Malwarebytes Serivce High Disk Usage

[SolEL]

My task Manager saying malwarebytes service is using disk soo high how fix it this damaging my battery on my lab top the Labtop soo hot

[Malwarebytes]

***This is an automated reply***

Hi,

Thanks for posting in the Malwarebytes for Windows Help forum.

If you are having technical issues with our Windows product, please do the following:

Malwarebytes Support Tool - Advanced Options

This feature is designed for the following reasons:

• For use when you are on the forums and need to provide logs for assistance
• For use when you don't need or want to create a ticket with Malwarebytes
• For use when you want to perform local troubleshooting on your own

How to use the Advanced Options:

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1. Download Malwarebytes Support Tool
2. Double-click mb-support-X.X.X.XXXX.exe to run the program
   • You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
3. Place a checkmark next to Accept License Agreement and click Next
4. Navigate to the Advanced tab
5. The Advanced menu page contains four categories:
   • Gather Logs: Collects troubleshooting information from the computer. As part of this process, Farbar Recovery Scan Tool (FRST) is run to perform a complete diagnosis. The information is saved to a file on the Desktop named mbst-grab-results.zip and can be added as an email attachment or uploaded to a forum post to assist with troubleshooting the issue at hand.
   • Clean: Performs an automated uninstallation of all Malwarebytes products installed to the computer and prompts to install the latest version of Malwarebytes for Windows afterwards. The Premium license key is backed up and reinstated. All user configurations and other data are removed. This process requires a reboot.
   •  Repair System: Includes various system-related repairs in case a Windows service is not functioning correctly that Malwarebytes for Windows is dependent on. It is not recommended to use any Repair System options unless instructed by a Malwarebytes Support agent.
   • Anonymously help the community by providing usage and threat statistics: Unchecking this option will prevent Malwarebytes Support Tool from sending anonymous telemetry data on usage of the program.
6. To provide logs for review click the Gather Logs button
7. Upon completion, click OK
8. A file named mbst-grab-results.zip will be saved to your Desktop
9. Please attach the file in your next reply.
10. To uninstall all Malwarebytes Products, click the Clean button.
11. Click the Yes button to proceed. 
12. Save all your work and click OK when you are ready to reboot.
13. After the reboot, you will have the option to re-install the latest version of Malwarebytes for Windows.
14. Select Yes to install Malwarebytes.
15. Malwarebytes for Windows will open once the installation completes successfully.

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Please contact our support team at https://support.malwarebytes.com/hc/en-us/requests/new to get help

If you need help looking up your license details, please head here: Find my premium license key

 

 

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-The Malwarebytes Forum Team

[Porthos]

9 minutes ago, SolEL said:

My task Manager saying malwarebytes service is using disk soo high how fix it this damaging my battery on my lab top the Labtop soo hot

We need to get information from this machine in order to have the proper detail to help you forward.
 NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.

    Download Malwarebytes Support Tool
    
    
    Once the file is downloaded, open your Downloads folder/location of the downloaded file
    Double-click mb-support xxx.xx.exe to run the report
        You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent.
        
    Place a checkmark next to Accept License Agreement and click Next
    You will be presented with a page stating, "Get Started!"

    Do NOT use the button “Start repair” !
    Click the Advanced tab on the left column
    
    Click the Gather Logs button
    
    A progress bar will appear and the program will proceed with getting logs from your computer
   
    Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK
    Please attach the ZIP file in your next reply.

[exile360]

Greetings,

Please open Malwarebytes and see if it is currently running a scheduled scan.  By default it is often set for around 2 or 3AM, so the timing fits.  If you do not wish for the scan to continue you may cancel it.  You may also edit the scan schedule to a time when it is appropriate.  Details on editing scheduled scans in Malwarebytes may be found in this support article as well as this how-to video.

I hope this helps, and if there is anything else we might assist you with please let us know.

Thanks

[SolEL]

here its 😀

mbst-grab-results.zip

[exile360]

Your logs show 2 scheduled scans; one which occurs at 2:19AM, and the other which occurs at 3:00PM:

	Scheduled Scan Parameters:
    AutoClean: OFF | Auto Restart: OFF | Check For Updates: ON | PUM Handling: detect | PUP Handling: detect | Scan Archives: ON | Scan Extra: ON | Scan Memory: ON | Scan Registry: ON | Scan Rootkit: OFF | Scan Startup: ON | Type: normal
	Scheduled Scan List Settings:
    Last Triggered:        2020-08-09 02:19:40
    Original Schedule:     2020-07-17 02:19:40
    Recovery Enabled:      ON
    Recover if missed by:  -1 hours
    Occurs every:          1 days
	
Scheduled Scan Parameters:
    AutoClean: ON | Auto Restart: OFF | Check For Updates: ON | PUM Handling: detect | PUP Handling: detect | Scan Archives: ON | Scan Extra: ON | Scan Memory: ON | Scan Registry: ON | Scan Rootkit: OFF | Scan Startup: ON | Type: custom
	Scheduled Scan List Settings:
    Last Triggered:        2020-08-08 19:27:41
    Original Schedule:     2020-07-26 15:00:00
    Recovery Enabled:      ON
    Recover if missed by:  -1 hours
    Occurs every:          1 days

If the scan was running when you observed the high disk usage it is quite normal since Malwarebytes has to scan the files and data on your disk in order to check for threats.  You may disable scheduled scanning if you don't want Malwarebytes scanning for threats and just want to keep protection enabled.  Please refer to the links provided in my previous post for details on editing the scan scheduler, and you may delete any or all scheduled scans by clicking the small trashcan icon that appears when you hover your mouse over a scheduled scan listed in the schedule tab.