What are the working hours of live chat support ? Opened on weekends ?

[Guest]

Hi !

I wanted to reach support, and before on the support page, when clicking the round button down at the right, the bot (if no solutions was available) would propose a « Get in touch », with a choice for live chat or submitting a ticket. However I tired just now and it only offers « Submit a ticket » and no live chat.

Does anybody knows what are the working days and hours of live chat support ? Are they open on weekends or do I have to wait until monday ?

Thank you so much for your patience and have a wonderful evening.

[Malwarebytes]

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[Porthos]

15 minutes ago, damien98 said:

Are they open on weekends or do I have to wait until monday ?

You will most likley have to wait until Monday. Support is quite busy at this time as well.

[Guest]

Well I guess I’ll just wait then. Have a great weekend and thanks again for both your answers.

[Maurice Naggar]

Hi Damien.   What sort of help are you seeking ?  is it about licensing ?  or is it about a particular program ?

To best of my recollection, chat support is just during week-days  ( excluding holidays)  and during a set of business hours.

Monday thru Friday   1 AM Pacific to 5 PM Pacific  /  8 AM  UTC to 11 PM  UTC

NOTE:  During periods of very high volumes, chat may not be available.

[Guest]

3 hours ago, Maurice Naggar said:

Hi Damien.   What sort of help are you seeking ?  is it about licensing ?  or is it about a particular program ?

To best of my recollection, chat support is just during week-days  ( excluding holidays)  and during a set of business hours.

Monday thru Friday   1 AM Pacific to 5 PM Pacific  /  8 AM  UTC to 11 PM  UTC

NOTE:  During periods of very high volumes, chat may not be available.

Hi !

Thanks a lot for your answer, I’ll get in touch with them on monday by live chat then.

To sum things up, I’ve already reached support (live chat) a few days ago to ask them if it was possible to purchase (on the Malwarebytes website) 2 licenses of 5 devices for 2 years, and merge them into a 4 years subscription. The agent told me it was possible (putting the time of the first key on the other one so that it last 4 years). I wanted to make the purchase online while I was on live chat, but I couldn’t as I was working.

So I wanted to purchase the 2 licenses this weekend and then ask support to merge them on monday, so that I wouldn’t have to make the agent waiting. However I wanted to have confirmation that it is indeed possible. The agent was very kind and efficient (I also have the transcript by mail), but still I don’t want to end up having to ask for a refund if it turns out it’s not possible.

The reason I’m asking this is I only use long lasting subscriptions so that I’m set for a long time.

Thanks for your patience , sorry for the long text and have a wonderful weekend.

[Maurice Naggar]

For purchases, licensing and other license related issues, you do have to work wit Support.

I wish you well.

[Guest]

Hi !

My issue is now resolved and I am now a proud Premium subscriber. Thank you so much to all, Malwarebytes is amazing and so is support and this community.

Would it be possible for an admin to delete my Forum account (as well as my 2 topics that aren’t relevant for anyone I guess) ?

I’m asking as I will be joining the community from my main email address using another username (I plan to participate and help when I can).

Thanks.