Premium Subscription made with wrong email address

[CyrilSUPERIT]

Hi there,

 

on the 6th of August, when I did subscribe to 5 premium Seats for Malwarebyte Windows,

 

I accidentally typed in the wrong email address, the confirmation email + invoice + account activation have never been received.

 

I tried to reach out the support couple of times via the ticket system, but it's been now over 2 weeks without any update, and there is no phone number to call.

 

How can we reach out to Malwarebyte Support team to update this email address? I do have a picture of the Activation Key linked with the wrong email address during the subscription.

 

Thanks for your help

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

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[Porthos]

29 minutes ago, CyrilSUPERIT said:

I tried to reach out the support couple of times via the ticket system,

Did you receive an automated ticket number by email?

[exile360]

Greetings,

I do not know if this helps, but you can change the email address associated with your account if you can create/access it at My.Malwarebytes.com (details on signing up can be found in this support article).  Instructions on changing the email address can be found in this support article.

In the meantime, if you provide the ticket number as requested by Porthos above, we can get a member of Support to investigate and report on the status of your ticket and see about expediting the situation to get it quickly resolved.

Thanks

[CyrilSUPERIT]

9 hours ago, Porthos said:

Did you receive an automated ticket number by email?

Yes here it is: 3155197

 

Thanks!

4 hours ago, exile360 said:

Greetings,

I do not know if this helps, but you can change the email address associated with your account if you can create/access it at My.Malwarebytes.com (details on signing up can be found in this support article).  Instructions on changing the email address can be found in this support article.

In the meantime, if you provide the ticket number as requested by Porthos above, we can get a member of Support to investigate and report on the status of your ticket and see about expediting the situation to get it quickly resolved.

Thanks

Hey there,

as I mentioned the email written was wrong + even by creating a malwarebyte account with the right email address (which I did), I'm not allowed to add the license key I purchased as it says it is being used and activated already

[exile360]

Thanks, I've requested that a member of Support follow up on your ticket for you.

[AdvancedSetup]

Hello @CyrilSUPERIT

I have asked someone to take a look and see if they can assist you. The Helpdesk is quite busy during this time but we'll get to you as soon as we can.

Thank you