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BSOD - cause = mwac.sys


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  • Staff

***This is an automated reply***

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  • Staff

Hello,

Thanks for the report. Please upload MEMORY.dmp to a file hosting service such as WeTransfer.com and share the download link in a forum post.

Could you provide more details on what events took place leading up to either BSOD? Is there anything in particular you were doing around the time the BSODs occurred? Was Private Internet Access or any other type of network filtering software (aside from Malwarebytes Web Protection) running at the time?

Are you able to reproduce the BSOD on-demand?

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1 hour ago, exile360 said:

Malwarebytes is aware of the issue.  A member of the staff should respond to this thread soon.  Once the issue has been fixed in a release, a member of the staff will likely respond to this thread to let you know as well.

Okay thanks, when I saw a BSOD on my computer I was horrified, will be happy when this is fixed.

 

I'll camp here till someone replies and a fix is made.

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  • Staff

If you are keeping Web Protection disabled to avoid the issue, I highly recommend installing the free Malwarebytes Browser Guard browser extension.  It blocks much of the same content as Web Protection in Premium, but just for your web browser rather than for the entire system.  Still, with web browsers being the most at risk web facing applications on a PC, having it installed goes a long way to getting back a good portion of the protection provided by the Web Protection layer in Malwarebytes Premium.  You can find the extension at the following links:

Malwarebytes Browser Guard
Chrome
Firefox

If you use any Chromium based browser (such as SRWare Iron, MS Edge Chromium, Vivaldi etc.) it should work just fine there as well (I use it in SRWare Iron personally).  It also enhances protection by doing some things that the Web Protection in Malwarebytes can't do due to the fact that the extension is running inside the browser such as behavior based blocking for tech support scam sites (rather than having to first discover them and have Research add them to the web block database) and it also blocks content Web Protection doesn't such as many ads and trackers to help guard your privacy, so once the issue with Web Protection is resolved you should still keep Malwarebytes Browser Guard installed and up to date to enjoy the benefits of both protections.

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2 hours ago, exile360 said:

If you are keeping Web Protection disabled to avoid the issue, I highly recommend installing the free Malwarebytes Browser Guard browser extension.  It blocks much of the same content as Web Protection in Premium, but just for your web browser rather than for the entire system.  Still, with web browsers being the most at risk web facing applications on a PC, having it installed goes a long way to getting back a good portion of the protection provided by the Web Protection layer in Malwarebytes Premium.  You can find the extension at the following links:

Malwarebytes Browser Guard
Chrome
Firefox

If you use any Chromium based browser (such as SRWare Iron, MS Edge Chromium, Vivaldi etc.) it should work just fine there as well (I use it in SRWare Iron personally).  It also enhances protection by doing some things that the Web Protection in Malwarebytes can't do due to the fact that the extension is running inside the browser such as behavior based blocking for tech support scam sites (rather than having to first discover them and have Research add them to the web block database) and it also blocks content Web Protection doesn't such as many ads and trackers to help guard your privacy, so once the issue with Web Protection is resolved you should still keep Malwarebytes Browser Guard installed and up to date to enjoy the benefits of both protections.

Thanks, I'll only be turning web protection off when I go to use my VPN. I don't randomly use the internet with my VPN on so doing this will be fine in meantime until this BSOD issue is properly fixed. Just have to remember to switch web protection off first before touching the VPN, because I really don't like putting myself through horrifying bluescreens of death. Was quite worried when those two BSOD happened.

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Sounds good, though I'd still recommend installing Browser Guard for everybody, not just those having issues with Web Protection.  I have it installed in all my browsers even though I also have Malwarebytes Premium; it works great alongside other extensions like uBlock Origin, HTTPS Everywhere, Privacy Badger etc. too.

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12 hours ago, exile360 said:

Sounds good, though I'd still recommend installing Browser Guard for everybody, not just those having issues with Web Protection.  I have it installed in all my browsers even though I also have Malwarebytes Premium; it works great alongside other extensions like uBlock Origin, HTTPS Everywhere, Privacy Badger etc. too.

👍

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28 minutes ago, exile360 said:

It may be that LiquidTension is on vacation or something so I have put in a general request to the forum admins and moderators to get a member of Support to analyze your logs and memory dumps.

I apologize for the delays.

Thanks, I would really love to see this bug fixed. Getting BSOD from my very essential security software is all shades of horrible.

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Since the issue you reported appears to be related to PIA, and we've already seen other users reporting similar problems, the Developers are already aware and working on the issue, and hopefully we will see it addressed in an upcoming release.  We'll still make sure that someone does take a look at your dumps and logs, however I just wanted to assure you that the issue is already actively being investigated and worked on by the Devs in case you were concerned that it might not be.

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9 minutes ago, exile360 said:

Since the issue you reported appears to be related to PIA, and we've already seen other users reporting similar problems, the Developers are already aware and working on the issue, and hopefully we will see it addressed in an upcoming release.  We'll still make sure that someone does take a look at your dumps and logs, however I just wanted to assure you that the issue is already actively being investigated and worked on by the Devs in case you were concerned that it might not be.

Well yes, obviously I would like someone official to be replying to my bug report here. And from reading other threads - "everyone's PC is different attach your logs here issue gets fixed faster" so the things I attached and uploaded might help. Just someone official needs to be looking at them and talking to me.

 

I mean, BSOD caused by Malwarebytes. Not exactly okay to leave people experiencing that.

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