Pipeliner Posted August 14, 2020 ID:1401274 Share Posted August 14, 2020 Hi, My Malware Bytes Privacy program will not áuto connect''. It has been this way for the past few weeks and I have to manually connect each day. I have the latest version of MBP 1.8.0.369 and have tried rebooting my computer. I have another computer and laptop with the same version of MBP and they áuto connect' OK. Any ideas? Link to post
Root Admin AdvancedSetup Posted August 15, 2020 Root Admin ID:1401278 Share Posted August 15, 2020 Hello @Pipeliner Can you please run the following and upload your log so that I can review and see what's going on. Upload Malwarebytes Support Tool logs offline Thank you Link to post
Pipeliner Posted August 15, 2020 Author ID:1401313 Share Posted August 15, 2020 Hi, The support tool ran fine, no email yet, should I send it manually? Link to post
Porthos Posted August 15, 2020 ID:1401378 Share Posted August 15, 2020 23 minutes ago, Pipeliner said: hould I send it manually? You need to post the zip file as an attachment. Link to post
Pipeliner Posted August 15, 2020 Author ID:1401389 Share Posted August 15, 2020 The support tool says to wait for an email to arrive then reply with the enclosed zip file. No email yet after 30 minutes. Link to post
Porthos Posted August 15, 2020 ID:1401403 Share Posted August 15, 2020 3 minutes ago, Pipeliner said: The support tool says to wait for an email to arrive then reply with the enclosed zip file. No email yet after 30 minutes. You did not do the support tool correctly. We need the logs here to assist. What you ended up doing is creating a support tick that will take 5-7 days for response. If you do not have the zip on your desktop, Run the tool and follow these instructions. Place a checkmark next to Accept License Agreement and click Next You will be presented with a page stating, "Get Started!" Do NOT use the button “Start repair” ! Click the Advanced tab on the left column Click the Gather Logs button A progress bar will appear and the program will proceed with getting logs from your computer Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. Click OK Please attach the ZIP file in your next reply. Link to post
Root Admin AdvancedSetup Posted August 15, 2020 Root Admin ID:1401405 Share Posted August 15, 2020 Please attach the log to your post here @Pipeliner The article is for offline log creation Cheers Link to post
Pipeliner Posted August 15, 2020 Author ID:1401414 Share Posted August 15, 2020 Hi, I created the support ticket a few days ago, the support tool asked me for the number so I provided it. Can I sent the zip file via email ? Link to post
Porthos Posted August 15, 2020 ID:1401416 Share Posted August 15, 2020 Just now, Pipeliner said: Hi, I created the support ticket a few days ago, the support tool asked me for the number so I provided it. Can I sent the zip file via email ? Attach it here. See the bottom of the reply. Link to post
Root Admin AdvancedSetup Posted August 15, 2020 Root Admin ID:1401431 Share Posted August 15, 2020 If you want to wait for the Help Desk you can but wait times can be 3 to 7 days. If you attach the log here on the forums we can attempt to assist you now Link to post
Pipeliner Posted August 26, 2020 Author ID:1403843 Share Posted August 26, 2020 Hi Jim, I still have the problem. I'm waiting on the support desk for help. Link to post
Porthos Posted August 26, 2020 ID:1403846 Share Posted August 26, 2020 10 minutes ago, Pipeliner said: I'm waiting on the support desk for help. We can assist here faster. We need the logs attached here. Link to post
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