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WIN 10 1909 and MB 4.2 BSOD with web protection on


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About 3 months ago I started getting BSOD and in one instance the err msg indicated a Malwarebytes service name.  At the time I searched Google and found a work around recommended by you all - turn off web protection.  I have been doing that.  But when I install a new MB update (2 times for 4.1.x updates) I would turn web protection back on, but within the day I would get a BSOD.  I just installed 4.2 hoping this would have the fix.  But no.  If I leave web protection turned on, within the day I will get the BSOD.   The BSOD will not always specify a MB service.  Most times it is a totally generic error msg.

I am on WIN 10 1909 and Malwarebytes 4.2.0.  No other security products except Windows Defender installed.

Any ideas?  I could go to WIN 10 2004 but I saw that there were possible issue with that and MB recently.   Are there any known issues with WIN 2004 + MB 4.2.0?

Thanks!

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42 minutes ago, dormaj said:

About 3 months ago I started getting BSOD and in one instance the err msg indicated a Malwarebytes service name.  At the time I searched Google and found a work around recommended by you all - turn off web protection.  I have been doing that.  But when I install a new MB update (2 times for 4.1.x updates) I would turn web protection back on, but within the day I would get a BSOD.  I just installed 4.2 hoping this would have the fix.  But no.  If I leave web protection turned on, within the day I will get the BSOD.   The BSOD will not always specify a MB service.  Most times it is a totally generic error msg.

I am on WIN 10 1909 and Malwarebytes 4.2.0.  No other security products except Windows Defender installed.

Any ideas?  I could go to WIN 10 2004 but I saw that there were possible issue with that and MB recently.   Are there any known issues with WIN 2004 + MB 4.2.0?

Thanks!

PS - MBST grab results attached

mbst-grab-results.zip

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44 minutes ago, dormaj said:

Are there any known issues with WIN 2004 + MB 4.2.0?

Currently no.

 

Edited by Porthos
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Just now, Porthos said:

Currently no.

Can you please collect and upload as an attachment the diagnostic data using our MBST?

  • Download and run the Malwarebytes Support Tool
  • Accept the EULA and click Advanced tab on the left (not Start Repair)
  • Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

Done... attached to first post.

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Greetings,

Please ZIP and attach the following crash dumps as that should help the staff to troubleshoot the issue:

Recent Windows Crashes
==================================
C:\WINDOWS\Minidump\081420-52875-01.dmp [created:08/14/2020  10:13]
C:\WINDOWS\Minidump\081520-74328-01.dmp [created:08/15/2020  14:46]
C:\WINDOWS\Minidump\082520-44890-01.dmp [created:08/25/2020  00:55]
C:\WINDOWS\MEMORY.DMP                   [modified:08/25/2020  00:55]

To do so, locate each dump file and copy it to your desktop, then select all 4 .dmp files and right-click on them and hover your mouse over Send to and select Compressed (zipped) folder and attach the resulting ZIP archive.  If it is too large, please upload it to a service such as WeTransfer.com and select the option to send the file as a link by clicking the round button marked with ... and choose Get transfer link and post the resulting link once the file has been uploaded.

Thanks

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3 hours ago, exile360 said:

Greetings,

Please ZIP and attach the following crash dumps as that should help the staff to troubleshoot the issue:

Recent Windows Crashes
==================================
C:\WINDOWS\Minidump\081420-52875-01.dmp [created:08/14/2020  10:13]
C:\WINDOWS\Minidump\081520-74328-01.dmp [created:08/15/2020  14:46]
C:\WINDOWS\Minidump\082520-44890-01.dmp [created:08/25/2020  00:55]
C:\WINDOWS\MEMORY.DMP                   [modified:08/25/2020  00:55]

To do so, locate each dump file and copy it to your desktop, then select all 4 .dmp files and right-click on them and hover your mouse over Send to and select Compressed (zipped) folder and attach the resulting ZIP archive.  If it is too large, please upload it to a service such as WeTransfer.com and select the option to send the file as a link by clicking the round button marked with ... and choose Get transfer link and post the resulting link once the file has been uploaded.

Thanks

Here is the WETransfer link - https://wetransfer.com/downloads/9fab78f3826a596e9c3f416591bb32a220200830110407/49fbdb84efac8e33c83f373424198cd720200830110407/9d1f26

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LiquidTension is a member of Malwarebytes Support.  Porthos was tagging him to get his attention so that he may take a look at the logs and memory dumps you provided.

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It may have been delayed a bit as the forums just went through a major update which made it impossible to download attachments for a while.  I'll ping @LiquidTension again to take a look.

Thanks for your continued patience.

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Hello,

We have an open defect for this particular BSOD.

To confirm, does this BSOD only occur when both uTorrent and Malwarebytes Web Protection are running?
How often does it occur and are you able to reproduce it consistently?

I've sent you a follow-up message with additional troubleshooting steps if you are able to consistently reproduce the issue.

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1 hour ago, LiquidTension said:

Hello,

We have an open defect for this particular BSOD.

To confirm, does this BSOD only occur when both uTorrent and Malwarebytes Web Protection are running?
How often does it occur and are you able to reproduce it consistently?

I've sent you a follow-up message with additional troubleshooting steps if you are able to consistently reproduce the issue.

uTorrent is always running.  Web Protect is turned off right now, but was running when the BSOD happened. 

It is not consistent. It is random and may go a day or so before another BSOD.  It is not reproducible, unless you can have some idea how to trigger it.

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7 minutes ago, dormaj said:

uTorrent is always running.  Web Protect is turned off right now, but was running when the BSOD happened. 

It is not consistent. It is random and may go a day or so before another BSOD.  It is not reproducible, unless you can have some idea how to trigger it.

Did you send an email as a follow-up message?    I will need some idea of how to trigger the BSOD.

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6 minutes ago, dormaj said:

Did you send an email as a follow-up message?    I will need some idea of how to trigger the BSOD.

Nevermind I see it in my MB Inbox.  I run a business on this system so I am not too keen on trying you grab because I can't tell when the BSOD will reoccur.

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30 minutes ago, dormaj said:

I run a business on this system

Just a side comment, Running torrent software on a computer you use for your business has risks of its own.

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57 minutes ago, Porthos said:

Just a side comment, Running torrent software on a computer you use for your business has risks of its own.

Well, that is one of the reasons I have been a subscriber to MB for all these years.  And, why I do feel exposed without the web protection active.   The vast majority (95+%)of MB detections are by web protection and for uTorrent.   Any ETA or roadmap for a fix?

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1 hour ago, dormaj said:

The vast majority (95+%)of MB detections are by web protection and for uTorrent.

Those servers it blocks are not the dangerous part. It is the final content you download and execute/run.

Quote

Malwarebytes does not target script files during a scan.. That means MB will not target; JS, HTML, VBS, .CLASS, SWF, BAT, CMD, PDF, PHP, etc.

It also does not target documents such as; PDF, DOC, DOCx, XLS, XLSx, PPT, PPS, ODF, etc.

It also does not target media files;  MP3, WMV, JPG, GIF, etc.

Malwarebytes will detect files like these on execution of file only.

 

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4 minutes ago, Porthos said:

Those servers it blocks are not the dangerous part. It is the final content you download and execute/run.

 

I understand.  I don't traffic in any of the file types you list.  Thanks!

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2 minutes ago, dormaj said:

I understand.  I don't traffic in any of the file types you list.  Thanks!

I am glad, But I do not see many avg users that use a torrent program for much more than media of some kind.

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5 minutes ago, Porthos said:

I am glad, But I do not see many avg users that use a torrent program for much more than media of some kind.

Private trackers for music and video.

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