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Another unable to update / install post!


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Sorry for the delay, was unaware of your response. So I ran procmon from desktop then ran your link for MB. It started installing then just stopped, no reboot or message. I stopped procmon but didn't see any log file created from it. I configured procmon to log to my d:\temp\ drive and rebooted several times, then restarted procmon and MB install link. It didn't reboot. So I stopped logging in procmon and did a manual reboot, which was followed by the two more MB initiated reboots. Got message again saying MB could not be installed.

I've bundled up all the results in a couple of zips for you at wetransfer.com, here's the link: https://we.tl/t-BhDZB0hc2u

One zip file contains files from c:\windows\temp folder and the other contains files from d:\temp\ (procmon and mbsetup logs). Incidentally, there was an mbamservice.log (WITH an "i" after "mbam") in C:\Windows\temp, nothing without the "i". It's included in the zip.

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Good morning.  I hope you are doing well.

This is to let you know that the internal team at Malwarebytes  has filed a defect for this issue & that they are reviewing the new data.

At this point, they suggest that you install a older version of tha Malwarebytes for Windows.

Here are the steps to follow.

First, do one Windows Restart from the Start menu so that Windows is in a new session.   This is always a good idea.

When the system is settled back in, download and save to the Desktop the program installer from this link

Note:  Disregard any text verbiage there.   Just click the blue Download button and save the file

RIGHT-click mb4-setup-consumer- 4.1.2.173-1.0.976-1.0.nnnnn   .exe & select “Run as Administrator”   to start the Malwarebytes for Windows setup.
Follow the installation instructions to complete setup.
 
Watch all of the process. Have lots of patience.

Next things to do in the program:

In Malwarebytes, click the Settings icon  & then click the GENERAL tab.

At the section "Application Updates",  click to the left  ( OFF position ) for both of these 2 lines

the line "Automatically download and install updates"

the line "Notify me when a new version becomes available"

Then close the window.   The goal is to stick with this program Version 4.1.2.73   until such time as we advise otherwise   ( when there is a more permanent resolution)

Please keep us advised.

Sincerely.

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Installed older version as administrator. Went to successful completion. No reboot required.

Turned off both update options.

Rebooted computer just to check for issues. None so far. Awaiting further instructions!

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OK !   Thank you for all that.   Now, we just stay with this version of Malwarebytes for Windows, until such time that the internal team has some other corrective version.

This program version will still continue to be able to get regular daily database definitions.   It is just that we need for you to stay on this version.

We regret the troubles you have had.

Sincerely.

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  • 4 weeks later...

Hello @T_Ronalds

 

Please download and run the following installer and this should correct the issue for you

https://downloads.malwarebytes.com/file/mb-windows

After installing this update make sure to click the little gear icon in the top right and go into the Settings, General and make sure check for updates is enabled.

Let me know if you encounter any issues with this update.

Thank you

 

 

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  • Solution

Time to celebrate - IT WORKS!

I'd like to thank you for your tenacity in getting a solution for this problem. Was it just me or were others having this issue? Bug in the last version? Anyway, thanks again  - go have a beer!

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Bravo. I am very glad to know that your system has been taken care of.  Is there anything else that you need at this point ?

Yes, I believe there were other Windows 7 systems that may have had the same issue.  The very most recent Malwarebytes release should be the cure.

Before I let you go, let me suggest to run  SecurityCheck by glax24    

I would like you to run a tool named SecurityCheck to inquire on the current-security-update  status  of some applications.
Download SecurityCheck by glax24 from here  https://tools.safezone.cc/glax24/SecurityCheck/SecurityCheck.exe
and save the tool on the desktop.

If Windows's  SmartScreen block that with a message-window, then

Click on the MORE INFO spot and over-ride that and allow it to proceed.

This tool is safe.   Smartscreen is overly sensitive.

Right-click  with your mouse on the Securitycheck.exe  and select "Run as administrator"   and reply YES to allow to run & go forward
Wait for the scan to finish. It will open in a text file named SecurityType.txt. Close the file.  Attach it with your next reply.
You can find this file in a folder called SecurityCheck, C:\SecurityCheck\SecurityCheck.txt

 

PS.  If I may ask, why is this machine still on Windows 7   ( which has been out of support by Microsoft since January ) ?

You can still get a free upgrade to the current latest release of Windows 10.

 

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Here's the scan results. I'm still on Win7 because I'm an old dog that doesn't like new tricks. My wife has Win10 and I hate using that computer. Tiles and transparency. Just follows the trend of software getting more pretty as opposed to more functional. Like web 2.0.  Every website has huge 4k images all over the place with corporate-jargon but no content of value anymore. Looks nice on your iPhone though. Whatever happened to content?

SecurityCheck by glax24 & Severnyj v.1.4.0.53 [27.10.17]
WebSite: www.safezone.cc
DateLog: 15.10.2020 12:59:55
Path starting: D:\Temp\SecurityCheck\SecurityCheck.exe
Log directory: C:\SecurityCheck\
IsAdmin: True
User: Terry
VersionXML: 7.97is-15.10.2020
___________________________________________________________________________

Windows 7(6.1.7601) Service Pack 1 (x64) Professional Lang: English(0409)
Installation date OS: 13.02.2012 23:12:14
LicenseStatus: Windows(R) 7, Professional edition The machine is permanently activated.
Boot Mode: Normal
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
SystemDrive: C: FS: [NTFS] Capacity: [223.2 Gb] Used: [155.4 Gb] Free: [67.8 Gb]
------------------------------- [ Windows ] -------------------------------
[color=red][b]Extended support has ended 14.01.2020, Your operating system may be vulnerable to new types of threats[/b][/color]
Internet Explorer 11.0.9600.19504 [color=red][b]Warning! [url=https://www.catalog.update.microsoft.com/Search.aspx?q=KB4537820]Download Update[/url][/b][/color]
User Account Control [b]enabled[/b] (Level 2)
Notify before download
Date install updates: 2020-01-17 01:08:58
Windows Update (wuauserv) - The service is running
Security Center (wscsvc) - The service is running
Remote Registry (RemoteRegistry) - The service has stopped
SSDP Discovery (SSDPSRV) - The service is running
Remote Desktop Services (TermService) - The service is running
Windows Remote Management (WS-Management) (WinRM) - The service has stopped
------------------------------ [ MS Office ] ------------------------------
Microsoft Office 2007 v.12.0.6612.1000
---------------------------- [ Antivirus_WMI ] ----------------------------
Malwarebytes (enabled and up to date)
--------------------------- [ FirewallWindows ] ---------------------------
Windows Firewall (MpsSvc) - The service is running
[color=red][b]Disabled the standard profile for Windows Firewall[/b][/color]
--------------------------- [ AntiSpyware_WMI ] ---------------------------
Malwarebytes (enabled and up to date)
Windows Defender (enabled and up to date)
---------------------- [ AntiVirusFirewallInstall ] -----------------------
Malwarebytes version 4.2.1.89 v.4.2.1.89
--------------------------- [ OtherUtilities ] ----------------------------
DivX Setup v.10.8.7.0 [color=red][b]Warning! [url=https://download.divx.com/stable/divx/DivXInstaller.exe]Download Update[/url][/b][/color]
GPL Ghostscript v.9.10 [color=red][b]Warning! [url=https://ghostscript.com/download/gsdnld.html]Download Update[/url][/b][/color]
[color=blue][b]Uninstall old version and install new one.[/b][/color]
Notepad++ (64-bit x64) v.7.8.7 [color=red][b]Warning! [url=https://notepad-plus-plus.org/downloads/]Download Update[/url][/b][/color]
Microsoft .NET Framework 4.8 v.4.8.03761
Oracle VM VirtualBox 6.1.2 v.6.1.2 [color=red][b]Warning! [url=https://www.virtualbox.org/wiki/Downloads]Download Update[/url][/b][/color]
Zoom v.5.2.1 (44052.0816) [color=red][b]Warning! [url=https://zoom.us/client/latest/ZoomInstaller.exe]Download Update[/url][/b][/color]
Cisco WebEx Meetings
Microsoft Office Enterprise 2007 v.12.0.6612.1000 [b][color=red]Warning! This software is no longer supported. Please use [url=https://products.office.com/en-us/]latest Microsift Office[/url], [url=https://products.office.com/en-us/office-online/]Office Online[/url] or [url=https://www.libreoffice.org/download/download/]LibreOffice[/url][/color][/b]
FileZilla Client 3.47.2.1 v.3.47.2.1 [color=red][b]Warning! [url=https://filezilla-project.org/download.php?show_all=1]Download Update[/url][/b][/color]
TeamViewer v.15.10.5
VLC media player v.3.0.11
Microsoft Office 2007 Primary Interop Assemblies v.12.0.4518.1014 [b][color=red]Warning! This software is no longer supported. Please use [url=https://products.office.com/en-us/]latest Microsift Office[/url], [url=https://products.office.com/en-us/office-online/]Office Online[/url] or [url=https://www.libreoffice.org/download/download/]LibreOffice[/url][/color][/b]
Microsoft Office 2007 Service Pack 3 (SP3) [b][color=red]Warning! This software is no longer supported. Please use [url=https://products.office.com/en-us/]latest Microsift Office[/url], [url=https://products.office.com/en-us/office-online/]Office Online[/url] or [url=https://www.libreoffice.org/download/download/]LibreOffice[/url][/color][/b]
TeamViewer (TeamViewer) - The service is running
-------------------------------- [ Arch ] ---------------------------------
7-Zip 19.00 (x64) v.19.00
--------------------------------- [ SPY ] ---------------------------------
VNC Server 6.6.0 v.6.6.0.41938 [b][color=red]Warning! RAT![/color][/b].
VNC Viewer 6.20.113 v.6.20.113.42314 [b][color=red]Warning! RAT![/color][/b].
-------------------------------- [ Java ] ---------------------------------
Java 8 Update 261 (64-bit) v.8.0.2610.12
--------------------------- [ AppleProduction ] ---------------------------
Bonjour v.1.0.106
QuickTime 7 v.7.79.80.95 [b][color=red]Warning! This software is no longer supported.[/color][/b] Please [b][url=https://support.apple.com/HT205771]uninstall it[/url][/b] and use another software.
Bonjour Service (Bonjour Service) - The service is running
--------------------------- [ AdobeProduction ] ---------------------------
Adobe AIR v.32.0.0.89 [color=red][b]Warning! [url=https://get.adobe.com/air/]Download Update[/url][/b][/color]
Adobe Flash Player 32 NPAPI v.32.0.0.445
Adobe Flash Player 10 ActiveX v.10.0.32.18 [color=red][b]Warning! [url=http://download.macromedia.com/pub/flashplayer/latest/help/install_flash_player_ax.exe]Download Update[/url][/b][/color]
------------------------------- [ Browser ] -------------------------------
Mozilla Firefox 81.0.2 (x64 en-US) v.81.0.2
Google Chrome v.86.0.4240.75
----------------------------- [ EmailClient ] -----------------------------
Mozilla Thunderbird 68.12.1 (x64 en-US) v.68.12.1 [color=red][b]Warning! [url=https://www.mozilla.org/en-US/thunderbird/all/]Download Update[/url][/b][/color]
Windows Live Essentials v.16.4.3528.0331 [b][color=red]Warning! This software is no longer supported.[/color][/b]
Windows Live Mail v.16.4.3528.0331 [b][color=red]Warning! This software is no longer supported.[/color][/b]
------------------ [ AntivirusFirewallProcessServices ] -------------------
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe v.4.0.0.814
Malwarebytes Service (MBAMService) - The service is running
C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe v.3.2.0.920
Windows Defender (WinDefend) - The service is running
---------------------------- [ UnwantedApps ] -----------------------------
Chaos [b][color=red]Warning! Suspected Adware![/color][/b] If this program is not familiar to you it is recommended to uninstall it and execute PC scanning using [url=https://www.malwarebytes.org/mwb-download/]Malwarebytes Anti-Malware[/url] and [url=https://ru.malwarebytes.com/adwcleaner/]Malwarebytes AdwCleaner[/url]. Before uninstallation and scanning it is necessary to consult in the forum where cure is provided for you!!!
----------------------------- [ End of Log ] ------------------------------

 

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You know, don't you,  That Windows 7 is no longer eligible for any fixes, since Janaury 2020.

What I am trying to convey to you is that your machine will be safer in terms of security by being on Windows 10.

and you can tweak Windows 10 to your liking.

Your machine can be upgraded at no cost by using the Microsoft Update advisor.

You want to be sure to SAVE the download file, ideally to the Desktop.

 

Download & Save  the Microsoft tool -      click the button marked "Update now"    ( near Top of page )    from

http://www.Microsoft.com/en-us/software-download/windows10

The name of the file is Windows10Upgrade9252.exe

Right click the downloaded file and select "Run as administrator". Select the option

"Upgrade This PC Now" and the process begins. Answer the questions logically, and when

asked "what to keep", ensure that both the OS and Apps & Files are both selected.

The procedure requires about an hour or so  to complete. Your PC will restart several times. And

sometimes it appears to be doing nothing. Be patient. When it is finished, your "sign in"

screen will appear. Your PC will be just as it was before the procedure.

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Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread. Other members who need assistance please start your own topic in a new thread.

Please review the following for Tips to help protect from infection

Thank you

 

 

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