Brennus Posted August 27, 2020 ID:1403976 Share Posted August 27, 2020 Hello, on 08/27/20 (the day i am posting this thread), i got almost 40 trojans on my computer, so i instaled malwarebytes and aparently it solved the problem. However, i keep getting this notification "RTP Detection Blocked Website Outbound Malicous Trojan" and the IP adress is always the same: "172.67.169.89" door: 443 Site:mastersavepername.club I Keep getting these notifications everytime i reboot (and 6 to 7 times when i am using my pc). I Am usng the trial version of malwarebytes due to the emergency state that i was in, if anyone can help me, or at least give me some directions on what to do i would apreciate. Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted August 27, 2020 Staff ID:1403977 Share Posted August 27, 2020 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes for Windows Help forum. If you are having technical issues with our Windows product, please do the following: Malwarebytes Support Tool - Advanced Options This feature is designed for the following reasons: For use when you are on the forums and need to provide logs for assistance For use when you don't need or want to create a ticket with Malwarebytes For use when you want to perform local troubleshooting on your own How to use the Advanced Options: Spoiler Download Malwarebytes Support Tool Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next Navigate to the Advanced tab The Advanced menu page contains four categories: Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand. Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot. Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent. Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program. To provide logs for review click the Gather Logs button Upon completion, click OK A file named mbst-grab-results.zip will be saved to your Desktop Please attach the file in your next reply. To uninstall all Malwarebytes Products, click the Clean button. Click the Yes button to proceed. Save all your work and click OK when you are ready to reboot. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows. Select Yes to install Malwarebytes. Malwarebytes for Windows will open once the installation completes successfully. Screenshots: Spoiler Spoiler If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help If you need help looking up your license details, please head here: Find my premium license key Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
Porthos Posted August 27, 2020 ID:1403979 Share Posted August 27, 2020 12 minutes ago, Brennus said: if anyone can help me, or at least give me some directions on what to do i would apreciate. I see 2 things in the screenshot. It is chrome and you have sync enabled. Please try following the instructions in this topic to see if it helps. If the issue still persists after that then please read and follow the instructions in this topic and then create a new topic in our malware removal area by clicking here and one of our malware removal specialists will assist you in checking and clearing the system of any remaining threats. Please let us know how it goes. Thanks Link to post Share on other sites More sharing options...
isaiahmoreno6 Posted September 4, 2020 ID:1405600 Share Posted September 4, 2020 On 8/27/2020 at 9:06 AM, Porthos said: I see 2 things in the screenshot. It is chrome and you have sync enabled. Please try following the instructions in this topic to see if it helps. If the issue still persists after that then please read and follow the instructions in this topic and then create a new topic in our malware removal area by clicking here and one of our malware removal specialists will assist you in checking and clearing the system of any remaining threats. Please let us know how it goes. Thanks what if i never had sync enable on my google chrome profile? Link to post Share on other sites More sharing options...
Solution Porthos Posted September 4, 2020 Solution ID:1405602 Share Posted September 4, 2020 16 minutes ago, isaiahmoreno6 said: what if i never had sync enable on my google chrome profile? Create a new topic in our malware removal area by clicking here and one of our malware removal specialists will assist you in checking and clearing the system of any threats. Link to post Share on other sites More sharing options...
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