Eto Posted August 22, 2020 ID:1402978 Share Posted August 22, 2020 Hello, I had the issue that when I opened my task manager my cpu usage spiked to 100 for like 1 second. I read on the forums that I should run a malware scan so I did. I have my regular antivirus kaspersky, and I did 1 time scan with hitman pro and it found adware.online.io but it wasn't flagging it as serious threat. So I did a scan with malwarebytes and it found the same things 1. PuP so I clicked quarentinee and then it restarted my pc. However it has been stuck in this screen for like 5 minutes (normally it takes 30 seconds) and the dots are not moving. Please help I am freaking out. Link to post Share on other sites More sharing options...
Staff Malwarebytes Posted August 22, 2020 Staff ID:1402979 Share Posted August 22, 2020 ***This is an automated reply*** Hi, Thanks for posting in the Malwarebytes for Windows Help forum. If you are having technical issues with our Windows product, please do the following: Malwarebytes Support Tool - Advanced Options This feature is designed for the following reasons: For use when you are on the forums and need to provide logs for assistance For use when you don't need or want to create a ticket with Malwarebytes For use when you want to perform local troubleshooting on your own How to use the Advanced Options: Spoiler Download Malwarebytes Support Tool Double-click mb-support-X.X.X.XXXX.exe to run the program You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next Navigate to the Advanced tab The Advanced menu page contains four categories: Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand. Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot. Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent. Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program. To provide logs for review click the Gather Logs button Upon completion, click OK A file named mbst-grab-results.zip will be saved to your Desktop Please attach the file in your next reply. To uninstall all Malwarebytes Products, click the Clean button. Click the Yes button to proceed. Save all your work and click OK when you are ready to reboot. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows. Select Yes to install Malwarebytes. Malwarebytes for Windows will open once the installation completes successfully. Screenshots: Spoiler Spoiler If you are having licensing issues, please do the following: Spoiler For any of these issues: Renewals Refunds (including double billing) Cancellations Update Billing Info Multiple Transactions Consumer Purchases Transaction Receipt Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help If you need help looking up your license details, please head here: Find my premium license key Thanks in advance for your patience. -The Malwarebytes Forum Team Link to post Share on other sites More sharing options...
Eto Posted August 22, 2020 Author ID:1402982 Share Posted August 22, 2020 Btw if that helps I am on windows 10, also my cursor is still there but it's stuck. And my pc is still stuck in the restarting state. Link to post Share on other sites More sharing options...
exile360 Posted August 22, 2020 ID:1402984 Share Posted August 22, 2020 Greetings, I'm sorry you ran into issues. It sounds like your system is hung up and you will likely need to force it to power off by holding down the power button for a few seconds. Once it powers down, power it back on again and verify that it is able to start normally. Please let us know how it goes and if you have any further problems. Thanks Link to post Share on other sites More sharing options...
Eto Posted August 22, 2020 Author ID:1402986 Share Posted August 22, 2020 Hello, thx for your help. My pc booted up correctly and I don't see any issues. It also says that it has quarentineed the threats. Just 1 question it has detected something in the windows folder as pup.optional is it safe for me to delete it. It has a name made of giberish like this XXXX-XXXX-XXXX-XXXX btw that is not the name Link to post Share on other sites More sharing options...
Eto Posted August 22, 2020 Author ID:1402987 Share Posted August 22, 2020 Here is the whole path Link to post Share on other sites More sharing options...
Eto Posted August 22, 2020 Author ID:1402990 Share Posted August 22, 2020 50 minutes ago, Eto said: Here is the whole path @exile360 are you still here Link to post Share on other sites More sharing options...
exile360 Posted August 22, 2020 ID:1402999 Share Posted August 22, 2020 Apologies, I had to run some errands but I'm back now. I did some checking and found the following information regarding the detections: https://blog.malwarebytes.com/detections/pup-optional-onlineio/ Basically, it's a browser/search hijacker used for advertising (adware, essentially). Are your Malwarebytes scans coming back clean now? Is everything still running OK? If so, then you should be all set, however if you are still experiencing any trouble you might want to go ahead and let one of our malware removal specialists take a look by following the instructions in this topic then creating a new topic in our malware removal area by clicking here and a malware removal specialist will guide you in checking and cleaning your system of any threats. Link to post Share on other sites More sharing options...
Eto Posted August 22, 2020 Author ID:1403014 Share Posted August 22, 2020 Hey, I think I am good now. ı deleted all threats, I ran a scan with hitmanpro and it's all clean now thx to you. What suprises me is that I never ever saw ads, is it possible my ad blocker was blocking them ? Other then that question I think I am all good now. And also does malwarebytes have a 1 time scanner ? Link to post Share on other sites More sharing options...
Porthos Posted August 22, 2020 ID:1403016 Share Posted August 22, 2020 1 minute ago, Eto said: And also does malwarebytes have a 1 time scanner ? You may continue to use Malwarebytes in the free version after the trial runs out to clean anytime you wish. Link to post Share on other sites More sharing options...
exile360 Posted August 22, 2020 ID:1403017 Share Posted August 22, 2020 (edited) Yes, it's likely that your ad blocker blocked it or one of your other security tools. The free version of Malwarebytes may be used as an on-demand scanner if you wish. If you don't want it running in the background you can disable the option for it to start with Windows located in its settings which you can access by clicking the small gear icon in the upper right and locating the option for starting with Windows under the Security tab. You can also opt out of the free trial if you don't want to use the Premium/paid features for the remainder of the trial period. To do so, refer to the details in this support article. Edited August 22, 2020 by exile360 Link to post Share on other sites More sharing options...
Eto Posted August 22, 2020 Author ID:1403018 Share Posted August 22, 2020 Alright, thanks for the support guys. Fastest support team by far I have ever seen Link to post Share on other sites More sharing options...
exile360 Posted August 22, 2020 ID:1403020 Share Posted August 22, 2020 By the way, each time you run Malwarebytes (even in free mode), it will continue to run in the background unless you exit it by right-clicking its tray icon and selecting the option to quit Malwarebytes. Link to post Share on other sites More sharing options...
Eto Posted August 22, 2020 Author ID:1403021 Share Posted August 22, 2020 Okay thanks Link to post Share on other sites More sharing options...
Eto Posted August 22, 2020 Author ID:1403022 Share Posted August 22, 2020 @exile360the thing is I use another anti malware, (kaspersky) as my realtime program. will malwarebytes conflict with my other av (or vice versa) Link to post Share on other sites More sharing options...
Porthos Posted August 22, 2020 ID:1403023 Share Posted August 22, 2020 4 minutes ago, Eto said: @exile360the thing is I use another anti malware, (kaspersky) as my realtime program. will malwarebytes conflict with my other av (or vice versa) The free version has no real time protection so you will not have any issues. Link to post Share on other sites More sharing options...
Eto Posted August 22, 2020 Author ID:1403025 Share Posted August 22, 2020 Alright Link to post Share on other sites More sharing options...
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