Jump to content

Recommended Posts

Hi everybody, yesterday night I found out that an unwanted lockscreen had taken over my android phone. Please see  how it looks like in the attached screenshot. The lockscreen activates whenever the phone is in sleep/inactive mode, hiding my lockscreen. When I activate the phone I stuck into  this lockscreen showing date/time, residual battery and ads. I have to slide it away to access the phone. At the same time full screen ads pop up even while using the phone and ads appear on the display like messages from facebook messenger.

I did not install new apps, I can't see any weird app in my app list. I can even  see there's a unusual battery consumption.

Thanks for help,

Ettore

Screenshot_20200817-101926.png

Link to post
Share on other sites

Hi @ettore,

If you could send an Apps Report, I can see if there isn't unusual.

To send an Apps Report with Malwarebytes for Android use the following instructions.

1.Open the Malwarebytes for Android app.

2.Tap the Menu icon.

3. Tap Your apps.

4. Tap three lines icon in upper right corner.

5. Tap Send to support

Choose an email app to send Apps Report.

Your email app will open with the Apps Report included.

At this point, it would be very helpful to mention you are submitting via recommendation from the Malwareybtes forum.  This allows our support staff to know where to direct it.

By sending the Apps Report, you will create a ticket in our support system.

Private Message (PM) me the email used and/or the ticket number assigned.

Nathan

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    No registered users viewing this page.

Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.