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Hi, 

I had an old hd laptop with windows 7 that I purchased way back in march 2010. Used it for 10 years till it went kaput in march. I had kaspersky and malwarebytes from back then running smoothly on it. Purchased a new one last week windows 10 and installed KTS and mbytes again. Followed instructions(https://support.malwarebytes.com/hc/en-us/articles/360038522974-Malwarebytes-for-Windows-antivirus-exclusions-list) to add relevant files to exclusion list, for both kaspersky and mbytes but:

  • C:\Windows\System32\drivers\mwac.sys
  • C:\Windows\System32\drivers\mbamswissarmy.sys
  • C:\Windows\System32\drivers\mbamchameleon.sys
  • C:\Windows\System32\drivers\farflt.sys
  • C:\Windows\System32\drivers\mbae64.sys (Only present on 64-bit machines.)
  • C:\Windows\System32\drivers\mbae.sys (Only present on 32-bit machines.)

Could find these files in the the system32 folder so I excluded the entire folder(not sure if thats a good idea). However kaspersky and mbytes are still clashing leading to system running excruciatingly slow, browsers turning black screen , vlc freezing on startup and others. Uninstalled mbytes. Now need some help please finding the files to exclude before installing bytes again.

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59 minutes ago, xyanide said:

I excluded the entire folder(not sure if thats a good idea).

Fix that first.

Some one will get back to you on the rest.

 

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1 hour ago, xyanide said:

Could find these files in the the system32 folder so I excluded the entire folder(not sure if thats a good idea)

As mentioned that is not a good idea.... do not exclude the entire system32 folder as that would put your computer at risk.

Once you have done that please provide the requested logs from the bot above.

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So I reinstalled malwarebytes and tried adding to the exclusion list. Somehow, kaspersky overlooks all .sys files which as easily seen.in the screengrab. Need some help on that if possible.

Untitled.jpg

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This is caused by file system redirection as Kaspersky's UI is 32-bit. You will need to replace "System32" with "Sysnative" in the file paths being entered (C:\Windows\Sysnative\drivers\mwac.sys, etc).

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Thanks for the response. In the meantime, I directly pasted the path on the browse field. KTS seemed to accept it without any fumbling. Or should I go back again and add the "sysnative" in the path?

Untitled.jpg

Untitled1.jpg

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2 hours ago, xyanide said:

Or should I go back again and add the "sysnative" in the path?

I would probably add both just to be on the safe side.

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