Installed successfully, but reg failed,unable to connect to remote server

[BillHi]

Hi I have one machine which installs successfully, but registration fails, the service is running, and it is able to communicate to update.

[exile360]

Greetings,

I work mostly with the consumer product, however I did a quick check and located a few support articles you might find helpful while you await a response from a member of the staff:

https://support.malwarebytes.com/hc/en-us/articles/360039025153-Network-access-requirements-and-firewall-settings-for-Malwarebytes-Nebula-platform
https://support.malwarebytes.com/hc/en-us/articles/360038516734-Firewall-Rules-for-Malwarebytes-on-Windows-devices
https://support.malwarebytes.com/hc/en-us/articles/360039023933-Allow-WMI-through-Windows-Firewall-for-Endpoint-Security

It may also expedite things to create a support ticket, though they have been pretty busy lately, at least on the consumer side.  To do so, please fill out the web form on this page.

I hope this helps.