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Stuck in restarting state

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Hello, I had the issue that when I opened my task manager my cpu usage spiked to 100 for like 1 second. I read on the forums that I should run a malware scan so I did. I have my regular antivirus kaspersky, and I did 1 time scan with hitman pro and it found adware.online.io but it wasn't flagging it as serious threat. So I did a scan with malwarebytes and it found the same things 1. PuP so I clicked quarentinee and then it restarted my pc. However it has been stuck in this screen for like 5 minutes (normally it takes 30 seconds) and the dots are not moving. Please help I am freaking out.


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***This is an automated reply***


Thanks for posting in the Malwarebytes for Windows Help forum.

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I'm sorry you ran into issues.  It sounds like your system is hung up and you will likely need to force it to power off by holding down the power button for a few seconds.  Once it powers down, power it back on again and verify that it is able to start normally.

Please let us know how it goes and if you have any further problems.


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Hello, thx for your help. My pc booted up correctly and I don't see any issues. It also says that it has quarentineed the threats. Just 1 question it has detected something in the windows folder as pup.optional is it safe for me to delete it. It has a name made of giberish like this XXXX-XXXX-XXXX-XXXX

btw that is not the name 

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Apologies, I had to run some errands but I'm back now.  I did some checking and found the following information regarding the detections:


Basically, it's a browser/search hijacker used for advertising (adware, essentially).  Are your Malwarebytes scans coming back clean now?  Is everything still running OK?  If so, then you should be all set, however if you are still experiencing any trouble you might want to go ahead and let one of our malware removal specialists take a look by following the instructions in this topic then creating a new topic in our malware removal area by clicking here and a malware removal specialist will guide you in checking and cleaning your system of any threats.

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Hey, I think I am good now. ı deleted all threats, I ran a scan with hitmanpro and it's all clean now thx to you. What suprises me is that I never ever saw ads, is it possible my ad blocker was blocking them ? Other then that question I think I am all good now. And also does malwarebytes have a 1 time scanner ?

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Yes, it's likely that your ad blocker blocked it or one of your other security tools.

The free version of Malwarebytes may be used as an on-demand scanner if you wish.  If you don't want it running in the background you can disable the option for it to start with Windows located in its settings which you can access by clicking the small gear icon in the upper right and locating the option for starting with Windows under the Security tab.  You can also opt out of the free trial if you don't want to use the Premium/paid features for the remainder of the trial period.  To do so, refer to the details in this support article.

Edited by exile360
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