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IP still blocked after whitelist request


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I submitted a IP whitelist request a while back here: 

 

Users are reporting that the server is still being blocked. See below:

image.png.870cdc949d8b837c2d88f3df7f11699d.png

 

Are whitelists based on IP or domain? Since this is a different domain but files are hosted on the same physical server. Can you please address this ASAP as this is causing a lot of issues on our end.

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7 minutes ago, Ahsan said:

I submitted a IP whitelist request a while back here: 

 

Users are reporting that the server is still being blocked. See below:

image.png.870cdc949d8b837c2d88f3df7f11699d.png

 

Are whitelists based on IP or domain? Since this is a different domain but files are hosted on the same physical server. Can you please address this ASAP as this is causing a lot of issues on our end.

Hello, thanks for bringing this to our attention. We've reviewed the site again(block was enabled a second time, should no longer see any blocks going forward) and have determined it no longer warrants being blocked so we've removed it from our database. 

Removal should be reflected in the next database update going out in a few hours or so.

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