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My XP laptop has started freezing whenever I open IE. It will connect to my wireless network however IE simply freezes of returns no page available. I also have a desktop which i have no problems getting on the internet with so it is not my connection. When ever i try to view my internet Options via control panel it freezes when i try to select the Connections tab. Below are my MBAM and HijackThis logs.

Any help would be much appreciated

Malwarebytes' Anti-Malware 1.41

Database version: 2775

Windows 5.1.2600 Service Pack 2

29/09/2009 23:50:06

mbam-log-2009-09-29 (23-50-01).txt

Scan type: Quick Scan

Objects scanned: 116658

Time elapsed: 10 minute(s), 10 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 1

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 5

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\ForceClassicControlPanel (Hijack.ControlPanelStyle) -> No action taken.

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

C:\WINDOWS\Temp\wpv301251834303.exe (Trojan.Agent) -> No action taken.

C:\WINDOWS\Temp\wpv481252518827.exe (Trojan.Buzus) -> No action taken.

C:\Documents and Settings\stediv\Local Settings\Temp\~TM49.tmp (Trojan.Agent) -> No action taken.

C:\Documents and Settings\stediv\Local Settings\Temporary Internet Files\Content.IE5\0XYV456L\load[2].exe (Trojan.Agent) -> No action taken.

C:\Documents and Settings\stediv\Application Data\wiaserva.log (Malware.Trace) -> No action taken.


Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 00:09:10, on 30/09/2009

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Boot mode: Normal

Running processes:








C:\Program Files\Intel\Wireless\Bin\EvtEng.exe

C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe


C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe



C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe

C:\Program Files\DESkey\DK2 Network Server\DNSrv32.exe

C:\Program Files\Common Files\Portrait Displays\Shared\DTSRVC.exe

C:\Program Files\Java\jre6\bin\jqs.exe

C:\Program Files\Kontiki\KService.exe

C:\Program Files\Trend Micro\OfficeScan Client\ntrtscan.exe


C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe

C:\Program Files\Common Files\SafeNet Sentinel\Sentinel Protection Server\WinNT\spnsrvnt.exe


C:\Program Files\Trend Micro\OfficeScan Client\tmlisten.exe

C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe

C:\Program Files\Citrix\ICA Client\ssonsvr.exe




C:\Program Files\Analog Devices\Core\smax4pnp.exe


C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe

C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe

C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\Program Files\Trend Micro\OfficeScan Client\pccntmon.exe


C:\Program Files\Portrait Displays\HP Display Assistant\DTHtml.exe

C:\Program Files\Java\jre6\bin\jusched.exe


C:\Program Files\Kontiki\KHost.exe

C:\Program Files\DNA\btdna.exe

C:\Program Files\Common Files\Portrait Displays\Shared\HookManager.exe

C:\Program Files\Nokia\Nokia PC Suite 7\PCSuite.exe


C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe


C:\Program Files\PrintKey2000\Printkey2000.exe



C:\Program Files\Trend Micro\OfficeScan Client\TmPfw.exe

C:\Program Files\PC Connectivity Solution\ServiceLayer.exe

C:\Program Files\PC Connectivity Solution\Transports\NclIrSrv.exe

C:\Program Files\PC Connectivity Solution\Transports\NclUSBSrv.exe

C:\Program Files\PC Connectivity Solution\Transports\NclRSSrv.exe

C:\Program Files\PC Connectivity Solution\Transports\NclBCBTSrv.exe


C:\Program Files\Trend Micro\OfficeScan Client\CNTAoSMgr.exe








C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://icosnet.costain.com/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://icosnet.costain.com

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.macromedia.com/shockwave/downlo...om/default.html

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\ActiveX\AcroIEHelper.dll

O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe

O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe

O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe

O4 - HKLM\..\Run: [soundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe

O4 - HKLM\..\Run: [soundMAX] C:\Program Files\Analog Devices\SoundMAX\Smax4.exe /tray


O4 - HKLM\..\Run: [intelZeroConfig] "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe"

O4 - HKLM\..\Run: [intelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless

O4 - HKLM\..\Run: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start

O4 - HKLM\..\Run: [synTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe

O4 - HKLM\..\Run: [Discovery User Input] C:\Discovery\User Input\userin32.exe

O4 - HKLM\..\Run: [OfficeScanNT Monitor] "C:\Program Files\Trend Micro\OfficeScan Client\pccntmon.exe" -HideWindow

O4 - HKLM\..\Run: [WatchDog] C:\Program Files\InterVideo\DVD Check\DVDCheck.exe

O4 - HKLM\..\Run: [pdfFactory Pro Dispatcher v2] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\fppdis2a.exe

O4 - HKLM\..\Run: [OM2_Monitor] "C:\Program Files\OLYMPUS\OLYMPUS Master 2\FirstStart.exe" /OM

O4 - HKLM\..\Run: [DT HWP] C:\Program Files\Portrait Displays\HP Display Assistant\DTHtml.exe -startup_folder

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"

O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [bC File Monitor] C:\Program Files\BC File Monitor\BCFileMonitor.exe /min

O4 - HKCU\..\Run: [TomTomHOME.exe] "C:\Program Files\TomTom HOME 2\HOMERunner.exe"

O4 - HKCU\..\Run: [OM2_Monitor] "C:\Program Files\OLYMPUS\OLYMPUS Master 2\MMonitor.exe" -NoStart

O4 - HKCU\..\Run: [kdx] C:\Program Files\Kontiki\KHost.exe -all

O4 - HKCU\..\Run: [bitTorrent DNA] "C:\Program Files\DNA\btdna.exe"

O4 - HKCU\..\Run: [PC Suite Tray] "C:\Program Files\Nokia\Nokia PC Suite 7\PCSuite.exe" -onlytray

O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')

O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')

O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Reader\reader_sl.exe

O4 - Global Startup: Bginfo.exe.lnk = ?

O4 - Global Startup: Bluetooth.lnk = ?

O4 - Global Startup: HP Display LiteSaver Startup.lnk = C:\WINDOWS\HPLiteSaver.exe

O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE

O4 - Global Startup: Printkey2000.lnk = ?

O4 - Global Startup: VPN Client.lnk = ?

O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present

O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre6\bin\jp2iexp.dll

O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre6\bin\jp2iexp.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O14 - IERESET.INF: START_PAGE_URL=http://icosnet.costain.com

O15 - Trusted Zone: http://icosnet.costain.com

O15 - Trusted Zone: *.costain.com

O15 - Trusted Zone: http://icosnet.costain.com (HKLM)

O15 - Trusted Zone: *.costain.com (HKLM)

O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupd...b?1222341990979

O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} - http://go.divx.com/plugin/DivXBrowserPlugin.cab

O16 - DPF: {AE563720-B4F5-11D4-A415-00108302FDFD} (NOXLATE-BANR) - file://C:\Program Files\AutoCAD LT 2002\InstBanr.ocx

O16 - DPF: {B1D21FC5-A742-4261-86F2-C7B7F1A31C5D} (JDEWebRTFEditU Control) - http://e1.costain.com/jde/axctls/jdewebctlsU.cab

O16 - DPF: {B1E2B96C-12FE-45E2-BEF1-44A219113CDD} (SABScanProcesses Class) - http://www.superadblocker.com/activex/sabspx.cab

O16 - DPF: {C6637286-300D-11D4-AE0A-0010830243BD} (InstaFred) - file://C:\Program Files\AutoCAD LT 2002\InstFred.ocx

O16 - DPF: {F281A59C-7B65-11D3-8617-0010830243BD} - file://C:\Program Files\AutoCAD LT 2002\AcPreview.ocx

O16 - DPF: {F9E542CE-C16A-47FA-B7A8-D88E5F1C5719} (JDEExcelAutoU Control) - http://e1.costain.com/jde/axctls/jdeexpimpU.cab

O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = costain.com

O17 - HKLM\Software\..\Telephony: DomainName = costain.com

O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = costain.com

O20 - Winlogon Notify: !SASWinLogon - C:\WINDOWS\

O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe

O23 - Service: CentennialClientAgent - Centennial Software Limited - C:\CENTENN.IAL\AUDIT\cagent32.exe

O23 - Service: CentennialIPTransferAgent - Centennial Software Limited - C:\CENTENN.IAL\AUDIT\xferwan.exe

O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe

O23 - Service: DK2 Network Server (DNServer32) - Data Encryption Systems Ltd - C:\Program Files\DESkey\DK2 Network Server\DNSrv32.exe

O23 - Service: Portrait Displays Display Tune Service (DTSRVC) - Unknown owner - C:\Program Files\Common Files\Portrait Displays\Shared\DTSRVC.exe

O23 - Service: Intel® PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe

O23 - Service: HP Port Resolver - Hewlett-Packard Company - C:\WINDOWS\system32\spool\drivers\w32x86\3\HPBPRO.EXE

O23 - Service: HP Status Server - Hewlett-Packard Company - C:\WINDOWS\system32\spool\drivers\w32x86\3\HPBOID.EXE

O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - c:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe

O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe

O23 - Service: KService - Kontiki Inc. - C:\Program Files\Kontiki\KService.exe

O23 - Service: OfficeScanNT RealTime Scan (ntrtscan) - Trend Micro Inc. - C:\Program Files\Trend Micro\OfficeScan Client\ntrtscan.exe

O23 - Service: Intel® PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe

O23 - Service: Intel® PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe

O23 - Service: Sentinel Protection Server (SentinelProtectionServer) - SafeNet, Inc - C:\Program Files\Common Files\SafeNet Sentinel\Sentinel Protection Server\WinNT\spnsrvnt.exe

O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe

O23 - Service: OfficeScan NT Listener (tmlisten) - Trend Micro Inc. - C:\Program Files\Trend Micro\OfficeScan Client\tmlisten.exe

O23 - Service: OfficeScan NT Firewall (TmPfw) - Trend Micro Inc. - C:\Program Files\Trend Micro\OfficeScan Client\TmPfw.exe

O23 - Service: OfficeScan NT Proxy Service (TmProxy) - Trend Micro Inc. - C:\Program Files\Trend Micro\OfficeScan Client\TmProxy.exe


End of file - 11700 bytes

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  • Staff

Hi and welcome to Malwarebytes.

Please update MBAM, run a Quick Scan, remove everything found.

Next, please go to VirusTotal, and upload the following file for analysis:

C:\Discovery\User Input\userin32.exe

Post the results in your reply.

It will connect to my wireless network
Does the same issue occur if you directly plug in your laptop to the modem via ethernet cable?
however IE simply freezes of returns no page available.
Does the same issue occur in Firefox?


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Many thanks for the assistance. :)

I tried connecting directly to the modem this did not work.

I have managed to connect via firefox.

I tried updating MBAM however it keeps crashing, when ever i run quick scan it detects 5 infections but once again windows reports it is not responding after i click remove all from the quarantine tab.

I ran the requested file through virus total and got the following report;

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  • Staff

What infections is MBAM finding?

MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Your Internet Explorer version is considerably out of date.

Please visit this webpage for instructions for running ComboFix:


  • When the tool is finished, it will produce a report for you.
  • Please post the C:\ComboFix.txt along with a new HijackThis log so we may continue cleaning the system.


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  • Staff


That's not an actual infection being detected. It's a setting (probably placed by you) which malware often sets as well. Instead of clicking "Remove," click "Ignore" and it shouldn't come up anymore.

Navigate to Start --> Run, and type Combofix /u in the box that appears. Click OK afterwards. Notice the space between the X and the /u

This uninstalls all of ComboFix's components.

Restart your computer and let me know what issues remain.


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  • 3 weeks later...
  • Staff

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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