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August 30 in Resolved Malware Removal Logs
My name is Maurice. Let me know what name you prefer to go by.
Do these steps to beef up the browsers on this pc.
[ 1 ]
Use Chrome browser to go to https://www.google.com/settings/chrome/sync and sign into your account.
Scroll down until you see the "reset sync" button and click on the button
At the prompt click on "Ok".
[ 2 ]
for Chrome, while Chrome is running:
Press & hold SHIFT+CTRL+Del keys on keyboard to get menu for clearing browsing data:
Check mark the line "Browsing history"
Check mark the line "Download history"
Check mark the lined "Cached images and files"
and press Clear Data button ( in blue )
[ 3 ]
After that, make real sure that Chrome is "NOT" set to reload the pages from the last session
Go into the settings menu of Chrome by first clicking the control icon of Chrome on upper right of the adress bar
Then look deeper in SETTINGS
Make real sure it is "NOT" set to "continue where you left off"
[ 4 ]
See this article on our Malwarebytes Bloghttps://blog.malwarebytes.com/security-world/technology/2019/01/browser-push-notifications-feature-asking-abused/
You want to disable the ability of each web browser on this machine from being able to allow "push ads". That means Chrome, Firefox, or Edge browser (on Windows 10), or on Opera.
Scroll down to the tips section "How do I disable them".
[ 5 ]
I suggest you install the Malwarebytes Browser guard for Chrome.
To get & install the Malwarebytes Browser Guard extension for Chrome,
Open this link in your Chrome browser:
Then proceed with the setup.
Let me know how things go after this.
Thanks a lot Maurice
For the time being I must put this issue on hold. I have disabled all my chrome extensions (manually 1 by 1) + closed all tabs (manually 1 by 1) and the problem is gone for now.
I will restore the extensions one by one gradually and see if the MWB warning returns.
Note that I did not clear cache, history
I will certainly return to your instructions if this comes up again. I have saved the page in case I cant find it later...
Hi Dindany. Thanks for the status update. You mention disabling all Chrome extensions.
I would be interested in getting readout reports using the Farbar FRST tool, which will provide helpful information.
You can put ( if you wish) the 3 text report files into one ZIP file & attach the zip with your reply.
In this here, it is important that you saved FRST64 to the Downloads folder.
I would like to have you run a report tool known as FRST. This has no personal information. It is a well-known & widely used &safe.
FRST will help provide me with a list of installed programs and other information about your computer that will help me see if there are any other problems that are not being detected. Please follow the steps below to run FRST64.
1: Please download FRST64 from the link below and save it to your desktop:
"Download link for 64-Bit Version Windows"
Please wait and look toward the top or bottom of your browser for the option to Run or Save.
Click Save to save the file
Run report with FRST64
Right-click on FRST icon and select Run as Administrator to start the tool , and reply YES to allow it to proceed and run.
_Windows 8 or 10 users will be prompted about Windows *SmartScreen protection* - click line More info information on that screen and click button Run anyway on next screen._
Click YES when prompted by Windows U A C prompt to allow it to run.
Note: If you are prompted by Windows SmartScreen, click More info & followup & choose Run anyway.
Approve the Windows UAC prompt on Windows Vista and newer operating systems by clicking on Continue or Yes.
Click Yes when the* disclaimer* appears in FRST.
The tool may want to update itself - in that case you'll be prompted when the update is completed and ready to use.
Make sure that Addition options is checked - also check the box for Shortcut listed under Optional scan on the FRST screen
and click the box "90 day files "
Press Scan button and wait.
The tool will produce three logfiles on your desktop: _FRST.txt_ , _Addition.txt_ Shortcut.txt
Click OK button when it shows up. Close the Notepad windows when they show on screen. The tool saves the files.
Please attach these 3 files to your next reply.
[ 2 ] NEXT also, in order to check the system and all your web browsers for adwares, lets run this tool, one time, which will not take long.
I would suggest to download, Save, and then run Malwarebytes ADWCLEANER.
Please close Chrome and all other open web browsers after you have saved the Adwcleaner and before you start Adwcleaner scan.
Adwcleaner detects factory Preinstalled applications too!
Please download Malwarebytes AdwCleaner https://downloads.malwarebytes.com/file/adwcleaner
Be sure to Save the file first, to your system. Saving to the Downloads folder should be the default on your system.
Go to the folder where you saved Adwcleaner. Double click Adwcleaner to start it.
At the prompt for license agreement, review and then click on I agree.
You will then see a main screen for Adwcleaner. ( if you do not see it right away, minimized the other open windows, so you can see Adwcleaner).
Then click on Dashboard button.
Click the blue button "Scan Now".
allow it a few minutes to finish the Scan. Let it remove what it finds.
NOTE: When it comes to the section "
You can skip that.
Please find and send the Adwcleaner "C" clean report.
In Adwcleaner, click the "Reports" button. Look at the list of reports for the latest date & type "Clean".
Double Click that line & it will open in Notepad. Save the file to your system and then Attach that with your reply.
That C clean report will be the one with the most recent Date and time at folder C:\AdwCleaner\Logs
Thanks. Keep me advised.
Hello. I hope you are doing well. Juct checking in ; How are things ?
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