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Web Site Exclusions domains


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Hi,

I have a customer using a private educational platform containing hundreds of documents.
Documents are often located on different servers (and domains).
Malwarebytes is blocking these domain changes making him unable to see the documents he needs.

I tried to add secondary URLs to Malwarebytes Web Exclusions but the complete URL is often different, mantaining main domain but changing sub-domains:

name1.domain.ext 
name2.domain.ext
name3.name1.domain.ext

I tried to insert in the Web Exclusion list something as "*.domain.ext" (refused) or simply "domain.ext" (accepted but not avoiding blocks).

Is there a way to simply insert main domain and all possible sub-domains as a single Web Exclusion?

Thanks

ZZ

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Greetings,

If you can query the IP addresses of the servers hosting the domains, that would likely be the simplest way to create the exclusions to avoid the sites being blocked.  Otherwise you might try adding the leading www. to each URL/domain exclusion (rather than just domain.ext) and that might resolve the issue.

The only other option would be to exclude the process that connects to the websites by selecting the Allow an application that connects to the internet option and selecting the appropriate process (though if it is a web browser, I'd strongly caution against it unless the user is running a separate browser specifically for those sites/documents, for example if the user runs Firefox to view the documents but uses Chrome or some other browser for their everyday web browsing).

Please let us know how it goes.

Thanks

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21 hours ago, exile360 said:

By the way, this support article documents how to create the various types of exclusions if you need any details on any specific type.

The article you refer (I saw it before writinh here) doesn't contain any useful detail to solve my problem.
It simply says you can add a WebSite (URL or IP) as exclusion.
It doesn't even dedicate words to the possibility of adding more that one URL in the same exclusion line (permitted, if separated by comma)

ZZ

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10 minutes ago, zappozeppo said:

It doesn't even dedicate words to the possibility of adding more that one URL in the same exclusion line (permitted, if separated by comma)

You have to do each one separately.

Add a website or IP address to your Allow List. When you add a website address, type the website with the world wide web (www.) prefix.

  1. Click Allow a website.
  2. Click on the text field under Add a URL or Add an IP Address.
  3. Enter the URL or IP Address in the text field.
  4. Click Done to confirm your changes.
  5. Then do the next one.

Number 5 I added.

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21 hours ago, exile360 said:

Greetings,

If you can query the IP addresses of the servers hosting the domains, that would likely be the simplest way to create the exclusions to avoid the sites being blocked.  Otherwise you might try adding the leading www. to each URL/domain exclusion (rather than just domain.ext) and that might resolve the issue.

The only other option would be to exclude the process that connects to the websites by selecting the Allow an application that connects to the internet option and selecting the appropriate process (though if it is a web browser, I'd strongly caution against it unless the user is running a separate browser specifically for those sites/documents, for example if the user runs Firefox to view the documents but uses Chrome or some other browser for their everyday web browsing).

Please let us know how it goes.

Thanks

IP addresses aren't a good solution to manage website exclusions, they are hosting provider managed, often covering a pletora of sites not connected eachother. If you want to work correctly you have to depend from DNSs, using pure URLs.
The only case I can think about is when you are hosting a site by yourself and your server has a static public IP.

The www subdomain is normaly dedicated to a single http site.
People there are apparently using subdomains instead of trees of subfolders.
The only way I know to indicate them is by jolly characters as you set into firewalls rules (*.domain)

The access to portals I spoked about is simply by browser, no dedicated software to allow by rule.
Excluding any internet browser from antimalware control is not a very good idea, even if you dedicate a specific one to a specific use.
You cannot be sure that users will never use it for other connections and this is very dangerous.

Anyway, my question was very simple, and essentially I needed a simple answer: did developers include into Malwarebytes the possibility to insert as web exclusion objects as  classes of subdomains, and if yes, by which syntax?
Beacuse, if this is possible, any other consideration could be bypassed by a simple, clear statement.
Tank you in advance

ZZ

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17 minutes ago, Porthos said:

You have to do each one separately.

Add a website or IP address to your Allow List. When you add a website address, type the website with the world wide web (www.) prefix.

  1. Click Allow a website.
  2. Click on the text field under Add a URL or Add an IP Address.
  3. Enter the URL or IP Address in the text field.
  4. Click Done to confirm your changes.
  5. Then do the next one.

Number 5 I added.

You are right, I misanderstud suggested syntax inserting URLs, showingmore URLs separated by comma.
ZZ

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