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Update Requires Restart


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So I've been using MBAM for many years now, and just started Premium about a year ago. I've never once seen a message come up saying that it requires a restart of the computer in order to finish installation of an update. I'm not a computer guru but I know that any time a program asks for a restart upon completion of an installation that usually means that it's installing a ROOT or making a change to Windows Registry files. Normally I wouldn't be worried since I didn't recently download MBAM, it's been installed since I built this PC. My worry was when the message where you can click "Later" or "Restart computer" literally keeps coming up every 1-5 minutes when I click 'Later'. When I tried actually opening MBAM from the tray icon it wouldn't open. If this is all normal, I'd give the suggestion to make this a little less intrusive.

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  • Staff

***This is an automated reply***

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  • Staff

 Greetings,

Malwarebytes' Developers try to avoid making users restart whenever possible, so if files can be replaced and settings modified effectively during the current Windows session, they will try to do so, however some updates for new versions do require a system restart, so it is nothing to be alarmed about.  Malwarebytes, like any other AV/AM software, uses root level drivers and services (it must, otherwise it could not access core system locations and components for scanning and cleaning; the same areas often targeted by infections).

I hope that helps to set your mind at ease, and if there is anything else we might help with please let us know.

Thanks

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  • 2 weeks later...
  • Staff

Hi there,
 

Quote

My worry was when the message where you can click "Later" or "Restart computer" literally keeps coming up every 1-5 minutes when I click 'Later'. When I tried actually opening MBAM from the tray icon it wouldn't open.

It sounds you like you've run into an issue with a component update being installed - most likely it's in a hung state and the reboot notification is generated when this condition is detected.

Are you certain the notification is reappearing as frequently as every minute?

Please run the Malwarebytes Support Tool and gather logs:
https://support.malwarebytes.com/hc/en-us/articles/360039023453-Upload-Malwarebytes-Support-Tool-logs-offline

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