharing options...
nasdaq Posted August 31, 2020 ID:1404760 Share Posted August 31, 2020 Hello, Welcome to Malwarebytes. I'm nasdaq and will be helping you. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed. === Remove this program in bold using Control panel > Add/Remove programs ...FreeRIP MP3 Converter 5.7.1.2 (HKLM-x32\...\{501451DE-5808-4599-B544-8BD0915B6B24}_is1) (Version: 5.7.1.2 - GreenTree Applications SRL) === Please download the attached Fixlist.txt file to the same folder where the Farbar tool is running from. The location is listed in the 3rd line of the FRST.txt log you have submitted. Run FRST and click Fix only once and wait. The Computer will restart when the fix is completed. It will create a log (Fixlog.txt) please post it to your reply. === Please post the Fixlog.txt and let me know what problem persists. fixlist.txt Link to post Share on other sites More sharing options...
xantis Posted August 31, 2020 Author ID:1404966 Share Posted August 31, 2020 Thank you! Ran the fix and have attached the log. They were also able to get install the offline MB version and were able to find another 200 things. Fixlog.txt Link to post Share on other sites More sharing options...
nasdaq Posted September 1, 2020 ID:1405003 Share Posted September 1, 2020 Is the problem solved? Link to post Share on other sites More sharing options...
xantis Posted September 1, 2020 Author ID:1405065 Share Posted September 1, 2020 I think for now yes, Thank you for all your help. Link to post Share on other sites More sharing options...
nasdaq Posted September 2, 2020 ID:1405213 Share Posted September 2, 2020 Glad we could help. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted September 14, 2020 Root Admin ID:1407624 Share Posted September 14, 2020 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread. Please review the following for Tips to help protect from infection Thank you Link to post Share on other sites More sharing options...
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