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Unable to update my credit card info....and no response to submitted ticket

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I have already completed the steps the "bot" suggested.....

Have been a subscriber of Malwarebytes for over 4 years ....

Can not renew my subscription and have already lost protection for my android device ...... suspect my desktop will be next to expire.

Would really appreciate some HUMAN interaction from Malwarebytes Staff.

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1 hour ago, airwavvv said:

Can not update my credit card info and no response to my service ticket other then automated

What exact day did you create the ticket. It can take 5-7 Business days for response currently, weekends are not included.

Edited by Porthos
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System keeps asking for me to update cc info for past week or more ......then says it recorded the info i provided......but never draws from the cc. Over and over this happend. On 8-26-20 i submitted a ticket.

5-7 days is a bad response time when dealing with computer protection software ...... I have already lost protection on one device.

Thanks for your post Porthos, appreciate it .... but please ask the hackers not to attack me in the next 5-7 days.....

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You've likely already tried this, however just in case I thought I'd post it anyway.  Please see if the instructions in this support article are helpful at all (if you haven't tried changing your payment info from the website rather than within the UI of the app itself) as that may work, otherwise Support will be able to assist you as soon as they are available.  Info on signing up for My.Malwarebytes.com to manage your account can be found in this support article if needed.

Good luck, and I hope the issue is soon resolved.

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@airwavvv I apologize for the delay you have encountered with our support team and the lapse in protection the delay has led to. Please check the email I sent you which should help you update your payment info.

Edited by AlexSmith
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An update to the people and friends @Malwarebytes who protect me from the sometimes evil internet. During the time i was sleeping, in the middle of the night, several support staff resolved my issue. The billing computer system may have dropped the ball but support staff didn't. Thanks for all your time and assistance, also for the #1 Malware fighter on Earth.

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That's excellent news, thank you for updating us on the status of the problem.  I'm glad Support was able to get the issue fixed, and hopefully whatever is going on with the servers will not impact many users, but if it does, I am certain Malwarebytes' staff will do their best to quickly resolve the issue.

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